Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual

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Chapter 8: Appendices

•Click on the phone number you want to dial. The Contact will be called and their name and number will be displayed in the Personal Call window

•To clear an entry, click on NEW

•To close the Navigator window, click on the in the top right corner

Contact Speed Dialing using First Name & Company

External Call Transfer

External Call Transfer

•While on an active call, click on Navigator and select the external box

•Find and select the desired external number

•The active call will automatically be placed on hold while the external number is dialed and the Navigator window will close.

•To complete the transfer click on RLS from the Console.NET main window

•When "RLS" is selected, the held call will automatically be connected to the external dialed number

To Cancel an External Call Transfer

If you wish to cancel the transfer, click on the Cancel link in the active call window. The external dialed number will be disconnected and the original call will be re-connected.

Extension Layout Settings

•Each Attendant or user can configure how they would like to display the extension buttons. The extension buttons can be displayed as Names only, Extensions Only or Name & Extension (No Selection). For Attendants requiring a full-time view of details such as Caller ID/DID/DNIS information, number dialed, line used and calls duration the Details feature should be selected. For Attendants that don’t require viewing extension detail full-time, hovering the mouse over an active call (green extension box) will display call details on an as- need basis. This method of displaying details is a Microsoft operation called

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsNortel BCM Requirements Telephone Subscription ServicesNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Microsoft Prerequisites Installing Microsoft IISFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactClick on Customers/Companies/Contacts Adding a new Contact Independent of a CompanyEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsFull Name Order Last Name + First Name Ringback MessagesFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginPersonal Call Window Active Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Installation Troubleshooting Appendix B TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index