Nortel Networks Business Communications Manager (BCM) & Norstar Installation manual Framework

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Console.NET Installation & User Guide

Chapter 3: Microsoft Prerequisites

Microsoft Prerequisites

Initial Installation for windows components should be performed logged in as "Computer Administrator". Console.NET cannot be installed without first installing Microsoft Internet Information Services or Internet Services Manager otherwise know as IIS;

NOTE: Microsoft IIS is included on the Windows 2000 Prof. or Windows XP Prof. CD-ROM that came with the PC.

Windows Internet Information Services (Windows XP)

To confirm if IIS is installed, go to;

•Control Panel Administrative Tools

•Confirm the Internet Services Manager (Windows 2000) or the Internet Information Services (Windows XP) icon is present.

•If it is not present, continue Installing IIS (see below)

•If it is present, close the window and continue with the Console.NET installation

Installing Microsoft IIS

•Go to Control Panel Add/Remove Programs

•Select Add/Remove Windows Components

•Select Internet Information Services (IIS)

•Check the box and follow the installation prompts. Your original Microsoft Windows CD-ROM will be required.

NOTE: For Windows 2003 server installations, be sure to select the option in IIS to install ASPNET client

Framework 2.0

Warning! Console.NET version 3.0 installs Microsoft Framework 2.0 and must configure the IIS website to utilize this version. If the computer has other web applications using Microsoft framework 1.1, they may stop functioning. To resolve such issues, IIS allows you to select the affected website properties and change the ASP.Net usage from 2.0 back to 1.1. Please contact you computer administrator if you are unsure about any other website conflict.

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Minimum Requirements Console.NET Client User PC Hardware/Software RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Nortel Prerequisites Norstar CTA Installation Norstar OnlyBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports Configuration Server / Configuration How to LoginConsole.NET login screen Console.NET Installation & User Guide Add, Delete, Save Use outside Line PrefixAccess Codes for PRI Pools Wait TimeoutRun in Debug Mode Assist DNCurrent Switch Name Line NumberLabel SaveMessage Server / Notification Messages Code Creating Users Disable Access Full NameFirst Name Last NamePassword AdministratorCompany Name ExtensionFeature Button Settings SettingsLine Pools SecurityDatabase screen pop with quick transfer phone links Pop-up Method Adding a Company Related Contact Click on Customers/CompaniesAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Contact Name First, Last NamePhone Number Fields Search URL Auto SearchRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Select Criteria filter Customer Number Customer NameReport Criteria Filters NumberInclude Internal Calls Group NameGenerate Report Report ResultsInbound Calls, Duration& Averages Outbound Calls, Duration & AveragesCall Duration Time AllInbound OutboundReport Results Inbound Calls Summary by Extension Call Duration DurationDID/DNIS Exporting OptionsPrint ControlsGo To Data Search FieldUsing Console.NET Console.NET Login 12345Active Call Window Personal Call WindowMessage Window Extension Display Window Control ButtonsAnswer HoldPark Park &Directed Pickup ConferenceConference with Spilt DialingConsole.NET dialer keypad Screen XferVoice Mail Xfer Voice CallCamp-On Call Waiting via Camp OnText Messaging Sticky Messages Message NotificationClick on Msg Notification Telephone MessagingTo View all Extensions GroupsCompany Speed Dialing Contact Speed Dialing By Contact Name By Contact Name and CompanyTo Cancel an External Call Transfer External Call TransferDetails Names OnlyExtensions Only On TopExtension buttons sorted by Name Extension buttons sorted by Extension number To change the language Go to Tools Ι Internet OptionsAppendices Appendix a Appendices BCM 3.xConfiguration Window Click on the Licensing Information tabPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index