Nortel Networks Business Communications Manager (BCM) & Norstar Installation Sticky Messages

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Chapter 8: Appendices

Sticky Messages

A Console.NET user can attach a message to a call to assist in identifying calls that are placed on Hold or Parked. For example, if a caller has to be placed on Hold, a message can be attached to the call which helps identify who the caller is waiting for. The sticky note remains attached to the call until the all is terminated.

•While on a call type the appropriate message and click on the Yellow Envelope in the upper right corner of the message window. The Sticky Message is now applied to the call and will show when the call is on Hold or Parked in the active call window.

A Parked Call with a Sticky Message "Sales Inquiry" attached

Message Notification

Message Notification allows a Console.NET Attendant to add a message on the extension button of a particular user. Along with a message, the colour of the extension button changes to light blue helping to quickly identify an extension with a notification message set.

•To set a Notification message for a particular extension, click into the Text Messaging field and either type your own message or use the pull-down list to select one from the list

•Right click on the extension button you want to set a message for

•Click on Msg Notification

•If Details is enabled, the message will appear on the extension button and the button will turn light blue. If Details is not enabled, hover your mouse over a blue extension button to see the Notification message

NOTE: Messages applied by the Console.NET user will be retained on subsequent logins. Each new message will override any previous message

Telephone Messaging

•Telephone Messaging is an optional feature purchase. By entering an assigned Feature Code from any telephone, one of 99 messages can be selected representing the status of the employee. For example, if a message indicating "In a Meeting" was selected, that message would be displayed as a notification for the appropriate extension in Console.NET. In addition, the message is also displayed for any telephone on the same system calling the set with the active

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Contents By ConverTec Inc Table of Contents Introduction Introduction Introduction Console.NET Client User PC Hardware/Software Requirements Minimum RequirementsTelephone Subscription Services Nortel BCM RequirementsNortel Norstar Requirements Page Norstar Only Nortel Prerequisites Norstar CTA InstallationBCM Systems Only Reports Installing Microsoft IIS Microsoft PrerequisitesFramework Installation Upgrading Additional Installation Components Reports Directory number range entry BCM Installation Wizard Console.NET Installation & User Guide Reports Console.NET Installation & User Guide Console.NET Licensing Console.NET Installation & User Guide Reports How to Login Configuration Server / ConfigurationConsole.NET login screen Console.NET Installation & User Guide Use outside Line Prefix Add, Delete, SaveAssist DN Access Codes for PRI PoolsWait Timeout Run in Debug ModeSave Current Switch NameLine Number LabelMessage Server / Notification Messages Code Creating Users Last Name Disable AccessFull Name First NameExtension PasswordAdministrator Company NameSecurity Feature Button SettingsSettings Line PoolsDatabase screen pop with quick transfer phone links Pop-up Method Click on Customers/Companies Adding a Company Related ContactAdding a new Contact Independent of a Company Click on Customers/Companies/ContactsEdit, Delete a Contact Search URL Auto Search Contact NameFirst, Last Name Phone Number FieldsRingback Messages Full Name Order Last Name + First NameFirst Name + Last Name Delete all Directory Numbers Reports Customer Name Select Criteria filter Customer NumberGroup Name Report Criteria FiltersNumber Include Internal CallsOutbound Calls, Duration & Averages Generate ReportReport Results Inbound Calls, Duration& AveragesCall Duration Outbound TimeAll InboundReport Results Duration Inbound Calls Summary by Extension Call DurationExporting Options DID/DNISControls PrintData Search Field Go To12345 Using Console.NET Console.NET LoginActive Call Window Personal Call WindowMessage Window Hold Extension Display WindowControl Buttons AnswerConference ParkPark & Directed PickupDialing Conference with SpiltScreen Xfer Console.NET dialer keypadCall Waiting via Camp On Voice Mail XferVoice Call Camp-OnText Messaging Telephone Messaging Sticky MessagesMessage Notification Click on Msg NotificationGroups To View all ExtensionsCompany Speed Dialing By Contact Name and Company Contact Speed Dialing By Contact NameExternal Call Transfer To Cancel an External Call TransferOn Top DetailsNames Only Extensions OnlyExtension buttons sorted by Name Extension buttons sorted by Extension number Go to Tools Ι Internet Options To change the languageAppendices Appendix a Appendices Click on the Licensing Information tab BCM 3.xConfiguration WindowPublished IP address Console.NET Installation & User Guide Appendices Appendix B Troubleshooting Installation TroubleshootingUn-Install Norstar CTA Compatibility Chart Warranty/Software Support Console.NET Installation & User Guide Index