Panasonic KX-TDA50 FWD Call Forwarding, Type All Calls Busy No Answer Busy/No Answer Circumstance

Page 117

6.1.6 FWD (Call Forwarding)

PT Programming Manual References

[623]Incoming Call Distribution Group Name

[660]VM Group Floating Extension Number

[700]External Pager Floating Extension Number

[730]Outgoing Message (OGM) Floating Extension Number

[731]Outgoing Message (OGM) Name

[811]Modem Floating Extension Number

[812]ISDN Remote Floating Extension Number (KX-TDA100/KX-TDA200/KX-TDA600 only)

Feature Manual References

13.1.6PC Programming

19.1.3Voice Mail (VM) Group

6.1.6FWD (Call Forwarding)

Description

Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows:

Type

All Calls

Busy

No Answer

Busy/No Answer

Circumstance

Any time

Follow Me:

When an extension user fails to set this feature before leaving the desk, this feature can be set from the destination extension.

When the extension user’s line is busy.

When the extension user does not answer within a preprogrammed time.

When the extension user’s line is busy or the user does not answer within a preprogrammed time.

Document Version 2008-11

Feature Manual

117

Image 117

Contents Feature Manual Introduction Abbreviations PC ProgrammingPT Programming Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features Paralleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 126 104132 14011.1 184 10.1 17612.1 194 13.1 20215.1 278 14.1 27416.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Absent Message Type Message No System message Personal Message ExampleDescription Account Code Entry Mode Option Forced DescriptionAccount Button Verification Code EntryARS Automatic Route Selection Programming Procedures Carrier Selection Procedure FlowchartARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 PriorityCarrier Table Authorization Code for a Tenant Command ExplanationAuthorization Code for Trunk Group Programming Example Carrier TableItemized Billing Code When ARS Routing Takes PlaceLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Fax Transfer Automatic Extension ReleaseAvailable Automatic Fax Transfer Destinations DestinationDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM-External BGM Background MusicKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Feature Incoming Call Log Description Programming Example Caller ID ModificationAutomatic Caller ID Number Modification System Speed Dialing Table Modification FlowchartProgramming Example System Speed Dialing Table GeneralCaller ID to SLT Port Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMode Default Hold SLT Hold ModeCall Hold Limitation Music on HoldMode Hold Call Log, IncomingHold To be Retrieved from Another Extension*1 Call Log Button Light patternStatus of the corresponding call log Incoming Call Log for Calls to a PS InformationDisplay Lock Incoming Call Log MemoryIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Call Pickup Call Pickup DenyDirected Call Pickup Call Splitting Group Call PickupExample Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT OFF Call Waiting Caller ID Visual Caller IDOhca Whisper OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortDirect CO Line Access CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference ConferenceConf Conference Button Unattended Conference Call DurationType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionFirst Party Call Control Third Party Call ControlCapable telephone IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Dial Mode Selection Data Line SecurityPulse to Tone Conversion Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingProgramming Example did Table Method FlowchartDid Did No. *1DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Disa Intercept Routing-No Dial Disa Built-in Automated Attendant Number Disa AA ServiceOutgoing Message OGM Programming ExampleSecurity Mode All Security CO Line Security No Security Disa Security Mode and Available FeaturesSecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-No Answer Disa Intercept Routing-DNDWalking COS Through Disa Disa Automatic Walking COSDisa Delayed Answer Time CO Line Access + Telephone NumberDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationEnd of Call Detection Disa Mute TimeCO-to-CO Line Call Duration Limitation Automatic Disa ActivationDisa Reorder Tone Duration Call DenyVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Destination Doorphone CallRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA External Feature Access Flash/Recall TimeEFA Button Executive Busy Override Emergency CallClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyExtension Dial Lock Remote Extension Dial LockTRS Level Features Extension Feature ClearAfter Setting Paired SLT will ring Off Cleared If dial tone 2 is heard after Extension Feature ClearExtension PIN Personal Identification Number Extension PIN Lock Extension Port ConfigurationRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Disconnect Time Only for Flash/Recall Mode FLASH/RECALL Button ModeFlash/Recall/Terminate Terminate ButtonButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard Feature Default Pattern With Without KX-TDA50 KX-TDA600KX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Default Or 2*1 FeatureFixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionFWD Call Forwarding Type All Calls Busy No Answer Busy/No Answer CircumstanceFollow Me Extension FWD from Incoming Call Distribution Group Group FWD FWD for CO Line Calls/Intercom CallsFWD to CO Line CO Line Call DurationAll Calls and Busy No Answer and Busy/No AnswerFollow Me 7 FWD/DND Button, Group FWD Button FWD/DND Button TypesGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Call Pickup Group Trunk GroupExtension User Group Paging Group Idle Extension Hunting GroupIncoming Call Distribution Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Operation Hands-free OperationPTs with the Monitor Button Headset ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Remote Control Supervisory Feature Incoming Call QueueMonitor Log-in/Log-out MonitorICD Group Features-Group Call Distribution COS for Incoming Call Distribution GroupsDistribution Method Delayed Ringing How the Group Call Waiting Feature Activates ICD Group Button for Group Call WaitingNo Reply Redirection UCD or Priority Hunting Method Wrap-up ICD Group Features-Log-in/Log-outAutomatic Call Distribution ACD FWD/DND ExtensionLog-in/Log-out and Wrap-up Status Example Wrap-up TimerLog-in/Log-out Button Parameter Usage Light Pattern Red on OffLog-in/Log-out Information on Smdr Automatic Log-outICD Group Features-Outside Destinations Cellular Phone XDP ParallelCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowExample of a Busy on BusyAvailability Busy on Busy Command Table ICD Group Features-QueuingCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableQueuing TimeTable No Sequence *1 Explanation for Queuing Time TableManual Queue Redirection Hurry-up ButtonFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleAccumulation Value Clear Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting Type Circular Hunting Terminated Hunting Description Idle Extension Hunting applies toIf all the searched extensions are busy Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDIL Did Available Distribution Method for Public CO LinesAvailable Destination Destination TypeType No Answer Irna Busy Intercept RoutingDND No Destination DescriptionWhen the original destination is Type No Destination DescriptionAvailable Intercept Destination is Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIntercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator is not assigned Intercom Call Internal Call Block Programming Example Internal Call BlockCOS COS IP-PT IP Proprietary Telephone KX-NT307PSLP1528 Bluetooth ModuleConnection Example Hardware Requirement An IP-EXT cardPort Mode Isdn Integrated Services Digital Network FeaturesL1 Active Mode and L2 Data Link Mode ServiceTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L LED Indication Digital proprietary telephone DPTAnalog proprietary telephone APT DSS Line Preference-Incoming Flashing Light PatternsType No Line Description Line Preference-Outgoing Prime LineICM/PDN Local Alarm Information Method Prime Line DescriptionLine Preference Override Number Example Error Code Sub Code Description Error ExampleSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Features Storing Method Details One-touch Dialing Last Number RedialOutgoing Call Log Dialing Feature Storing Method Details Speed PersonalSystem Quick DialingMessage Waiting CO Line Access by Memory DialingSecret Dialing Example Message Button188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music on Hold Volume ControlKX-TDA50 Music Source AssignmentMute Features and Configurations-O OGM Outgoing Message Off-hook MonitorNumber of Messages Recording Time with the MSG2 MSG4 CardRecording Methods OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementOperator Call Operator FeaturesOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Programming ExamplePaging Deny External Pager Priority Paralleled Telephone DescriptionsConnections Available Telephones APT + SLTDPT + DPT + SLT Password Description Password SecurityFormat LengthPause Insertion PC Console/PC Phone For PC Phone OnlyFor PC Console Only Connection Methods for On-site Programming PC ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionConnection Methods for Remote Programming Programmer Code and Password for System ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version LED Indication Making Calls with an SDN ButtonSDN Direct Dial SDN Button StatusCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 111-1111 is On Hold by Ext Call From 111-1111 is Answered by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Transferred by Ext to Extension Call From 333-3333 is Answered by ExtRing Tone Pattern Outgoing Line PreferenceDelayed Ringing Power Failure Restart Power Failure TransferKX-TDA600 KX-TDA100/KX-TDA200 Predialing Printing MessageStoring the Predialed Number in Personal Speed Dialing Privacy Release InterfacePRI Qsig Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeCO Line-to-TIE Access TIE Line and CO Line ConnectionIncoming CO Line Call Destination Assignment FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseCO Line-to-TIE-to-CO Line Access FWD/Call Transfer/Intercept Routing to the CO LineExample Telephone Company Area code To Make a TIE Line CallExplanation TIE Line Routing and Modification TablePriority Location TIE Line Routing and Modification Table of PBX-1Dial Modification RemovedPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Private Network Features-Centralized Voice Mail Remote VPSLocal VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodQsig Port Setting Monitored PBX Programming ProcedureExample Network Routing Table AssignmentISDN-QSIG PBX Direct Connection Example Isdn Network Port SettingTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGCalling Line Identification Restriction Clir QsigCall Transfer CT-by Qsig Description & Reference Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example COLP/CONP Example CNIP/CONP NameCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to Required Programming Private Network Features-VoIP Voice over Internet ProtocolTIE Line Routing and Modification Table PBXAutomatic Rerouting of VoIP Calls to Public CO Lines IP-GW IP Gateway CircuitProgramming Example Destination Leading No IP Address Registration PS ConnectionExample of Handover HandoverConnection As an ExtensionPS Directory PS Ring Group PS Feature ButtonsProgramming Example PS Ring Group Example of PS Ring Groups 1Explanation PS Ring Group PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyPersonal Programming Data Reset System Programming Password LevelPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Quick Dialing Programming Example Quick DialingLocation No Quick Dialing No Desired Number Quick Setup ParameterPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Automatic Redial Redial, Last NumberInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Selection Ring Tone PatternsRing Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call Recall Programming Example of Ring Tone Pattern TableTRG1 TRG2 Timed Reminder Call Back LCS External SensorRoom Status Control Mode Room Status ControlLight Pattern Off Flashing Red Red on Status DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Station Message Detail Recording Smdr Format Type and ContentsPattern a 80-column text without call charge information Smdr Output PortColumn text Pattern B 80-column text with call charge informationIncoming CO Line Call Through 9, , #Outgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals Special Carrier Access Code If this PBX is installed behind an existing host PBXSpeed Dialing, Personal Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingFeature for a caller Features for an extension user with a message boxSVM Simplified Voice Message SVM2 CardRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationSVM Remote Access from CO Line Greeting Message for Each Time ModeDirect Recording Message NotificationMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionAccessing the Message Box of Another Extension Recording Greeting MessagesMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T 17.1.1 T1 Line Service Lcot Gcot DidOPX Floating Extension Number Tafas Trunk Answer From Any StationTime Service Tenant ServicePager Volume Tenant ConfigurationTenant-to-Tenant Call Block Example of Tenant ConfigurationSystem Management Call BlockingExternal Call Block Programming Example Internal Call Block Caller Called PartyTenant Programming Example External Call Block Programmable Time Timed ReminderTime Service To use the voice message featureTime Service Switching Mode Programming Example Time Table Time Mode Switching Automatic Manual DescriptionVisualization of Time Schedule for Tenant Time TableVisualization of Time Schedule for Other Tenants Features Using Time ServiceHoliday Mode Time Service ButtonPort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables Exception Code Tables TRS Override by System Speed DialingTRS Level TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Upgrading the Software Data FileStoring Area Features and Configurations-V Example of Verification Codes and Their Programming Verification Code EntryPIN*3 COS*4Virtual PS Dials VM Group Type Description Voice Mail VM GroupVM Dtmf Group Assignment VM DPT Group AssignmentProgramming Example of Extension Port Programming Example of VM Dtmf Group Programming Example of VM DPT GroupVM Dtmf Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access For DIL Calls DIL Programming ExampleDIL Destination VM Trunk For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPSLive Call Screening LCS Two-way Recording into the VPSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Available Features for Follow on ID Voice Mail Dtmf IntegrationSystem Explanation Command Default VM Service FWD to a Mailbox of the VPS FWD to the VPS Sequence SelectionIntercept Routing to the VPS Sequence Selection Example of a & b None DefaultTransmitted Command AA Service Mode Performance of Pressing the Message ButtonListening to a Recorded Message Dtmf Status Signals and Conditions AA ServiceDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARSKX-TDA100/ KX-TDA200 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600128 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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