Panasonic KX-TDA50 manual ICD Group Features

Page 140

9.1.1 ICD GROUP FEATURES

9.1 I

9.1.1 ICD GROUP FEATURES

Description

An incoming call distribution group is a group of extensions programmed through system programming.

5.13[3-5-1] Incoming Call Distribution Group—GroupSettings—Member List

[620] Incoming Call Distribution Group Member

An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number (default: 6 + two-digit group number).

Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue.

Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.

5.12[3-5-1] Incoming Call Distribution Group—Group Settings → Main

→ Overflow Queuing Busy → Overflow No Answer → Miscellaneous

A

B

C

D

E

F

Group

Floating

Group

Distribution

Max. No. of

Queuing

Hurry-up

Overflow

Overflow Destination*8

Tenant

Busy Extensions

Call

No.

Extn. No.*1

Name*2

Method*3

(No. of Agents)*4

Capacity*5

Level*6

Time*7

Day

Lunch

Break

Night

No.*9

1

601

Sales

Ring

3

5

3

60

100

103

100

100

1

2

602

Engineering

UCD

Max.

11

8

90

200

203

200

200

5

3

*1

[622]

Incoming

Call Distribution

Group Floating Extension

Number

[623]

Incoming Call Distribution Group Name

*2

[624]

Incoming Call Distribution Group Distribution Method

*3

[632]

Maximum Number of Agents

*4

[628]

Queuing Call Capacity

*5

[629]

Queuing Hurry-up Level

*6

[626]

Overflow Time

*7

[625]

Destination for Overflow Time Expiration

*8

*9	The tenant number is required to determine the time mode (day/lunch/break/night) (→ 17.1.5 Time Service) and the music source

	(for Music on Hold) for each group.

140

Feature Manual

Document Version 2008-11

Image 140

Contents Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Voice Mail Features Paralleled Telephone FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 104 126132 14010.1 176 11.1 18412.1 194 13.1 20214.1 274 15.1 27816.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Mode Option Forced Description Account Code EntryAccount Button Verification Code EntryARS Automatic Route Selection Carrier Selection Procedure Flowchart Programming ProceduresARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Exception Table Programming Example ARS Leading Number TableCarrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Command Explanation Authorization Code for a TenantAuthorization Code for Trunk Group Programming Example Carrier TableWhen ARS Routing Takes Place Itemized Billing CodeLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Extension Release Automatic Fax TransferAvailable Automatic Fax Transfer Destinations DestinationAutomatic Time Adjustment Daylight Saving Time SettingIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM Background Music BGM-ExternalKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification Modification Flowchart System Speed Dialing TableCaller ID to SLT Port Programming Example System Speed Dialing TableGeneral Feature Regular Hold Exclusive Call Hold Description Call HoldSLT Hold Mode Mode Default HoldCall Hold Limitation Music on HoldHold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Information Incoming Call Log for Calls to a PSDisplay Lock Incoming Call Log MemoryCall Monitor Incoming Call Log for Calls to an ICD GroupCOS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Call Transfer Transfer Recall for Call Transfer without AnnouncementAvailable destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS ButtonDPT IP-PT Call Waiting Caller ID Visual Caller ID OFFOhca Whisper OhcaCall Waiting Tone CLI Calling Line Identification Distribution Hardware RequirementIncoming Call Features If Automatic Caller ID Modification is usedClip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonCO Line Access Direct CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Conference Unattended ConferenceConf Conference Button Unattended Conference Call DurationConfirmation Tone Type Tone DescriptionConsultation Hold Confirmation Tone PatternsCOS Class of Service Walking COSCPC Calling Party Control Signal Detection CTI Computer Telephony IntegrationCapable telephone First Party Call ControlThird Party Call Control IP-PT Call Control IP-PTCTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B DescriptionDial Tone Transfer Did Direct Inward Dialing Toll Restriction ButtonMethod Flowchart Programming Example did TableDid Did No. *1DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1Disa Direct Inward System Access Flowchart After Answering expiresFrom previous Disa Built-in Automated Attendant Number Disa AA Service Disa Intercept Routing-No DialOutgoing Message OGM Programming ExampleDisa Security Mode and Available Features Security Mode All Security CO Line Security No SecuritySecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-DND Disa Intercept Routing-No AnswerWalking COS Through Disa Disa Automatic Walking COSCO Line Access + Telephone Number Disa Delayed Answer TimeDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationDisa Mute Time End of Call DetectionCO-to-CO Line Call Duration Limitation Automatic Disa ActivationVerification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open DurationDoorphone Call Call DestinationRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Emergency Call Executive Busy OverrideClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyTRS Level Extension Dial LockRemote Extension Dial Lock Extension Feature Clear FeaturesExtension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Extension Port Configuration Extension PIN LockRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay External Sensor Available DestinationsDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key ModuleDSS Console FLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeFlash/Recall/Terminate Terminate ButtonFlexible Buttons Button Usage108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTIFlexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Feature Default Or 2*1Fixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFeature number + Additional number Parameter Fixed NumberingFloating Extension OGMFollow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension FWD for CO Line Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDFWD to CO Line CO Line Call DurationFollow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group VM Group Type VM DPT Group VM Dtmf Group Description25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Hands-free Operation Headset OperationPTs with the Monitor Button Headset ButtonHospitality Features ARS SmdrHot Line Compatible TelephoneHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Supervisory Feature Incoming Call Queue Remote ControlMonitor Log-in/Log-out MonitorDistribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting ICD Group Features-Log-in/Log-out Wrap-upAutomatic Call Distribution ACD FWD/DND ExtensionWrap-up Timer Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Button Parameter Usage Light Pattern Red on OffAutomatic Log-out Log-in/Log-out Information on SmdrCellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available DestinationAvailability Busy on Busy Example of aBusy on Busy ICD Group Features-Queuing Command TableCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableExplanation for Queuing Time Table Queuing TimeTable No Sequence *1Manual Queue Redirection Hurry-up ButtonICD Group Features-Supervisory Feature Incoming Call Queue Monitor DescriptionAccumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console ICD Group Features-VIP Call Other Features while in Monitor ModeIdle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Availability FWD/DND Mode Networking Type Used by Each CO LineNetworking Type PublicAvailable Distribution Method for Public CO Lines DIL DidAvailable Destination Destination TypeIntercept Routing Type No Answer Irna BusyDND No Destination DescriptionAvailable Intercept Destination is When the original destination isType No Destination Description Available Intercept Destination Intercept DestinationIrna Timer KX-TDA50/KX-TDA100/KX-TDA200 onlyIf an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS KX-NT307PSLP1528 Bluetooth Module IP-PT IP Proprietary TelephoneConnection Example Hardware Requirement An IP-EXT cardIsdn Integrated Services Digital Network Features Port ModeService L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description Error Example Number Example Error Code Sub Code DescriptionSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial Feature Storing Method Details Speed Personal DialingSystem Quick DialingCO Line Access by Memory Dialing Message WaitingSecret Dialing Example Message Button188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns PatternPattern 11 on Volume Control Music on HoldKX-TDA50 Music Source AssignmentMute Features and Configurations-O Off-hook Monitor OGM Outgoing MessageRecording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch DialingOperator Features Operator CallOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions APT + SLT Available TelephonesDPT + DPT + SLT Password Security Password DescriptionFormat LengthPause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only PC Programming Connection Methods for On-site ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionProgrammer Code and Password for System Programming Connection Methods for Remote ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version Making Calls with an SDN Button LED IndicationSDN Direct Dial SDN Button StatusExample of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at ExtCall From 111-1111 is Answered by Ext Call From 111-1111 is On Hold by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Answered by Ext Call From 333-3333 is Transferred by Ext to ExtensionRing Tone Pattern Outgoing Line PreferenceDelayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an ExtensionReceiving a Call through a TIE Line Making a TIE Line CallPBX Code Method Access with PBX Code CaseIncoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE LineTIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example230 Feature Manual Document Version TRG Programming Example of PBX-2 TRGCase Extn ExtnExample Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line To Make a TIE Line Call Area codeExplanation TIE Line Routing and Modification TableTIE Line Routing and Modification Table of PBX-1 Priority LocationDial Modification RemovedPBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line CallPBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension NumberDid Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network PBX Code Method Multiple VPSsPBX Code Method Transfer to MailboxProgramming Procedure Qsig Port Setting Monitored PBXExample Network Routing Table AssignmentExample Isdn Network Port Setting ISDN-QSIG PBX Direct ConnectionTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3Private Network FEATURES-QSIG Standard Service TableCall Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2CLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to Private Network Features-VoIP Voice over Internet Protocol Required ProgrammingTIE Line Routing and Modification Table PBXProgramming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit PS Connection RegistrationHandover Example of HandoverConnection As an ExtensionPS Directory PS Feature Buttons PS Ring GroupExplanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 ICD Groups vs. PS Ring Groups PS Ring Group ICD GroupFor KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSsSystem Programming Password Level Personal Programming Data ResetPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Redial, Last Number Automatic RedialInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns Programming Example of Ring Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call RecallTRG1 TRG2 Timed Reminder Call Back LCS External SensorLight Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control Example Use Checked-in Mode DSS buttonFeatures and Configurations-S Smdr Format Type and Contents Smdr Station Message Detail RecordingPattern a 80-column text without call charge information Smdr Output PortPattern B 80-column text with call charge information Column textThrough 9, , # Incoming CO Line CallOutgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Host PBX Access Code Serial Interface RS-232C ParametersEmec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Speed Dialing, System Call Directory-Speed DialingTRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE ButtonFeatures for an extension user with a message box Feature for a callerSVM Simplified Voice Message SVM2 CardMessage Recording Limit Recording Time with the ESVM2 ESVM4 CardFloating Extension No. and Destination Programming Example for Intercept Routing Extension NoGreeting Message for Each Time Mode SVM Remote Access from CO LineDirect Recording Message NotificationAccessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD GroupMoving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Tafas Trunk Answer From Any Station Floating Extension NumberTenant Service Time ServicePager Volume Tenant ConfigurationExample of Tenant Configuration Tenant-to-Tenant Call BlockSystem Management Call BlockingTenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Timed Reminder Programmable TimeTime Service Switching Mode Time ServiceTo use the voice message feature Time Mode Switching Automatic Manual Description Programming Example Time TableVisualization of Time Schedule for Tenant Time TableFeatures Using Time Service Visualization of Time Schedule for Other TenantsPort No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Level Not Programmable Table for Level Denied Code TablesHost PBX Access Code/Special Carrier Access Code Access Code is stored in the PBXAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V Verification Code Entry Example of Verification Codes and Their ProgrammingPIN*3 COS*4Virtual PS Dials Voice Mail VM Group VM Group Type DescriptionProgramming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Feature Explanation Voice Mail DPT Digital IntegrationListening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Caller’s Identification Notification to the VPS Did Number Notification to the VPSStatus Notification to the VPS Paging by the VPSTransferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection None Default Example of a & bListening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PINWalking Extension Wireless XDP Parallel Mode Whisper OhcaExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Exclusive Features Table Isdn Integrated Services Digital Network FeaturesTones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

Related manuals

Manual 58 pages 2.3 Kb

Manual 160 pages 35.74 Kb

Manual 158 pages 20.93 Kb