Panasonic KX-TDA50 ICD Group Features-Log-in/Log-out, Wrap-up, Automatic Call Distribution ACD

Page 146

9.1.3 ICD Group Features—Log-in/Log-out

Conditions

•Automatic Call Distribution (ACD)

–When a KX-TDA6920, KX-TDA0920 or KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced Version is installed in the PBX, and the distribution type is set to Uniform Call Distribution, it is possible to select whether incoming calls are distributed to idle extensions evenly in order (UCD), or to the extension that has been idle the longest (ACD).

–ACD does not work for PS Ring Groups.

•FWD/DND Extension

System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (→ 4.1.9 DND (Do Not Disturb), → 6.1.6 FWD (Call Forwarding))

•The Group Call Waiting feature cannot be used with the VIP Call feature (→ 9.1.8 ICD Group Features— VIP Call) and/or Wrap-up feature (→ 9.1.3 ICD Group Features—Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.

PC Programming Manual References

5.1[3-1-1] Trunk Group—TRGSettings—Main— Line Hunting Order

5.12[3-5-1] Incoming Call Distribution Group—Group Settings →Main— Distribution Method

→Main— Call Waiting Distribution

→Miscellaneous— Extension No Answer Redirection Time →Miscellaneous— Maximum No. of Busy Extension

5.15[3-5-3] Incoming Call Distribution Group—Miscellaneous—Options—Longest Idle Distribution (Optional SD Card Required)

5.13[3-5-1] Incoming Call Distribution Group—GroupSettings—MemberList— Delayed Ring

PT Programming Manual References

[621]Incoming Call Distribution Group Delayed Ringing

[624]Incoming Call Distribution Group Distribution Method

[632]Maximum Number of Agents

9.1.3ICD Group Features—Log-in/Log-out

Description

Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions. They can return to the group when they are ready to answer calls.

Wrap-up:

While logged in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all incoming call distribution groups to which the extension belongs will skip the extension so that the extension user can perform necessary tasks such as reporting on the previous call.

Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.

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Feature Manual

Document Version 2008-11

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Contents Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Portable Station PS Features Voice Mail FeaturesParalleled Telephone Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 132 104126 14012.1 194 10.1 17611.1 184 13.1 20216.1 284 14.1 27415.1 278 17.1 30221.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Account Button Mode Option Forced DescriptionAccount Code Entry Verification Code EntryARS Automatic Route Selection ARS Mode Carrier Selection Procedure FlowchartProgramming Procedures Leading Number Exception TableProgramming Example ARS Leading Number Exception Table Programming Example ARS Leading Number TableCarrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Authorization Code for Trunk Group Command ExplanationAuthorization Code for a Tenant Programming Example Carrier TableLogging Outgoing Calls by Smdr When ARS Routing Takes PlaceItemized Billing Code ARS Data Import/ExportAutomatic Callback Busy Camp-on Available Automatic Fax Transfer Destinations Automatic Extension ReleaseAutomatic Fax Transfer DestinationAutomatic Time Adjustment Daylight Saving Time SettingIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA50 BGM Background MusicBGM-External KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification Modification Flowchart System Speed Dialing TableCaller ID to SLT Port Programming Example System Speed Dialing TableGeneral Feature Regular Hold Exclusive Call Hold Description Call HoldCall Hold Limitation SLT Hold ModeMode Default Hold Music on HoldHold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Display Lock InformationIncoming Call Log for Calls to a PS Incoming Call Log MemoryCall Monitor Incoming Call Log for Calls to an ICD GroupCOS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Call Transfer Transfer Recall for Call Transfer without AnnouncementAvailable destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS ButtonDPT IP-PT Ohca Call Waiting Caller ID Visual Caller IDOFF Whisper OhcaCall Waiting Tone CLI Calling Line Identification Distribution Hardware RequirementIncoming Call Features If Automatic Caller ID Modification is usedClip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonOperation CO Line AccessDirect CO Line Access Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Conf Conference Button ConferenceUnattended Conference Unattended Conference Call DurationConfirmation Tone Type Tone DescriptionConsultation Hold Confirmation Tone PatternsCOS Class of Service Walking COSCPC Calling Party Control Signal Detection CTI Computer Telephony IntegrationCapable telephone First Party Call ControlThird Party Call Control IP-PT Call Control IP-PTCTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B DescriptionDial Tone Transfer Did Direct Inward Dialing Toll Restriction ButtonDid Method FlowchartProgramming Example did Table Did No. *1DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1Disa Direct Inward System Access Flowchart After Answering expiresFrom previous Outgoing Message OGM Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Programming ExampleSecurity Mode Override by Verification Code Entry Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Disa Intercept Routing-BusyWalking COS Through Disa Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Disa Automatic Walking COSDIL Destination Day Lunch CO Line Access + Telephone NumberDisa Delayed Answer Time Programming Example of System Speed Dialing Table LocationCO-to-CO Line Call Duration Limitation Disa Mute TimeEnd of Call Detection Automatic Disa ActivationVerification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open DurationRing Duration Doorphone CallCall Destination Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Emergency CallExecutive Busy Override Executive Busy Override DenyTRS Level Extension Dial LockRemote Extension Dial Lock Extension Feature Clear FeaturesExtension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Remote Extension PIN Clear Extension Port ConfigurationExtension PIN Lock Extension PIN DisplayEXtra Device Port XDP External Relay External Sensor Available DestinationsDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key ModuleDSS Console Flash/Recall/Terminate FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Terminate ButtonFlexible Buttons Button Usage108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTIFlexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering Table available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering available while dialing or talkingFeature number + Additional number Parameter Fixed NumberingFloating Extension OGMFollow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension FWD to CO Line FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD CO Line Call DurationFollow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group VM Group Type VM DPT Group VM Dtmf Group Description25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback PTs with the Monitor Button Hands-free OperationHeadset Operation Headset ButtonHospitality Features ARS SmdrHot Line Compatible TelephoneHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Monitor Supervisory Feature Incoming Call QueueRemote Control Log-in/Log-out MonitorDistribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting Automatic Call Distribution ACD ICD Group Features-Log-in/Log-outWrap-up FWD/DND ExtensionLog-in/Log-out Button Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Parameter Usage Light Pattern Red on OffAutomatic Log-out Log-in/Log-out Information on SmdrCellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available DestinationAvailability Busy on Busy Example of aBusy on Busy Command OGM Wait Sequence c Overflow Disconnect None ICD Group Features-QueuingCommand Table Programming Example of Queuing Time TableManual Queue Redirection Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Hurry-up ButtonICD Group Features-Supervisory Feature Incoming Call Queue Monitor DescriptionAccumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console ICD Group Features-VIP Call Other Features while in Monitor ModeIdle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Availability FWD/DND Mode Networking Type Used by Each CO LineNetworking Type PublicAvailable Destination Available Distribution Method for Public CO LinesDIL Did Destination TypeDND Intercept RoutingType No Answer Irna Busy No Destination DescriptionAvailable Intercept Destination is When the original destination isType No Destination Description Available Intercept Destination Intercept DestinationIrna Timer KX-TDA50/KX-TDA100/KX-TDA200 onlyIf an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS Connection Example KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Hardware Requirement An IP-EXT cardIsdn Integrated Services Digital Network Features Port ModeTEI Assignment Mode ServiceL1 Active Mode and L2 Data Link Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description System Alarm Button Error ExampleNumber Example Error Code Sub Code Description ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial System Feature Storing Method Details Speed PersonalDialing Quick DialingSecret Dialing Example CO Line Access by Memory DialingMessage Waiting Message Button188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns PatternPattern 11 on KX-TDA50 Volume ControlMusic on Hold Music Source AssignmentMute Features and Configurations-O Off-hook Monitor OGM Outgoing MessageRecording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch DialingOne-touch Dialing Button Operator FeaturesOperator Call Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions APT + SLT Available TelephonesDPT + DPT + SLT Format Password SecurityPassword Description LengthPause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only USB LAN PC ProgrammingConnection Methods for On-site Programming Modem connected to SLT port*1 DescriptionMethod Off-site modem On-site modem Description Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Remote Programming Limitation212 Feature Manual Document Version SDN Direct Dial Making Calls with an SDN ButtonLED Indication SDN Button StatusExample of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at ExtCall Held by Ext is Answered by Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call From 222-2222 Arrives at ExtRing Tone Pattern Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Outgoing Line PreferenceDelayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an ExtensionReceiving a Call through a TIE Line Making a TIE Line CallPBX Code Method Access with PBX Code CaseIncoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE LineTIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example230 Feature Manual Document Version TRG Programming Example of PBX-2 TRGCase Extn ExtnExample Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line Explanation To Make a TIE Line CallArea code TIE Line Routing and Modification TableDial Modification TIE Line Routing and Modification Table of PBX-1Priority Location RemovedPBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line CallPBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension NumberDid Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network PBX Code Method Multiple VPSsPBX Code Method Transfer to MailboxExample Network Programming ProcedureQsig Port Setting Monitored PBX Routing Table AssignmentTransmit Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3Private Network FEATURES-QSIG Standard Service TableCall Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2CLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to TIE Line Routing and Modification Table Private Network Features-VoIP Voice over Internet ProtocolRequired Programming PBXProgramming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit PS Connection RegistrationConnection HandoverExample of Handover As an ExtensionPS Directory PS Feature Buttons PS Ring GroupExplanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 ICD Groups vs. PS Ring Groups PS Ring Group ICD GroupFor KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSsPT Programming System Programming Password LevelPersonal Programming Data Reset Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Interrupt Redial Redial, Last NumberAutomatic Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns TRG1 TRG2 Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall Timed Reminder Call Back LCS External SensorLight Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control Example Use Checked-in Mode DSS buttonFeatures and Configurations-S Pattern a 80-column text without call charge information Smdr Format Type and ContentsSmdr Station Message Detail Recording Smdr Output PortPattern B 80-column text with call charge information Column textOutgoing Intercom Call Through 9, , #Incoming CO Line Call Check-in/Check-outProgrammable Items Smdr Format Host PBX Access Code Serial Interface RS-232C ParametersEmec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Speed Dialing, System Call Directory-Speed DialingTRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE ButtonSVM Simplified Voice Message Features for an extension user with a message boxFeature for a caller SVM2 CardMessage Recording Limit Recording Time with the ESVM2 ESVM4 CardFloating Extension No. and Destination Programming Example for Intercept Routing Extension NoDirect Recording Greeting Message for Each Time ModeSVM Remote Access from CO Line Message NotificationAccessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD GroupMoving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Tafas Trunk Answer From Any Station Floating Extension NumberPager Volume Tenant ServiceTime Service Tenant ConfigurationSystem Management Example of Tenant ConfigurationTenant-to-Tenant Call Block Call BlockingTenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Timed Reminder Programmable TimeTime Service Switching Mode Time ServiceTo use the voice message feature Visualization of Time Schedule for Tenant Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Time TableFeatures Using Time Service Visualization of Time Schedule for Other TenantsPort No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Level Not Programmable Table for Level Denied Code TablesAccess Code Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V PIN*3 Verification Code EntryExample of Verification Codes and Their Programming COS*4Virtual PS Dials Voice Mail VM Group VM Group Type DescriptionProgramming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Feature Explanation Voice Mail DPT Digital IntegrationListening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPSTransferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection None Default Example of a & bListening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PINWalking Extension Wireless XDP Parallel Mode Whisper OhcaExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Exclusive Features Table Isdn Integrated Services Digital Network FeaturesTones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright
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