Panasonic KX-TDA50 manual Priority Hunting, Delayed Ringing

Page 144

9.1.2 ICD Group Features—Group Call Distribution

One of the three distribution methods below can be assigned to each incoming call distribution group.

Distribution Method

Uniform Call Distribution (UCD)

Description

Calls are distributed evenly to a different extension each time a call is received. Extensions are hunted in a circular way in the preprogrammed order for the group, starting at the extension after the extension that received the last call.

Extn.

Extn.

Extn.

Extn.

A

B

C

D

Received

Starts searching from

 

the last call.

extn. B. (Skips extn. A.)

 

Depending on system programming, calls can be directed to the longest idle extension. This is known as Automatic Call Distribution (ACD).

Priority Hunting

An idle extension is searched for using the preprogrammed order for the

 

group.

 

 

 

 

 

 

1st Priority

2nd Priority

3rd Priority

...Priority

 

 

 

 

 

Extn.

 

Extn.

 

Extn.

 

 

Extn.

 

 

 

 

A

 

 

B

C

X

Always searches beginning with the first extension assigned to the group.

Ring

All extensions in the group ring simultaneously.

 

Delayed Ringing:

 

 

 

 

 

 

 

 

 

Delayed ringing or no ringing can be programmed for each extension in

 

the group. The call can be answered by pressing the flashing button even

 

if no ring or a delayed time is set.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Extn.

Extn.

 

Extn.

 

Extn.

 

 

A

B

 

C

 

D

 

 

Immediately ring simultaneously.

Delayed Ringing:

 

 

 

 

 

 

 

 

Rings after a

 

 

 

 

 

 

 

 

specified time delay.

2.Call Waiting for Incoming Call Distribution Group (Group Call Waiting)

When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature:

•Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

•Member extensions must assign the Call Waiting mode individually, or they will not be notified. (→ 3.1.9 CALL WAITING FEATURES)

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Feature Manual

Document Version 2008-11

Page 143 Page 145
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Page 143 Page 145
Contents Feature Manual Introduction Abbreviations PC ProgrammingPT Programming Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features Voice Mail Features Paralleled Telephone FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 104 126132 14010.1 176 11.1 18412.1 194 13.1 20214.1 274 15.1 27816.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Absent Message Type Message No System message Personal Message ExampleDescription Mode Option Forced Description Account Code EntryAccount Button Verification Code EntryARS Automatic Route Selection Carrier Selection Procedure Flowchart Programming ProceduresARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Exception Table Programming Example ARS Leading Number TableARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 PriorityCarrier Table Command Explanation Authorization Code for a TenantAuthorization Code for Trunk Group Programming Example Carrier TableWhen ARS Routing Takes Place Itemized Billing CodeLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Extension Release Automatic Fax TransferAvailable Automatic Fax Transfer Destinations DestinationAutomatic Time Adjustment Daylight Saving Time SettingIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM Background Music BGM-ExternalKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Feature Incoming Call Log Description Programming Example Caller ID ModificationAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing TableProgramming Example System Speed Dialing Table GeneralCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call HoldSLT Hold Mode Mode Default HoldCall Hold Limitation Music on HoldMode Hold Call Log, IncomingHold To be Retrieved from Another Extension*1 Call Log Button Light patternStatus of the corresponding call log Information Incoming Call Log for Calls to a PSDisplay Lock Incoming Call Log MemoryCall Monitor Incoming Call Log for Calls to an ICD GroupCOS Class of Service Call Park Call Pickup Call Pickup DenyDirected Call Pickup Call Splitting Group Call PickupExample Call Transfer Transfer Recall for Call Transfer without AnnouncementAvailable destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS ButtonDPT IP-PT Call Waiting Caller ID Visual Caller ID OFFOhca Whisper OhcaCall Waiting Tone CLI Calling Line Identification Distribution Hardware RequirementIncoming Call Features If Automatic Caller ID Modification is usedClip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonCO Line Access Direct CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Conference Unattended ConferenceConf Conference Button Unattended Conference Call DurationConfirmation Tone Type Tone DescriptionConsultation Hold Confirmation Tone PatternsCOS Class of Service Walking COSCPC Calling Party Control Signal Detection CTI Computer Telephony IntegrationFirst Party Call Control Third Party Call ControlCapable telephone IP-PT Call Control IP-PTCTI Computer Telephony Integration Features and Configurations-D Dial Mode Selection Data Line SecurityPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B DescriptionDial Tone Transfer Did Direct Inward Dialing Toll Restriction ButtonMethod Flowchart Programming Example did TableDid Did No. *1DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1Disa Direct Inward System Access Flowchart After Answering expiresFrom previous Disa Built-in Automated Attendant Number Disa AA Service Disa Intercept Routing-No DialOutgoing Message OGM Programming ExampleDisa Security Mode and Available Features Security Mode All Security CO Line Security No SecuritySecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-DND Disa Intercept Routing-No AnswerWalking COS Through Disa Disa Automatic Walking COSCO Line Access + Telephone Number Disa Delayed Answer TimeDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationDisa Mute Time End of Call DetectionCO-to-CO Line Call Duration Limitation Automatic Disa ActivationDisa Reorder Tone Duration Call DenyVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open DurationDoorphone Call Call DestinationRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA External Feature Access Flash/Recall TimeEFA Button Emergency Call Executive Busy OverrideClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyExtension Dial Lock Remote Extension Dial LockTRS Level Extension Feature Clear FeaturesAfter Setting Paired SLT will ring Off Cleared If dial tone 2 is heard after Extension Feature ClearExtension PIN Personal Identification Number Extension Port Configuration Extension PIN LockRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay External Sensor Available DestinationsDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key ModuleDSS Console FLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeFlash/Recall/Terminate Terminate ButtonFlexible Buttons Button Usage108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTIFlexible Numbering available while a dial tone is heard Feature Default Pattern With Without KX-TDA50 KX-TDA600KX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Feature Default Or 2*1Fixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFeature number + Additional number Parameter Fixed NumberingFloating Extension OGMFWD Call Forwarding Type All Calls Busy No Answer Busy/No Answer CircumstanceFollow Me Extension FWD for CO Line Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDFWD to CO Line CO Line Call DurationAll Calls and Busy No Answer and Busy/No AnswerFollow Me 7 FWD/DND Button, Group FWD Button FWD/DND Button TypesGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Call Pickup Group Trunk GroupExtension User Group Paging Group Idle Extension Hunting GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Hands-free Operation Headset OperationPTs with the Monitor Button Headset ButtonHospitality Features ARS SmdrHot Line Compatible TelephoneHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Supervisory Feature Incoming Call Queue Remote ControlMonitor Log-in/Log-out MonitorICD Group Features-Group Call Distribution COS for Incoming Call Distribution GroupsDistribution Method Delayed Ringing How the Group Call Waiting Feature Activates ICD Group Button for Group Call WaitingNo Reply Redirection UCD or Priority Hunting Method ICD Group Features-Log-in/Log-out Wrap-upAutomatic Call Distribution ACD FWD/DND ExtensionWrap-up Timer Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Button Parameter Usage Light Pattern Red on OffAutomatic Log-out Log-in/Log-out Information on SmdrICD Group Features-Outside Destinations Cellular Phone XDP ParallelCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available DestinationExample of a Busy on BusyAvailability Busy on Busy ICD Group Features-Queuing Command TableCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableExplanation for Queuing Time Table Queuing TimeTable No Sequence *1Manual Queue Redirection Hurry-up ButtonICD Group Features-Supervisory Feature Incoming Call Queue Monitor DescriptionAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor ModeIdle Extension Hunting Type Circular Hunting Terminated Hunting Description Idle Extension Hunting applies toIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO LineNetworking Type PublicAvailable Distribution Method for Public CO Lines DIL DidAvailable Destination Destination TypeIntercept Routing Type No Answer Irna BusyDND No Destination DescriptionWhen the original destination is Type No Destination DescriptionAvailable Intercept Destination is Available Intercept Destination Intercept DestinationIrna Timer KX-TDA50/KX-TDA100/KX-TDA200 onlyIntercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator is not assigned Intercom Call Internal Call Block Programming Example Internal Call BlockCOS COS KX-NT307PSLP1528 Bluetooth Module IP-PT IP Proprietary TelephoneConnection Example Hardware Requirement An IP-EXT cardIsdn Integrated Services Digital Network Features Port ModeService L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L LED Indication Digital proprietary telephone DPTAnalog proprietary telephone APT DSS Line Preference-Incoming Flashing Light PatternsType No Line Description Line Preference-Outgoing Prime LineICM/PDN Local Alarm Information Method Prime Line DescriptionLine Preference Override Error Example Number Example Error Code Sub Code DescriptionSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Features Storing Method Details One-touch Dialing Last Number RedialOutgoing Call Log Feature Storing Method Details Speed Personal DialingSystem Quick DialingCO Line Access by Memory Dialing Message WaitingSecret Dialing Example Message Button188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns PatternPattern 11 on Volume Control Music on HoldKX-TDA50 Music Source AssignmentMute Features and Configurations-O Off-hook Monitor OGM Outgoing MessageNumber of Messages Recording Time with the MSG2 MSG4 CardRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch DialingOperator Features Operator CallOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Programming ExamplePaging Deny External Pager Priority Paralleled Telephone DescriptionsConnections APT + SLT Available TelephonesDPT + DPT + SLT Password Security Password DescriptionFormat LengthPause Insertion PC Console/PC Phone For PC Phone OnlyFor PC Console Only PC Programming Connection Methods for On-site ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionProgrammer Code and Password for System Programming Connection Methods for Remote ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version Making Calls with an SDN Button LED IndicationSDN Direct Dial SDN Button StatusExample of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at ExtCall From 111-1111 is Answered by Ext Call From 111-1111 is On Hold by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Answered by Ext Call From 333-3333 is Transferred by Ext to ExtensionRing Tone Pattern Outgoing Line PreferenceDelayed Ringing Power Failure Restart Power Failure TransferKX-TDA600 KX-TDA100/KX-TDA200 Predialing Printing MessageStoring the Predialed Number in Personal Speed Dialing Privacy Release InterfacePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an ExtensionReceiving a Call through a TIE Line Making a TIE Line CallPBX Code Method Access with PBX Code CaseCO Line-to-TIE Access TIE Line and CO Line ConnectionIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE LineTIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example230 Feature Manual Document Version TRG Programming Example of PBX-2 TRGCase Extn ExtnCO Line-to-TIE-to-CO Line Access FWD/Call Transfer/Intercept Routing to the CO LineExample Telephone Company To Make a TIE Line Call Area codeExplanation TIE Line Routing and Modification TableTIE Line Routing and Modification Table of PBX-1 Priority LocationDial Modification RemovedPBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line CallPBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension NumberDid Destination Trunk Group Number Private Network Features-Centralized Voice Mail Remote VPSLocal VPS Private network PBX Code Method Multiple VPSsPBX Code Method Transfer to MailboxProgramming Procedure Qsig Port Setting Monitored PBXExample Network Routing Table AssignmentExample Isdn Network Port Setting ISDN-QSIG PBX Direct ConnectionTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3Private Network FEATURES-QSIG Standard Service TableCalling Line Identification Restriction Clir QsigCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2CLIP/CNIP Example COLP/CONP Example CNIP/CONP NameCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to Private Network Features-VoIP Voice over Internet Protocol Required ProgrammingTIE Line Routing and Modification Table PBXAutomatic Rerouting of VoIP Calls to Public CO Lines IP-GW IP Gateway CircuitProgramming Example Destination Leading No IP Address PS Connection RegistrationHandover Example of HandoverConnection As an ExtensionPS Directory PS Feature Buttons PS Ring GroupProgramming Example PS Ring Group Example of PS Ring Groups 1Explanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD GroupFor KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSsSystem Programming Password Level Personal Programming Data ResetPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Quick Dialing Programming Example Quick DialingLocation No Quick Dialing No Desired Number Quick Setup ParameterPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Redial, Last Number Automatic RedialInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Selection Ring Tone PatternsRing Tone Pattern Table Programming Example of Ring Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call RecallTRG1 TRG2 Timed Reminder Call Back LCS External SensorRoom Status Control Mode Room Status ControlLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS buttonFeatures and Configurations-S Smdr Format Type and Contents Smdr Station Message Detail RecordingPattern a 80-column text without call charge information Smdr Output PortPattern B 80-column text with call charge information Column textThrough 9, , # Incoming CO Line CallOutgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Host PBX Access Code Serial Interface RS-232C ParametersEmec Card KX-TDA6105 Connection of Peripherals Special Carrier Access Code If this PBX is installed behind an existing host PBXSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed DialingTRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE ButtonFeatures for an extension user with a message box Feature for a callerSVM Simplified Voice Message SVM2 CardMessage Recording Limit Recording Time with the ESVM2 ESVM4 CardFloating Extension No. and Destination Programming Example for Intercept Routing Extension NoGreeting Message for Each Time Mode SVM Remote Access from CO LineDirect Recording Message NotificationAccessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD GroupAccessing the Message Box of Another Extension Recording Greeting MessagesMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T 17.1.1 T1 Line Service Lcot Gcot DidOPX Tafas Trunk Answer From Any Station Floating Extension NumberTenant Service Time ServicePager Volume Tenant ConfigurationExample of Tenant Configuration Tenant-to-Tenant Call BlockSystem Management Call BlockingExternal Call Block Programming Example Internal Call Block Caller Called PartyTenant Programming Example External Call Block Timed Reminder Programmable TimeTime Service To use the voice message featureTime Service Switching Mode Time Mode Switching Automatic Manual Description Programming Example Time TableVisualization of Time Schedule for Tenant Time TableFeatures Using Time Service Visualization of Time Schedule for Other TenantsHoliday Mode Time Service ButtonPort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables Exception Code Tables TRS Override by System Speed DialingTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code TablesHost PBX Access Code/Special Carrier Access Code Access Code is stored in the PBXAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Upgrading the Software Data FileStoring Area Features and Configurations-V Verification Code Entry Example of Verification Codes and Their ProgrammingPIN*3 COS*4Virtual PS Dials Voice Mail VM Group VM Group Type DescriptionVM Dtmf Group Assignment VM DPT Group AssignmentProgramming Example of Extension Port Programming Example of VM Dtmf Group Programming Example of VM DPT GroupVM Dtmf Feature Explanation Voice Mail DPT Digital IntegrationListening to a Recorded Message Direct Mailbox Access For DIL Calls DIL Programming ExampleDIL Destination VM Trunk For did Calls Caller’s Identification Notification to the VPS Did Number Notification to the VPSStatus Notification to the VPS Paging by the VPSLive Call Screening LCS Two-way Recording into the VPSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Available Features for Follow on ID Voice Mail Dtmf IntegrationSystem Explanation Command Default VM Service FWD to a Mailbox of the VPS FWD to the VPS Sequence SelectionIntercept Routing to the VPS Sequence Selection None Default Example of a & bTransmitted Command AA Service Mode Performance of Pressing the Message ButtonListening to a Recorded Message Dtmf Status Signals and Conditions AA ServiceDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PINWalking Extension Wireless XDP Parallel Mode Whisper OhcaExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600KX-TDA100/ KX-TDA200 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600128 Exclusive Features Table Isdn Integrated Services Digital Network FeaturesTones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright
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