Panasonic KX-TDA50 manual Explanation for Queuing Time Table, Queuing TimeTable No Sequence *1

9.1.6 ICD Group Features—Queuing

Queuing TimeTable No.		Sequence*1
	Sequence 01	Sequence 02	Sequence 03	Sequence 04	...
:	:	:	:	:	:

*1

*2

5.14[3-5-2] Incoming Call Distribution Group—Queuing Time Table—Queuing Time Table— Queuing Sequence—Sequence01–16

[631] Sequences in Queuing Time Table

If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.

Explanation for Queuing Time Table 01:

Queuing Time Table 01

The call enters the queue.

Sequence 01

OGM 01 is played.

Thank you for calling Panasonic. All of our agents are currently handling other calls. Please hold the line. We will answer your call shortly.

Sequence 02

Music on Hold is played for

30 seconds.

Sequence 03

OGM 03 is played.

We are sorry to keep you holding. All of our agents are still handling other calls. We are transferring you to the

Sequence 04

The call is redirected to the overflow destination.

The call is answered by the overflow destination.

The call is connected to an agent as soon as one becomes available.

Conditions

•If the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table:

Transfer Recall will not occur even if the Transfer Recall time expires.

•Manual Queue Redirection

It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)

This feature is also known as Hurry-up Transfer.

•Hurry-up Button

A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual Queue Redirection may be performed is programmable. The button shows the current status as follows:

Light Pattern

Off

Red on

Rapid red flashing

Calls in the Waiting Queue

No queued call

At or under the assigned number for Hurry-up

Over the assigned number for Hurry-up

PC Programming Manual References

4.8 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor

4.17 [2-9] System Options—Option 4— Transfer—Transfer to Busy Extension without BSS Operation

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Feature Manual Document Version 2008-11