Panasonic KX-TDA50 manual ICD Group Features-Overflow, Available Destination

9.1.5 ICD Group Features—Overflow

[621]Incoming Call Distribution Group Delayed Ringing

[622]Incoming Call Distribution Group Floating Extension Number

[624]Incoming Call Distribution Group Distribution Method

[690]PS Registration

Feature Manual References

13.1.16Private Network Features—Network ICD Group

19.1.2Virtual PS

9.1.5ICD Group Features—Overflow

Description

When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features:

1.Intercept Routing—Overflow in an Incoming Call Distribution Group

2.Busy on Busy

1.Intercept Routing—Overflow in an Incoming Call Distribution Group

Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:

a.There is no space in the waiting queue.

b.The Queuing Time Table is not assigned and there are no extensions logged in.

c.An Overflow command is assigned to the Queuing Time Table.

d.The Overflow time expires.

e.Manual Queue Redirection is performed.

[Available Destination]

The overflow destinations can be assigned for each incoming call distribution group and each time mode (day/lunch/break/night) (→ 17.1.5 Time Service). The destination can be assigned as follows, depending on the above conditions.

•For a) and b):

5.12[3-5-1] Incoming Call Distribution Group—GroupSettings—Overflow Queuing Busy— Queuing Busy—Destination-Day, Lunch, Break, Night

[627] Destination When All Busy

•For c), d), and e):

5.12[3-5-1] Incoming Call Distribution Group—GroupSettings—Overflow No Answer— Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night

[625] Destination for Overflow Time Expiration

Destination

Wired Extension (PT/SLT/T1-OPX)

PS

ICD Group

PS Ring Group

Floating Extension no. for SVM

VM Group (DTMF/DPT)

External Pager (TAFAS)

Availability

ü

ü

ü

ü

ü

ü

ü

Document Version 2008-11 Feature Manual

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