Panasonic KX-TDA50 manual Voice Mail Dtmf Integration, Available Features for Follow on ID

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19.1.5 Voice Mail DTMF Integration

19.1.5 Voice Mail DTMF Integration

Description

The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other. The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering service between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the extension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.

The following answering services and features are available:

1.Voice Mail (VM) Service Mode

When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox.

[Example]

The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for."

↓

The caller dials the mailbox number. Then, the dialed number is sent to the VPS via the PBX.

↓

The VPS sends the personal greeting to the caller, "You have reached Mike’s voice mail. I am sorry I cannot take your call right now. Please leave a message and I will call you back."

↓

The caller leaves a message.

If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM (DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailbox number of the corresponding group or extension and any other digits required to the VPS automatically using the caller-dialed number (Follow on ID). In this case, the caller can reach a mailbox without knowing the mailbox number.

[Available Features for Follow on ID]

a.FWD to a Mailbox

b.Intercept Routing to a Mailbox

c.Call Transfer to a Mailbox

d.Listening to a Message in a Mailbox

2.Automated Attendant (AA) Service Mode

The VPS greets and guides the caller to the desired extension directly without operator assistance.

3.VM → AA Service, AA → VM Service

It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service or vice versa.

System Explanation

1.Service Mode Assignment

Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the assignment of the VPS.

5.22 [3-8-2] VM(DTMF) Group—Group Settings— Type

2.DTMF Command Assignment

Assign the DTMF command to suit the VPS settings.

Document Version 2008-11

Feature Manual

339

Image 339

Contents Feature Manual Introduction Abbreviations PC ProgrammingPT Programming Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features Hospitality Features Voice Mail FeaturesParalleled Telephone Features Portable Station PS FeaturesList of Abbreviations VoIP Table of Contents 140 104126 13213.1 202 10.1 17611.1 184 12.1 19417.1 302 14.1 27415.1 278 16.1 28421.4 Revision History 363 Features and Configurations-A Absent Message Type Message No System message Personal Message ExampleDescription Verification Code Entry Mode Option Forced DescriptionAccount Code Entry Account ButtonARS Automatic Route Selection Leading Number Exception Table Carrier Selection Procedure FlowchartProgramming Procedures ARS ModeProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 PriorityCarrier Table Programming Example Carrier Table Command ExplanationAuthorization Code for a Tenant Authorization Code for Trunk GroupARS Data Import/Export When ARS Routing Takes PlaceItemized Billing Code Logging Outgoing Calls by SmdrAutomatic Callback Busy Camp-on Destination Automatic Extension ReleaseAutomatic Fax Transfer Available Automatic Fax Transfer DestinationsDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA100/KX-TDA200 BGM Background MusicBGM-External KX-TDA50→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Feature Incoming Call Log Description Programming Example Caller ID ModificationAutomatic Caller ID Number Modification System Speed Dialing Table Modification FlowchartProgramming Example System Speed Dialing Table GeneralCaller ID to SLT Port Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMusic on Hold SLT Hold ModeMode Default Hold Call Hold LimitationMode Hold Call Log, IncomingHold To be Retrieved from Another Extension*1 Call Log Button Light patternStatus of the corresponding call log Incoming Call Log Memory InformationIncoming Call Log for Calls to a PS Display LockIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Call Pickup Call Pickup DenyDirected Call Pickup Call Splitting Group Call PickupExample Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT Whisper Ohca Call Waiting Caller ID Visual Caller IDOFF OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortButton Assignment CO Line AccessDirect CO Line Access OperationGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference Call Duration ConferenceUnattended Conference Conf Conference ButtonType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionFirst Party Call Control Third Party Call ControlCapable telephone IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Dial Mode Selection Data Line SecurityPulse to Tone Conversion Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingDid No. *1 Method FlowchartProgramming Example did Table DidDIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Programming Example Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Outgoing Message OGMDisa Intercept Routing-Busy Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Security Mode Override by Verification Code EntryDisa Automatic Walking COS Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Walking COS Through DisaProgramming Example of System Speed Dialing Table Location CO Line Access + Telephone NumberDisa Delayed Answer Time DIL Destination Day LunchAutomatic Disa Activation Disa Mute TimeEnd of Call Detection CO-to-CO Line Call Duration LimitationDisa Reorder Tone Duration Call DenyVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Duration Doorphone CallCall Destination Ring DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA External Feature Access Flash/Recall TimeEFA Button Executive Busy Override Deny Emergency CallExecutive Busy Override Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 onlyExtension Dial Lock Remote Extension Dial LockTRS Level Features Extension Feature ClearAfter Setting Paired SLT will ring Off Cleared If dial tone 2 is heard after Extension Feature ClearExtension PIN Personal Identification Number Extension PIN Display Extension Port ConfigurationExtension PIN Lock Remote Extension PIN ClearEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Terminate Button FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/TerminateButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard Feature Default Pattern With Without KX-TDA50 KX-TDA600KX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering Table available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionFWD Call Forwarding Type All Calls Busy No Answer Busy/No Answer CircumstanceFollow Me Extension CO Line Call Duration FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to CO LineAll Calls and Busy No Answer and Busy/No AnswerFollow Me 7 FWD/DND Button, Group FWD Button FWD/DND Button TypesGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Call Pickup Group Trunk GroupExtension User Group Paging Group Idle Extension Hunting GroupIncoming Call Distribution Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Button Hands-free OperationHeadset Operation PTs with the Monitor ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Log-in/Log-out Monitor Supervisory Feature Incoming Call QueueRemote Control MonitorICD Group Features-Group Call Distribution COS for Incoming Call Distribution GroupsDistribution Method Delayed Ringing How the Group Call Waiting Feature Activates ICD Group Button for Group Call WaitingNo Reply Redirection UCD or Priority Hunting Method FWD/DND Extension ICD Group Features-Log-in/Log-outWrap-up Automatic Call Distribution ACDParameter Usage Light Pattern Red on Off Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Log-in/Log-out ButtonLog-in/Log-out Information on Smdr Automatic Log-outICD Group Features-Outside Destinations Cellular Phone XDP ParallelCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowExample of a Busy on BusyAvailability Busy on Busy Programming Example of Queuing Time Table ICD Group Features-QueuingCommand Table Command OGM Wait Sequence c Overflow Disconnect NoneHurry-up Button Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Manual Queue RedirectionFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleAccumulation Value Clear Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting Type Circular Hunting Terminated Hunting Description Idle Extension Hunting applies toIf all the searched extensions are busy Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDestination Type Available Distribution Method for Public CO LinesDIL Did Available DestinationNo Destination Description Intercept RoutingType No Answer Irna Busy DNDWhen the original destination is Type No Destination DescriptionAvailable Intercept Destination is Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIntercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator is not assigned Intercom Call Internal Call Block Programming Example Internal Call BlockCOS COS Hardware Requirement An IP-EXT card KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Connection ExamplePort Mode Isdn Integrated Services Digital Network FeaturesBearer Mode ServiceL1 Active Mode and L2 Data Link Mode TEI Assignment ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L LED Indication Digital proprietary telephone DPTAnalog proprietary telephone APT DSS Line Preference-Incoming Flashing Light PatternsType No Line Description Line Preference-Outgoing Prime LineICM/PDN Local Alarm Information Method Prime Line DescriptionLine Preference Override Explanation Error ExampleNumber Example Error Code Sub Code Description System Alarm ButtonFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Features Storing Method Details One-touch Dialing Last Number RedialOutgoing Call Log Quick Dialing Feature Storing Method Details Speed PersonalDialing SystemMessage Button CO Line Access by Memory DialingMessage Waiting Secret Dialing Example188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music Source Assignment Volume ControlMusic on Hold KX-TDA50Mute Features and Configurations-O OGM Outgoing Message Off-hook MonitorNumber of Messages Recording Time with the MSG2 MSG4 CardRecording Methods OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementFull One-touch Dialing Operator FeaturesOperator Call One-touch Dialing ButtonTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Programming ExamplePaging Deny External Pager Priority Paralleled Telephone DescriptionsConnections Available Telephones APT + SLTDPT + DPT + SLT Length Password SecurityPassword Description FormatPause Insertion PC Console/PC Phone For PC Phone OnlyFor PC Console Only Modem connected to SLT port*1 Description PC ProgrammingConnection Methods for On-site Programming USB LANRemote Programming Limitation Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Method Off-site modem On-site modem Description212 Feature Manual Document Version SDN Button Status Making Calls with an SDN ButtonLED Indication SDN Direct DialCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 222-2222 Arrives at Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call Held by Ext is Answered by ExtOutgoing Line Preference Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Ring Tone PatternDelayed Ringing Power Failure Restart Power Failure TransferKX-TDA600 KX-TDA100/KX-TDA200 Predialing Printing MessageStoring the Predialed Number in Personal Speed Dialing Privacy Release InterfacePRI Qsig Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeCO Line-to-TIE Access TIE Line and CO Line ConnectionIncoming CO Line Call Destination Assignment FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseCO Line-to-TIE-to-CO Line Access FWD/Call Transfer/Intercept Routing to the CO LineExample Telephone Company TIE Line Routing and Modification Table To Make a TIE Line CallArea code ExplanationRemoved TIE Line Routing and Modification Table of PBX-1Priority Location Dial ModificationPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Private Network Features-Centralized Voice Mail Remote VPSLocal VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodRouting Table Assignment Programming ProcedureQsig Port Setting Monitored PBX Example NetworkExtension Status Information Functions Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection TransmitNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGCalling Line Identification Restriction Clir QsigCall Transfer CT-by Qsig Description & Reference Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example COLP/CONP Example CNIP/CONP NameCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to PBX Private Network Features-VoIP Voice over Internet ProtocolRequired Programming TIE Line Routing and Modification TableAutomatic Rerouting of VoIP Calls to Public CO Lines IP-GW IP Gateway CircuitProgramming Example Destination Leading No IP Address Registration PS ConnectionAs an Extension HandoverExample of Handover ConnectionPS Directory PS Ring Group PS Feature ButtonsProgramming Example PS Ring Group Example of PS Ring Groups 1Explanation PS Ring Group PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyAuthorized Programmer System Programming Password LevelPersonal Programming Data Reset PT ProgrammingPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Quick Dialing Programming Example Quick DialingLocation No Quick Dialing No Desired Number Quick Setup ParameterPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Outgoing Call Log Display by Redial Button Redial, Last NumberAutomatic Redial Interrupt RedialRing Tone Pattern Selection Ring Tone PatternsRing Tone Pattern Table Timed Reminder Call Back LCS External Sensor Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall TRG1 TRG2Room Status Control Mode Room Status ControlLight Pattern Off Flashing Red Red on Status DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Output Port Smdr Format Type and ContentsSmdr Station Message Detail Recording Pattern a 80-column text without call charge informationColumn text Pattern B 80-column text with call charge informationCheck-in/Check-out Through 9, , #Incoming CO Line Call Outgoing Intercom CallProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals Special Carrier Access Code If this PBX is installed behind an existing host PBXSpeed Dialing, Personal Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingSVM2 Card Features for an extension user with a message boxFeature for a caller SVM Simplified Voice MessageRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationMessage Notification Greeting Message for Each Time ModeSVM Remote Access from CO Line Direct RecordingMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionAccessing the Message Box of Another Extension Recording Greeting MessagesMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T 17.1.1 T1 Line Service Lcot Gcot DidOPX Floating Extension Number Tafas Trunk Answer From Any StationTenant Configuration Tenant ServiceTime Service Pager VolumeCall Blocking Example of Tenant ConfigurationTenant-to-Tenant Call Block System ManagementExternal Call Block Programming Example Internal Call Block Caller Called PartyTenant Programming Example External Call Block Programmable Time Timed ReminderTime Service To use the voice message featureTime Service Switching Mode Time Table Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Visualization of Time Schedule for TenantVisualization of Time Schedule for Other Tenants Features Using Time ServiceHoliday Mode Time Service ButtonPort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables Exception Code Tables TRS Override by System Speed DialingTRS Level TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is not stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Upgrading the Software Data FileStoring Area Features and Configurations-V COS*4 Verification Code EntryExample of Verification Codes and Their Programming PIN*3Virtual PS Dials VM Group Type Description Voice Mail VM GroupVM Dtmf Group Assignment VM DPT Group AssignmentProgramming Example of Extension Port Programming Example of VM Dtmf Group Programming Example of VM DPT GroupVM Dtmf Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access For DIL Calls DIL Programming ExampleDIL Destination VM Trunk For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPSLive Call Screening LCS Two-way Recording into the VPSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Available Features for Follow on ID Voice Mail Dtmf IntegrationSystem Explanation Command Default VM Service FWD to a Mailbox of the VPS FWD to the VPS Sequence SelectionIntercept Routing to the VPS Sequence Selection Example of a & b None DefaultTransmitted Command AA Service Mode Performance of Pressing the Message ButtonListening to a Recorded Message Dtmf Status Signals and Conditions AA ServiceDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARSKX-TDA100/ KX-TDA200 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600128 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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