Panasonic KX-TDA50 manual First Party Call Control, Third Party Call Control, Capable telephone

Page 64

3.1.21 CTI (Computer Telephony Integration)

by running customized Computer Telephony Integration (CTI) software, available from Panasonic (PC Console, PC Phone, etc.) as well as third-party software vendors.

CTI can be achieved in two ways:

1.First Party Call Control

2.Third Party Call Control

1.First Party Call Control

A PC is connected to a digital proprietary telephone (DPT) which supports an optional USB Module. Each PC acts independently; it is not necessarily connected to a server.

The PBX directs a call to the extension as normal, then depending on the CTI software being used the PC can control the DPT (answer calls, transfer calls, etc.) or monitor the status of the extension (display the billing information or customer profile of the caller when a call is received, etc.).

PBX

USB

DPTPC

2.Third Party Call Control

Each extension’s PC and a CTI Server form a LAN, and the server only—not each PC—is connected directly to (1) the USB port of the PBX, or (2) the Ethernet port of the CTI-LINK card (KX-TDA100/ KX-TDA200/KX-TDA600 only) or IP-GW4 card (KX-TDA50 only).

When using Third Party Call Control, the server controls the "client" PCs. Depending on the CTI software being used, the CTI Server can determine how calls are distributed to the extensions of the PBX and can also control what information is sent to the PCs when their extensions receive calls.

PBX

CTI

Interface

CTI Server

LAN or USB

PC

PC

LAN

Conditions

[General]

•Capable telephone:

DPT: KX-DT300 series or KX-T7600 series PT, USB module

64

Feature Manual

Document Version 2008-11

Image 64

Contents Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Voice Mail Features Paralleled Telephone FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 104 126132 14010.1 176 11.1 18412.1 194 13.1 20214.1 274 15.1 27816.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Mode Option Forced Description Account Code EntryAccount Button Verification Code EntryARS Automatic Route Selection Carrier Selection Procedure Flowchart Programming ProceduresARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Exception Table Programming Example ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Command Explanation Authorization Code for a TenantAuthorization Code for Trunk Group Programming Example Carrier TableWhen ARS Routing Takes Place Itemized Billing CodeLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Extension Release Automatic Fax TransferAvailable Automatic Fax Transfer Destinations DestinationAutomatic Time Adjustment Daylight Saving Time SettingIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM Background Music BGM-ExternalKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing TableGeneral Programming Example System Speed Dialing TableCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call HoldSLT Hold Mode Mode Default HoldCall Hold Limitation Music on HoldCall Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Information Incoming Call Log for Calls to a PSDisplay Lock Incoming Call Log MemoryCall Monitor Incoming Call Log for Calls to an ICD GroupCOS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Call Transfer Transfer Recall for Call Transfer without AnnouncementAvailable destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS ButtonDPT IP-PT Call Waiting Caller ID Visual Caller ID OFFOhca Whisper OhcaCall Waiting Tone CLI Calling Line Identification Distribution Hardware RequirementIncoming Call Features If Automatic Caller ID Modification is usedClip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonCO Line Access Direct CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Conference Unattended ConferenceConf Conference Button Unattended Conference Call DurationConfirmation Tone Type Tone DescriptionConsultation Hold Confirmation Tone PatternsCOS Class of Service Walking COSCPC Calling Party Control Signal Detection CTI Computer Telephony IntegrationThird Party Call Control First Party Call ControlCapable telephone IP-PT Call Control IP-PTCTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B DescriptionDial Tone Transfer Did Direct Inward Dialing Toll Restriction ButtonMethod Flowchart Programming Example did TableDid Did No. *1DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1Disa Direct Inward System Access Flowchart After Answering expiresFrom previous Disa Built-in Automated Attendant Number Disa AA Service Disa Intercept Routing-No DialOutgoing Message OGM Programming ExampleDisa Security Mode and Available Features Security Mode All Security CO Line Security No SecuritySecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-DND Disa Intercept Routing-No AnswerWalking COS Through Disa Disa Automatic Walking COSCO Line Access + Telephone Number Disa Delayed Answer TimeDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationDisa Mute Time End of Call DetectionCO-to-CO Line Call Duration Limitation Automatic Disa ActivationCall Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open DurationDoorphone Call Call DestinationRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Emergency Call Executive Busy OverrideClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyRemote Extension Dial Lock Extension Dial LockTRS Level Extension Feature Clear FeaturesIf dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Extension Port Configuration Extension PIN LockRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay External Sensor Available DestinationsDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key ModuleDSS Console FLASH/RECALL Button Mode Disconnect Time Only for Flash/Recall ModeFlash/Recall/Terminate Terminate ButtonFlexible Buttons Button Usage108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTIFlexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Feature Default Or 2*1Fixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFeature number + Additional number Parameter Fixed NumberingFloating Extension OGMType All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension FWD for CO Line Calls/Intercom Calls FWD from Incoming Call Distribution Group Group FWDFWD to CO Line CO Line Call DurationNo Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Hands-free Operation Headset OperationPTs with the Monitor Button Headset ButtonHospitality Features ARS SmdrHot Line Compatible TelephoneHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Supervisory Feature Incoming Call Queue Remote ControlMonitor Log-in/Log-out MonitorCOS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method ICD Group Features-Log-in/Log-out Wrap-upAutomatic Call Distribution ACD FWD/DND ExtensionWrap-up Timer Log-in/Log-out and Wrap-up Status ExampleLog-in/Log-out Button Parameter Usage Light Pattern Red on OffAutomatic Log-out Log-in/Log-out Information on SmdrCellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available DestinationBusy on Busy Example of aAvailability Busy on Busy ICD Group Features-Queuing Command TableCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableExplanation for Queuing Time Table Queuing TimeTable No Sequence *1Manual Queue Redirection Hurry-up ButtonICD Group Features-Supervisory Feature Incoming Call Queue Monitor DescriptionAvailable Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor ModeIdle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO LineNetworking Type PublicAvailable Distribution Method for Public CO Lines DIL DidAvailable Destination Destination TypeIntercept Routing Type No Answer Irna BusyDND No Destination DescriptionType No Destination Description When the original destination isAvailable Intercept Destination is Available Intercept Destination Intercept DestinationIrna Timer KX-TDA50/KX-TDA100/KX-TDA200 onlyIntercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS KX-NT307PSLP1528 Bluetooth Module IP-PT IP Proprietary TelephoneConnection Example Hardware Requirement An IP-EXT cardIsdn Integrated Services Digital Network Features Port ModeService L1 Active Mode and L2 Data Link ModeTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override Error Example Number Example Error Code Sub Code DescriptionSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log Feature Storing Method Details Speed Personal DialingSystem Quick DialingCO Line Access by Memory Dialing Message WaitingSecret Dialing Example Message Button188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns PatternPattern 11 on Volume Control Music on HoldKX-TDA50 Music Source AssignmentMute Features and Configurations-O Off-hook Monitor OGM Outgoing MessageRecording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch DialingOperator Features Operator CallOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections APT + SLT Available TelephonesDPT + DPT + SLT Password Security Password DescriptionFormat LengthPause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only PC Programming Connection Methods for On-site ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionProgrammer Code and Password for System Programming Connection Methods for Remote ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version Making Calls with an SDN Button LED IndicationSDN Direct Dial SDN Button StatusExample of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at ExtCall From 111-1111 is Answered by Ext Call From 111-1111 is On Hold by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Answered by Ext Call From 333-3333 is Transferred by Ext to ExtensionRing Tone Pattern Outgoing Line PreferenceDelayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an ExtensionReceiving a Call through a TIE Line Making a TIE Line CallPBX Code Method Access with PBX Code CaseTIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE LineTIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example230 Feature Manual Document Version TRG Programming Example of PBX-2 TRGCase Extn ExtnFWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company To Make a TIE Line Call Area codeExplanation TIE Line Routing and Modification TableTIE Line Routing and Modification Table of PBX-1 Priority LocationDial Modification RemovedPBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line CallPBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension NumberDid Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network PBX Code Method Multiple VPSsPBX Code Method Transfer to MailboxProgramming Procedure Qsig Port Setting Monitored PBXExample Network Routing Table AssignmentExample Isdn Network Port Setting ISDN-QSIG PBX Direct ConnectionTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3Private Network FEATURES-QSIG Standard Service TableQsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2CLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to Private Network Features-VoIP Voice over Internet Protocol Required ProgrammingTIE Line Routing and Modification Table PBXIP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address PS Connection RegistrationHandover Example of HandoverConnection As an ExtensionPS Directory PS Feature Buttons PS Ring GroupExample of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD GroupFor KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSsSystem Programming Password Level Personal Programming Data ResetPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Redial, Last Number Automatic RedialInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table Programming Example of Ring Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call RecallTRG1 TRG2 Timed Reminder Call Back LCS External SensorRoom Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS buttonFeatures and Configurations-S Smdr Format Type and Contents Smdr Station Message Detail RecordingPattern a 80-column text without call charge information Smdr Output PortPattern B 80-column text with call charge information Column textThrough 9, , # Incoming CO Line CallOutgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Host PBX Access Code Serial Interface RS-232C ParametersEmec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed DialingTRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE ButtonFeatures for an extension user with a message box Feature for a callerSVM Simplified Voice Message SVM2 CardMessage Recording Limit Recording Time with the ESVM2 ESVM4 CardFloating Extension No. and Destination Programming Example for Intercept Routing Extension NoGreeting Message for Each Time Mode SVM Remote Access from CO LineDirect Recording Message NotificationAccessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD GroupRecording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Tafas Trunk Answer From Any Station Floating Extension NumberTenant Service Time ServicePager Volume Tenant ConfigurationExample of Tenant Configuration Tenant-to-Tenant Call BlockSystem Management Call BlockingProgramming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Timed Reminder Programmable TimeTo use the voice message feature Time ServiceTime Service Switching Mode Time Mode Switching Automatic Manual Description Programming Example Time TableVisualization of Time Schedule for Tenant Time TableFeatures Using Time Service Visualization of Time Schedule for Other TenantsTime Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code TablesHost PBX Access Code/Special Carrier Access Code Access Code is stored in the PBXAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V Verification Code Entry Example of Verification Codes and Their ProgrammingPIN*3 COS*4Virtual PS Dials Voice Mail VM Group VM Group Type DescriptionVM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Feature Explanation Voice Mail DPT Digital IntegrationListening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Caller’s Identification Notification to the VPS Did Number Notification to the VPSStatus Notification to the VPS Paging by the VPSTwo-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection None Default Example of a & bPerformance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PINWalking Extension Wireless XDP Parallel Mode Whisper OhcaExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Exclusive Features Table Isdn Integrated Services Digital Network FeaturesTones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

Related manuals

Manual 58 pages 2.3 Kb

Manual 160 pages 35.74 Kb

Manual 158 pages 20.93 Kb