Panasonic KX-TDA50 manual COS Class of Service

Page 42

3.1.4 Call Monitor

Conditions

•Class of Service (COS) programming determines extension users who can use this feature.

•This feature is available only when the busy extension is in a conversation with another extension or outside party.

•This feature will not function when the busy extension:

a.Has set Executive Busy Override Deny (→ 5.1.3 Executive Busy Override) or Data Line Security (→ 4.1.1 Data Line Security).

b.Is receiving an Off-hook Call Announcement (OHCA) (→ 12.1.3 OHCA (Off-hook Call Announcement)) or Whisper OHCA (→ 20.1.3 Whisper OHCA).

c.Is on a conference call (→ 3.1.16 Conference, → 5.1.3 Executive Busy Override, → 13.1.12 Privacy Release).

d.Is on a doorphone call (→ 4.1.11 Doorphone Call).

e.Is using Live Call Screening (LCS) or Two-way Record (→ 19.1.4 Voice Mail DPT (Digital) Integration).

f.Has a call on Consultation Hold (→ 3.1.18 Consultation Hold).

•This feature stops when the busy extension user presses the following buttons during a conversation (→

6.1.1Fixed Buttons, → 6.1.3 Flexible Buttons):

–FLASH/RECALL button

–HOLD button

–TRANSFER button

–CONF (Conference) button

–DSS button

–EFA button

–Two-way Record button

–Two-way Transfer button

–One-touch Two-way Transfer button

–Voice Mail (VM) Transfer button

PC Programming Manual References

4.10[2-6-3] Numbering Plan—B/NA DND Call Feature— Call Monitor

4.11[2-7-1] Class of Service—COSSettings—CO & SMDR— Call Monitor

6.1[4-1-1] Wired Extension—Extension Settings →Option 2— Data Mode

→Option 3— Executive Override Deny

6.10[4-2-1] Portable Station—ExtensionSettings—Option 3— Executive Override Deny

Feature Manual References

3.1.19 COS (Class of Service)

Operating Manual References

1.3.7 Call Monitor

42

Feature Manual

Document Version 2008-11

Image 42

Contents Feature Manual Introduction Abbreviations PC ProgrammingPT Programming Networking Features Built-in Small Call Center FeaturesComputer Telephony Integration CTI Features Portable Station PS Features Voice Mail FeaturesParalleled Telephone Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 132 104126 14012.1 194 10.1 17611.1 184 13.1 20216.1 284 14.1 27415.1 278 17.1 30221.4 Revision History 363 Features and Configurations-A Absent Message Type Message No System message Personal Message ExampleDescription Account Button Mode Option Forced DescriptionAccount Code Entry Verification Code EntryARS Automatic Route Selection ARS Mode Carrier Selection Procedure FlowchartProgramming Procedures Leading Number Exception TableProgramming Example ARS Leading Number Exception Table Programming Example ARS Leading Number TableARS Leading Number Table ARS Routing Plan No Time Table *1 Carrier *2 PriorityCarrier Table Authorization Code for Trunk Group Command ExplanationAuthorization Code for a Tenant Programming Example Carrier TableLogging Outgoing Calls by Smdr When ARS Routing Takes PlaceItemized Billing Code ARS Data Import/ExportAutomatic Callback Busy Camp-on Available Automatic Fax Transfer Destinations Automatic Extension ReleaseAutomatic Fax Transfer DestinationAutomatic Time Adjustment Daylight Saving Time SettingIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA50 BGM Background MusicBGM-External KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Feature Incoming Call Log Description Programming Example Caller ID ModificationAutomatic Caller ID Number Modification Modification Flowchart System Speed Dialing TableProgramming Example System Speed Dialing Table GeneralCaller ID to SLT Port Feature Regular Hold Exclusive Call Hold Description Call HoldCall Hold Limitation SLT Hold ModeMode Default Hold Music on HoldMode Hold Call Log, IncomingHold To be Retrieved from Another Extension*1 Call Log Button Light patternStatus of the corresponding call log Display Lock InformationIncoming Call Log for Calls to a PS Incoming Call Log MemoryCall Monitor Incoming Call Log for Calls to an ICD GroupCOS Class of Service Call Park Call Pickup Call Pickup DenyDirected Call Pickup Call Splitting Group Call PickupExample Call Transfer Transfer Recall for Call Transfer without AnnouncementAvailable destination Destination One-touch Transfer Automatic Transfer by SDN Button or DSS ButtonDPT IP-PT Ohca Call Waiting Caller ID Visual Caller IDOFF Whisper OhcaCall Waiting Tone CLI Calling Line Identification Distribution Hardware RequirementIncoming Call Features If Automatic Caller ID Modification is usedClip Calling Line Identification Presentation COLP/CLIR/COLR Assignment for Each Port Clir Button and Colr ButtonOperation CO Line AccessDirect CO Line Access Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Conf Conference Button ConferenceUnattended Conference Unattended Conference Call DurationConfirmation Tone Type Tone DescriptionConsultation Hold Confirmation Tone PatternsCOS Class of Service Walking COSCPC Calling Party Control Signal Detection CTI Computer Telephony IntegrationFirst Party Call Control Third Party Call ControlCapable telephone IP-PT Call Control IP-PTCTI Computer Telephony Integration Features and Configurations-D Dial Mode Selection Data Line SecurityPulse to Tone Conversion Dial Tone Type Tone 1A/1B Tone 2A/2B Tone 3A/3B DescriptionDial Tone Transfer Did Direct Inward Dialing Toll Restriction ButtonDid Method FlowchartProgramming Example did Table Did No. *1DIL Direct In Line Programming Example DIL Table Port No CLI Distribution DIL Destination*1Disa Direct Inward System Access Flowchart After Answering expiresFrom previous Outgoing Message OGM Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Programming ExampleSecurity Mode Override by Verification Code Entry Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Disa Intercept Routing-BusyWalking COS Through Disa Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Disa Automatic Walking COSDIL Destination Day Lunch CO Line Access + Telephone NumberDisa Delayed Answer Time Programming Example of System Speed Dialing Table LocationCO-to-CO Line Call Duration Limitation Disa Mute TimeEnd of Call Detection Automatic Disa ActivationDisa Reorder Tone Duration Call DenyVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Door Open DurationRing Duration Doorphone CallCall Destination Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA External Feature Access Flash/Recall TimeEFA Button Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Emergency CallExecutive Busy Override Executive Busy Override DenyExtension Dial Lock Remote Extension Dial LockTRS Level Extension Feature Clear FeaturesAfter Setting Paired SLT will ring Off Cleared If dial tone 2 is heard after Extension Feature ClearExtension PIN Personal Identification Number Remote Extension PIN Clear Extension Port ConfigurationExtension PIN Lock Extension PIN DisplayEXtra Device Port XDP External Relay External Sensor Available DestinationsDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F Fixed Buttons PT and Add-on Key ModuleDSS Console Flash/Recall/Terminate FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Terminate ButtonFlexible Buttons Button Usage108 Feature Manual Document Version Flexible Numbering/Fixed Numbering CTIFlexible Numbering available while a dial tone is heard Feature Default Pattern With Without KX-TDA50 KX-TDA600KX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering Table available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering available while dialing or talkingFeature number + Additional number Parameter Fixed NumberingFloating Extension OGMFWD Call Forwarding Type All Calls Busy No Answer Busy/No Answer CircumstanceFollow Me Extension FWD to CO Line FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD CO Line Call DurationAll Calls and Busy No Answer and Busy/No AnswerFollow Me 7 FWD/DND Button, Group FWD Button FWD/DND Button TypesGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Call Pickup Group Trunk GroupExtension User Group Paging Group Idle Extension Hunting GroupIncoming Call Distribution Group VM Group Type VM DPT Group VM Dtmf Group Description25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback PTs with the Monitor Button Hands-free OperationHeadset Operation Headset ButtonHospitality Features ARS SmdrHot Line Compatible TelephoneHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Monitor Supervisory Feature Incoming Call QueueRemote Control Log-in/Log-out MonitorICD Group Features-Group Call Distribution COS for Incoming Call Distribution GroupsDistribution Method Delayed Ringing How the Group Call Waiting Feature Activates ICD Group Button for Group Call WaitingNo Reply Redirection UCD or Priority Hunting Method Automatic Call Distribution ACD ICD Group Features-Log-in/Log-outWrap-up FWD/DND ExtensionLog-in/Log-out Button Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Parameter Usage Light Pattern Red on OffAutomatic Log-out Log-in/Log-out Information on SmdrICD Group Features-Outside Destinations Cellular Phone XDP ParallelCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 ICD Group Features-Overflow Available DestinationExample of a Busy on BusyAvailability Busy on Busy Command OGM Wait Sequence c Overflow Disconnect None ICD Group Features-QueuingCommand Table Programming Example of Queuing Time TableManual Queue Redirection Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Hurry-up ButtonICD Group Features-Supervisory Feature Incoming Call Queue Monitor DescriptionAvailable Extension as a Supervisor Extension Available Paired DSS ConsoleAccumulation Value Clear ICD Group Features-VIP Call Other Features while in Monitor ModeIdle Extension Hunting Type Circular Hunting Terminated Hunting Description Idle Extension Hunting applies toIf all the searched extensions are busy Availability FWD/DND Mode Networking Type Used by Each CO LineNetworking Type PublicAvailable Destination Available Distribution Method for Public CO LinesDIL Did Destination TypeDND Intercept RoutingType No Answer Irna Busy No Destination DescriptionWhen the original destination is Type No Destination DescriptionAvailable Intercept Destination is Available Intercept Destination Intercept DestinationIrna Timer KX-TDA50/KX-TDA100/KX-TDA200 onlyIntercept Routing-No Destination Intercept Routing-No Destination on/offIf an operator is not assigned Intercom Call Internal Call Block Programming Example Internal Call BlockCOS COS Connection Example KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Hardware Requirement An IP-EXT cardIsdn Integrated Services Digital Network Features Port ModeTEI Assignment Mode ServiceL1 Active Mode and L2 Data Link Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L LED Indication Digital proprietary telephone DPTAnalog proprietary telephone APT DSS Line Preference-Incoming Flashing Light PatternsType No Line Description Line Preference-Outgoing Prime LineICM/PDN Local Alarm Information Method Prime Line DescriptionLine Preference Override System Alarm Button Error ExampleNumber Example Error Code Sub Code Description ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Features Storing Method Details One-touch Dialing Last Number RedialOutgoing Call Log System Feature Storing Method Details Speed PersonalDialing Quick DialingSecret Dialing Example CO Line Access by Memory DialingMessage Waiting Message Button188 Feature Manual Document Version SLT Message Waiting Lamp Light Patterns PatternPattern 11 on KX-TDA50 Volume ControlMusic on Hold Music Source AssignmentMute Features and Configurations-O Off-hook Monitor OGM Outgoing MessageNumber of Messages Recording Time with the MSG2 MSG4 CardRecording Methods OGM Outgoing Messages Ohca Off-hook Call Announcement One-touch DialingOne-touch Dialing Button Operator FeaturesOperator Call Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Programming ExamplePaging Deny External Pager Priority Paralleled Telephone DescriptionsConnections APT + SLT Available TelephonesDPT + DPT + SLT Format Password SecurityPassword Description LengthPause Insertion PC Console/PC Phone For PC Phone OnlyFor PC Console Only USB LAN PC ProgrammingConnection Methods for On-site Programming Modem connected to SLT port*1 DescriptionMethod Off-site modem On-site modem Description Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Remote Programming Limitation212 Feature Manual Document Version SDN Direct Dial Making Calls with an SDN ButtonLED Indication SDN Button StatusExample of a Secretary Handling Calls for Multiple Bosses Call From 111-1111 Arrives at ExtCall Held by Ext is Answered by Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call From 222-2222 Arrives at ExtRing Tone Pattern Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Outgoing Line PreferenceDelayed Ringing Power Failure Restart Power Failure TransferKX-TDA600 KX-TDA100/KX-TDA200 Predialing Printing MessageStoring the Predialed Number in Personal Speed Dialing Privacy Release InterfacePRI Qsig Interface VoIP Network Type TIE Line Routing Flowchart Making a TIE Line Call from an ExtensionReceiving a Call through a TIE Line Making a TIE Line CallPBX Code Method Access with PBX Code CaseCO Line-to-TIE Access TIE Line and CO Line ConnectionIncoming CO Line Call Destination Assignment Telephone Company CO Line TIE Line Network FWD/Call Transfer/Intercept Routing to the TIE LineTIE-to-CO Line Access PBX Code Method Access with PBX Code Telephone Company CO Line Call through Other PBXs-by the ARS feature Example230 Feature Manual Document Version TRG Programming Example of PBX-2 TRGCase Extn ExtnCO Line-to-TIE-to-CO Line Access FWD/Call Transfer/Intercept Routing to the CO LineExample Telephone Company Explanation To Make a TIE Line CallArea code TIE Line Routing and Modification TableDial Modification TIE Line Routing and Modification Table of PBX-1Priority Location RemovedPBX-4 Extension Number Method Access without PBX Code Example To Receive a TIE Line CallPBX-1 has the PBX TIE Line Network Connection Example TIE Line Call by Own PBX Extension NumberDid Destination Trunk Group Number Private Network Features-Centralized Voice Mail Remote VPSLocal VPS Private network PBX Code Method Multiple VPSsPBX Code Method Transfer to MailboxExample Network Programming ProcedureQsig Port Setting Monitored PBX Routing Table AssignmentTransmit Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Private Network Features-PS Roaming by Network ICD Group Virtual PS3Private Network FEATURES-QSIG Standard Service TableCalling Line Identification Restriction Clir QsigCall Transfer CT-by Qsig Description & Reference Enhanced Service Table Private Network Features-QSIG-CF Call Forwarding PBX-1 PBX-2CLIP/CNIP Example COLP/CONP Example CNIP/CONP NameCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to TIE Line Routing and Modification Table Private Network Features-VoIP Voice over Internet ProtocolRequired Programming PBXAutomatic Rerouting of VoIP Calls to Public CO Lines IP-GW IP Gateway CircuitProgramming Example Destination Leading No IP Address PS Connection RegistrationConnection HandoverExample of Handover As an ExtensionPS Directory PS Feature Buttons PS Ring GroupProgramming Example PS Ring Group Example of PS Ring Groups 1Explanation PS Ring Group ICD Groups vs. PS Ring Groups PS Ring Group ICD GroupFor KX-TDA100/KX-TDA200/KX-TDA600 only Compatible PSsPT Programming System Programming Password LevelPersonal Programming Data Reset Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Quick Dialing Programming Example Quick DialingLocation No Quick Dialing No Desired Number Quick Setup ParameterPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Interrupt Redial Redial, Last NumberAutomatic Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Selection Ring Tone PatternsRing Tone Pattern Table TRG1 TRG2 Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall Timed Reminder Call Back LCS External SensorRoom Status Control Mode Room Status ControlLight Pattern Off Flashing Red Red on Status Example Use Checked-in Mode DSS buttonFeatures and Configurations-S Pattern a 80-column text without call charge information Smdr Format Type and ContentsSmdr Station Message Detail Recording Smdr Output PortPattern B 80-column text with call charge information Column textOutgoing Intercom Call Through 9, , #Incoming CO Line Call Check-in/Check-outProgrammable Items Smdr Format Host PBX Access Code Serial Interface RS-232C ParametersEmec Card KX-TDA6105 Connection of Peripherals Special Carrier Access Code If this PBX is installed behind an existing host PBXSpeed Dialing, Personal Speed Dialing, System Call Directory-Speed DialingTRS Override by System Speed Dialing System Speed Dialing Display by Auto DIAL/STORE ButtonSVM Simplified Voice Message Features for an extension user with a message boxFeature for a caller SVM2 CardMessage Recording Limit Recording Time with the ESVM2 ESVM4 CardFloating Extension No. and Destination Programming Example for Intercept Routing Extension NoDirect Recording Greeting Message for Each Time ModeSVM Remote Access from CO Line Message NotificationAccessing the Message Box of Another Extension Message Box for Incoming Call Distribution ICD GroupAccessing the Message Box of Another Extension Recording Greeting MessagesMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T 17.1.1 T1 Line Service Lcot Gcot DidOPX Tafas Trunk Answer From Any Station Floating Extension NumberPager Volume Tenant ServiceTime Service Tenant ConfigurationSystem Management Example of Tenant ConfigurationTenant-to-Tenant Call Block Call BlockingExternal Call Block Programming Example Internal Call Block Caller Called PartyTenant Programming Example External Call Block Timed Reminder Programmable TimeTime Service To use the voice message featureTime Service Switching Mode Visualization of Time Schedule for Tenant Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Time TableFeatures Using Time Service Visualization of Time Schedule for Other TenantsHoliday Mode Time Service ButtonPort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables Exception Code Tables TRS Override by System Speed DialingTRS Level TRS Settings for Each Level Level Not Programmable Table for Level Denied Code TablesAccess Code Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Upgrading the Software Data FileStoring Area Features and Configurations-V PIN*3 Verification Code EntryExample of Verification Codes and Their Programming COS*4Virtual PS Dials Voice Mail VM Group VM Group Type DescriptionVM Dtmf Group Assignment VM DPT Group AssignmentProgramming Example of Extension Port Programming Example of VM Dtmf Group Programming Example of VM DPT GroupVM Dtmf Feature Explanation Voice Mail DPT Digital IntegrationListening to a Recorded Message Direct Mailbox Access For DIL Calls DIL Programming ExampleDIL Destination VM Trunk For did Calls Status Notification to the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Paging by the VPSLive Call Screening LCS Two-way Recording into the VPSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Available Features for Follow on ID Voice Mail Dtmf IntegrationSystem Explanation Command Default VM Service FWD to a Mailbox of the VPS FWD to the VPS Sequence SelectionIntercept Routing to the VPS Sequence Selection None Default Example of a & bTransmitted Command AA Service Mode Performance of Pressing the Message ButtonListening to a Recorded Message Dtmf Status Signals and Conditions AA ServiceDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Walking COS Extension PINWalking Extension Wireless XDP Parallel Mode Whisper OhcaExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix Capacity of System Resources KX-TDA600 KX-TDA200KX-TDA50KX-TDA100/ KX-TDA200 KX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600ARS KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600KX-TDA100/ KX-TDA200 KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600128 Exclusive Features Table Isdn Integrated Services Digital Network FeaturesTones/Ring Tones Ring Tone Patterns Default KX-TDA600 Plmpr Software File Version KX-TDA100/KX-TDA200 Pmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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