Panasonic KX-TDA50 manual Dtmf Status Signals and Conditions, AA Service, Default Command

Page 343

19.1.5 Voice Mail DTMF Integration

[Example]

PBX

Pressing the

MESSAGE button

Extn. 102

Sent "#6" + "", "102".

Listening message command, mailbox number

Switching to VM command

VPS (In AA service mode)

Mailbox for

Extn. 102

4.AA Service

If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).

Assign the DTMF status signal to suit the VPS settings.

[DTMF Status Signals and Conditions]

Status

RBT (ringback tone)

BT (busy tone)

ROT (reorder tone)

DND (DND tone)

Answer

FWD VM RBT (FWD to Voice Mail ringback tone)

FWD VM BT (FWD to Voice Mail busy tone)

FWD EXT RBT (FWD to extension ringback tone)

Confirm (confirmation tone)

Disconnect

Condition

The PBX is ringing the corresponding extension.

The called extension is busy.

The dialed number is invalid.

The called extension has set DND. (→ 4.1.9 DND (Do Not Disturb))

The called extension has answered the call.

The called extension has set FWD to VPS and the PBX is calling another port of the VPS.

The called extension has set FWD to VPS and all ports of the VPS are busy.

The PBX is calling an extension other than the one dialed. FWD or Idle Extension Hunting (→ 9.1.9 Idle Extension Hunting) may be assigned by the called extension.

The PBX receives confirmation that the feature has been successfully set or canceled (e.g., Message Waiting) on the extension.

The caller has hung up.

Default Command

1

2

3

4

5

6

7

8

9

#9

5.21[3-8-1] VM(DTMF) Group—System Settings

→ VM DTMF Status Signal—Ringback Tone

→ VM DTMF Status Signal—Busy Tone

→ VM DTMF Status Signal—Reorder Tone

→ VM DTMF Status Signal—DND Tone

→ VM DTMF Status Signal—Answer

Document Version 2008-11

Feature Manual

343

Image 343

Contents Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Hospitality Features Voice Mail FeaturesParalleled Telephone Features Portable Station PS FeaturesList of Abbreviations VoIP Table of Contents 140 104126 13213.1 202 10.1 17611.1 184 12.1 19417.1 302 14.1 27415.1 278 16.1 28421.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Verification Code Entry Mode Option Forced DescriptionAccount Code Entry Account ButtonARS Automatic Route Selection Leading Number Exception Table Carrier Selection Procedure FlowchartProgramming Procedures ARS ModeProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Programming Example Carrier Table Command ExplanationAuthorization Code for a Tenant Authorization Code for Trunk GroupARS Data Import/Export When ARS Routing Takes PlaceItemized Billing Code Logging Outgoing Calls by SmdrAutomatic Callback Busy Camp-on Destination Automatic Extension ReleaseAutomatic Fax Transfer Available Automatic Fax Transfer DestinationsDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA100/KX-TDA200 BGM Background MusicBGM-External KX-TDA50→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification System Speed Dialing Table Modification FlowchartGeneral Programming Example System Speed Dialing TableCaller ID to SLT Port Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMusic on Hold SLT Hold ModeMode Default Hold Call Hold LimitationCall Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Incoming Call Log Memory InformationIncoming Call Log for Calls to a PS Display LockIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT Whisper Ohca Call Waiting Caller ID Visual Caller IDOFF OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortButton Assignment CO Line AccessDirect CO Line Access OperationGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference Call Duration ConferenceUnattended Conference Conf Conference ButtonType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionThird Party Call Control First Party Call ControlCapable telephone IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingDid No. *1 Method FlowchartProgramming Example did Table DidDIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Programming Example Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Outgoing Message OGMDisa Intercept Routing-Busy Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Security Mode Override by Verification Code EntryDisa Automatic Walking COS Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Walking COS Through DisaProgramming Example of System Speed Dialing Table Location CO Line Access + Telephone NumberDisa Delayed Answer Time DIL Destination Day LunchAutomatic Disa Activation Disa Mute TimeEnd of Call Detection CO-to-CO Line Call Duration LimitationCall Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Duration Doorphone CallCall Destination Ring DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Executive Busy Override Deny Emergency CallExecutive Busy Override Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 onlyRemote Extension Dial Lock Extension Dial LockTRS Level Features Extension Feature ClearIf dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Extension PIN Display Extension Port ConfigurationExtension PIN Lock Remote Extension PIN ClearEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Terminate Button FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/TerminateButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering Table available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionType All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension CO Line Call Duration FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to CO LineNo Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Button Hands-free OperationHeadset Operation PTs with the Monitor ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Log-in/Log-out Monitor Supervisory Feature Incoming Call QueueRemote Control MonitorCOS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method FWD/DND Extension ICD Group Features-Log-in/Log-outWrap-up Automatic Call Distribution ACDParameter Usage Light Pattern Red on Off Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Log-in/Log-out ButtonLog-in/Log-out Information on Smdr Automatic Log-outCellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowBusy on Busy Example of aAvailability Busy on Busy Programming Example of Queuing Time Table ICD Group Features-QueuingCommand Table Command OGM Wait Sequence c Overflow Disconnect NoneHurry-up Button Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Manual Queue RedirectionFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAvailable Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDestination Type Available Distribution Method for Public CO LinesDIL Did Available DestinationNo Destination Description Intercept RoutingType No Answer Irna Busy DNDType No Destination Description When the original destination isAvailable Intercept Destination is Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIntercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS Hardware Requirement An IP-EXT card KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Connection ExamplePort Mode Isdn Integrated Services Digital Network FeaturesBearer Mode ServiceL1 Active Mode and L2 Data Link Mode TEI Assignment ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override Explanation Error ExampleNumber Example Error Code Sub Code Description System Alarm ButtonFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log Quick Dialing Feature Storing Method Details Speed PersonalDialing SystemMessage Button CO Line Access by Memory DialingMessage Waiting Secret Dialing Example188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music Source Assignment Volume ControlMusic on Hold KX-TDA50Mute Features and Configurations-O OGM Outgoing Message Off-hook MonitorRecording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementFull One-touch Dialing Operator FeaturesOperator Call One-touch Dialing ButtonTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections Available Telephones APT + SLTDPT + DPT + SLT Length Password SecurityPassword Description FormatPause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only Modem connected to SLT port*1 Description PC ProgrammingConnection Methods for On-site Programming USB LANRemote Programming Limitation Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Method Off-site modem On-site modem Description212 Feature Manual Document Version SDN Button Status Making Calls with an SDN ButtonLED Indication SDN Direct DialCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 222-2222 Arrives at Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call Held by Ext is Answered by ExtOutgoing Line Preference Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Ring Tone PatternDelayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeTIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseFWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company TIE Line Routing and Modification Table To Make a TIE Line CallArea code ExplanationRemoved TIE Line Routing and Modification Table of PBX-1Priority Location Dial ModificationPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodRouting Table Assignment Programming ProcedureQsig Port Setting Monitored PBX Example NetworkExtension Status Information Functions Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection TransmitNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGQsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to PBX Private Network Features-VoIP Voice over Internet ProtocolRequired Programming TIE Line Routing and Modification TableIP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address Registration PS ConnectionAs an Extension HandoverExample of Handover ConnectionPS Directory PS Ring Group PS Feature ButtonsExample of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyAuthorized Programmer System Programming Password LevelPersonal Programming Data Reset PT ProgrammingPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Outgoing Call Log Display by Redial Button Redial, Last NumberAutomatic Redial Interrupt RedialRing Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table Timed Reminder Call Back LCS External Sensor Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall TRG1 TRG2Room Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Output Port Smdr Format Type and ContentsSmdr Station Message Detail Recording Pattern a 80-column text without call charge informationColumn text Pattern B 80-column text with call charge informationCheck-in/Check-out Through 9, , #Incoming CO Line Call Outgoing Intercom CallProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingSVM2 Card Features for an extension user with a message boxFeature for a caller SVM Simplified Voice MessageRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationMessage Notification Greeting Message for Each Time ModeSVM Remote Access from CO Line Direct RecordingMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionRecording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Floating Extension Number Tafas Trunk Answer From Any StationTenant Configuration Tenant ServiceTime Service Pager VolumeCall Blocking Example of Tenant ConfigurationTenant-to-Tenant Call Block System ManagementProgramming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Programmable Time Timed ReminderTo use the voice message feature Time ServiceTime Service Switching Mode Time Table Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Visualization of Time Schedule for TenantVisualization of Time Schedule for Other Tenants Features Using Time ServiceTime Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is not stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V COS*4 Verification Code EntryExample of Verification Codes and Their Programming PIN*3Virtual PS Dials VM Group Type Description Voice Mail VM GroupVM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPSTwo-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection Example of a & b None DefaultPerformance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARSKX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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