Panasonic KX-TDA50 manual ICD Group Features-VIP Call, Other Features while in Monitor Mode

Page 157

9.1.8 ICD Group Features—VIP Call

•If a call to an incoming call distribution group is overflowed:

If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution group automatically.

If the display is monitoring another incoming call distribution group, it will not change.

•Other Features while in Monitor Mode

The supervisor can use other features on the extension (making calls, pressing the MESSAGE button, etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue monitor display.

PC Programming Manual References

4.8 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor

5.12[3-5-1] Incoming Call Distribution Group—GroupSettings—Miscellaneous— Supervisor Extension Number

Operating Manual References

1.3.41ICD Group Features—Supervisory

9.1.8ICD Group Features—VIP Call

Description

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.

Document Version 2008-11

Feature Manual

157

Image 157

Contents Feature Manual Introduction PC Programming AbbreviationsPT Programming Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features Paralleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 126 104132 14011.1 184 10.1 17612.1 194 13.1 20215.1 278 14.1 27416.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Type Message No System message Personal Message Example Absent MessageDescription Account Code Entry Mode Option Forced DescriptionAccount Button Verification Code EntryARS Automatic Route Selection Programming Procedures Carrier Selection Procedure FlowchartARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableARS Routing Plan No Time Table *1 Carrier *2 Priority ARS Leading Number TableCarrier Table Authorization Code for a Tenant Command ExplanationAuthorization Code for Trunk Group Programming Example Carrier TableItemized Billing Code When ARS Routing Takes PlaceLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Fax Transfer Automatic Extension ReleaseAvailable Automatic Fax Transfer Destinations DestinationDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM-External BGM Background MusicKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Programming Example Caller ID Modification Feature Incoming Call Log DescriptionAutomatic Caller ID Number Modification System Speed Dialing Table Modification FlowchartGeneral Programming Example System Speed Dialing TableCaller ID to SLT Port Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMode Default Hold SLT Hold ModeCall Hold Limitation Music on HoldCall Log, Incoming Mode HoldHold To be Retrieved from Another Extension*1 Light pattern Call Log ButtonStatus of the corresponding call log Incoming Call Log for Calls to a PS InformationDisplay Lock Incoming Call Log MemoryIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Call Pickup Deny Call PickupDirected Call Pickup Group Call Pickup Call SplittingExample Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT OFF Call Waiting Caller ID Visual Caller IDOhca Whisper OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortDirect CO Line Access CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference ConferenceConf Conference Button Unattended Conference Call DurationType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionThird Party Call Control First Party Call ControlCapable telephone IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Data Line Security Dial Mode SelectionPulse to Tone Conversion Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingProgramming Example did Table Method FlowchartDid Did No. *1DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Disa Intercept Routing-No Dial Disa Built-in Automated Attendant Number Disa AA ServiceOutgoing Message OGM Programming ExampleSecurity Mode All Security CO Line Security No Security Disa Security Mode and Available FeaturesSecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-No Answer Disa Intercept Routing-DNDWalking COS Through Disa Disa Automatic Walking COSDisa Delayed Answer Time CO Line Access + Telephone NumberDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationEnd of Call Detection Disa Mute TimeCO-to-CO Line Call Duration Limitation Automatic Disa ActivationCall Deny Disa Reorder Tone DurationVerification Code PIN Lock/Extension PIN Lock PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Destination Doorphone CallRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E Flash/Recall Time EFA External Feature AccessEFA Button Executive Busy Override Emergency CallClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyRemote Extension Dial Lock Extension Dial LockTRS Level Features Extension Feature ClearIf dial tone 2 is heard after Extension Feature Clear After Setting Paired SLT will ring Off ClearedExtension PIN Personal Identification Number Extension PIN Lock Extension Port ConfigurationRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Disconnect Time Only for Flash/Recall Mode FLASH/RECALL Button ModeFlash/Recall/Terminate Terminate ButtonButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard KX-TDA50 KX-TDA600 Feature Default Pattern With WithoutKX-TDA200 112 Feature Manual Document Version Document Version Feature Manual 113 Default Or 2*1 FeatureFixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionType All Calls Busy No Answer Busy/No Answer Circumstance FWD Call ForwardingFollow Me Extension FWD from Incoming Call Distribution Group Group FWD FWD for CO Line Calls/Intercom CallsFWD to CO Line CO Line Call DurationNo Answer and Busy/No Answer All Calls and BusyFollow Me FWD/DND Button Types 7 FWD/DND Button, Group FWD ButtonGroup FWD Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Trunk Group Call Pickup GroupExtension User Group Idle Extension Hunting Group Paging GroupIncoming Call Distribution Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Operation Hands-free OperationPTs with the Monitor Button Headset ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Remote Control Supervisory Feature Incoming Call QueueMonitor Log-in/Log-out MonitorCOS for Incoming Call Distribution Groups ICD Group Features-Group Call DistributionDistribution Method Delayed Ringing ICD Group Button for Group Call Waiting How the Group Call Waiting Feature ActivatesNo Reply Redirection UCD or Priority Hunting Method Wrap-up ICD Group Features-Log-in/Log-outAutomatic Call Distribution ACD FWD/DND ExtensionLog-in/Log-out and Wrap-up Status Example Wrap-up TimerLog-in/Log-out Button Parameter Usage Light Pattern Red on OffLog-in/Log-out Information on Smdr Automatic Log-outCellular Phone XDP Parallel ICD Group Features-Outside DestinationsCellular Company Telephone Company KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowBusy on Busy Example of aAvailability Busy on Busy Command Table ICD Group Features-QueuingCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableQueuing TimeTable No Sequence *1 Explanation for Queuing Time TableManual Queue Redirection Hurry-up ButtonFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAvailable Paired DSS Console Available Extension as a Supervisor ExtensionAccumulation Value Clear Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting Idle Extension Hunting applies to Type Circular Hunting Terminated Hunting DescriptionIf all the searched extensions are busy Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDIL Did Available Distribution Method for Public CO LinesAvailable Destination Destination TypeType No Answer Irna Busy Intercept RoutingDND No Destination DescriptionType No Destination Description When the original destination isAvailable Intercept Destination is Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIntercept Routing-No Destination on/off Intercept Routing-No DestinationIf an operator is not assigned Intercom Call Programming Example Internal Call Block Internal Call BlockCOS COS IP-PT IP Proprietary Telephone KX-NT307PSLP1528 Bluetooth ModuleConnection Example Hardware Requirement An IP-EXT cardPort Mode Isdn Integrated Services Digital Network FeaturesL1 Active Mode and L2 Data Link Mode ServiceTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Digital proprietary telephone DPT LED IndicationAnalog proprietary telephone APT DSS Flashing Light Patterns Line Preference-IncomingType No Line Description Prime Line Line Preference-OutgoingICM/PDN Method Prime Line Description Local Alarm InformationLine Preference Override Number Example Error Code Sub Code Description Error ExampleSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Last Number Redial Features Storing Method Details One-touch DialingOutgoing Call Log Dialing Feature Storing Method Details Speed PersonalSystem Quick DialingMessage Waiting CO Line Access by Memory DialingSecret Dialing Example Message Button188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music on Hold Volume ControlKX-TDA50 Music Source AssignmentMute Features and Configurations-O OGM Outgoing Message Off-hook MonitorRecording Time with the MSG2 MSG4 Card Number of MessagesRecording Methods OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementOperator Call Operator FeaturesOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Programming Example PagingPaging Deny External Pager Priority Descriptions Paralleled TelephoneConnections Available Telephones APT + SLTDPT + DPT + SLT Password Description Password SecurityFormat LengthPause Insertion For PC Phone Only PC Console/PC PhoneFor PC Console Only Connection Methods for On-site Programming PC ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionConnection Methods for Remote Programming Programmer Code and Password for System ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version LED Indication Making Calls with an SDN ButtonSDN Direct Dial SDN Button StatusCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 111-1111 is On Hold by Ext Call From 111-1111 is Answered by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Transferred by Ext to Extension Call From 333-3333 is Answered by ExtRing Tone Pattern Outgoing Line PreferenceDelayed Ringing Power Failure Transfer Power Failure RestartKX-TDA600 KX-TDA100/KX-TDA200 Printing Message PredialingStoring the Predialed Number in Personal Speed Dialing Interface Privacy ReleasePRI Qsig Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeTIE Line and CO Line Connection CO Line-to-TIE AccessIncoming CO Line Call Destination Assignment FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseFWD/Call Transfer/Intercept Routing to the CO Line CO Line-to-TIE-to-CO Line AccessExample Telephone Company Area code To Make a TIE Line CallExplanation TIE Line Routing and Modification TablePriority Location TIE Line Routing and Modification Table of PBX-1Dial Modification RemovedPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Remote VPS Private Network Features-Centralized Voice MailLocal VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodQsig Port Setting Monitored PBX Programming ProcedureExample Network Routing Table AssignmentISDN-QSIG PBX Direct Connection Example Isdn Network Port SettingTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGQsig Calling Line Identification Restriction ClirCall Transfer CT-by Qsig Description & Reference Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example CNIP/CONP Name COLP/CONP ExampleCalling/Connected Line Identification Restriction CLIR/COLR Private Network Features-QSIG-CT Call Transfer Call to Transferred to Required Programming Private Network Features-VoIP Voice over Internet ProtocolTIE Line Routing and Modification Table PBXIP-GW IP Gateway Circuit Automatic Rerouting of VoIP Calls to Public CO LinesProgramming Example Destination Leading No IP Address Registration PS ConnectionExample of Handover HandoverConnection As an ExtensionPS Directory PS Ring Group PS Feature ButtonsExample of PS Ring Groups 1 Programming Example PS Ring GroupExplanation PS Ring Group PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyPersonal Programming Data Reset System Programming Password LevelPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Programming Example Quick Dialing Quick DialingLocation No Quick Dialing No Desired Number Parameter Quick SetupPattern 2 without 276 Feature Manual Document Version Features and Configurations-R Automatic Redial Redial, Last NumberInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Patterns Ring Tone Pattern SelectionRing Tone Pattern Table Intercom CO Line Call/Hold Doorphone Call Recall Programming Example of Ring Tone Pattern TableTRG1 TRG2 Timed Reminder Call Back LCS External SensorRoom Status Control Room Status Control ModeLight Pattern Off Flashing Red Red on Status DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Station Message Detail Recording Smdr Format Type and ContentsPattern a 80-column text without call charge information Smdr Output PortColumn text Pattern B 80-column text with call charge informationIncoming CO Line Call Through 9, , #Outgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals If this PBX is installed behind an existing host PBX Special Carrier Access CodeSpeed Dialing, Personal Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingFeature for a caller Features for an extension user with a message boxSVM Simplified Voice Message SVM2 CardRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationSVM Remote Access from CO Line Greeting Message for Each Time ModeDirect Recording Message NotificationMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionRecording Greeting Messages Accessing the Message Box of Another ExtensionMoving From SVM to Disa SVM Simplified Voice Message Personal Programming Features and Configurations-T Lcot Gcot Did 17.1.1 T1 Line ServiceOPX Floating Extension Number Tafas Trunk Answer From Any StationTime Service Tenant ServicePager Volume Tenant ConfigurationTenant-to-Tenant Call Block Example of Tenant ConfigurationSystem Management Call BlockingProgramming Example Internal Call Block Caller Called Party External Call BlockTenant Programming Example External Call Block Programmable Time Timed ReminderTo use the voice message feature Time ServiceTime Service Switching Mode Programming Example Time Table Time Mode Switching Automatic Manual DescriptionVisualization of Time Schedule for Tenant Time TableVisualization of Time Schedule for Other Tenants Features Using Time ServiceTime Service Button Holiday ModePort No Tenant Time DIL Destination Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Override by System Speed Dialing Exception Code TablesTRS Level TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Data File Upgrading the SoftwareStoring Area Features and Configurations-V Example of Verification Codes and Their Programming Verification Code EntryPIN*3 COS*4Virtual PS Dials VM Group Type Description Voice Mail VM GroupVM DPT Group Assignment VM Dtmf Group AssignmentProgramming Example of Extension Port Programming Example of VM DPT Group Programming Example of VM Dtmf GroupVM Dtmf Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access DIL Programming Example For DIL CallsDIL Destination VM Trunk For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPSTwo-way Recording into the VPS Live Call Screening LCSTransferring to a Mailbox of the VPS 338 Feature Manual Document Version Voice Mail Dtmf Integration Available Features for Follow on IDSystem Explanation FWD to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSIntercept Routing to the VPS Sequence Selection Example of a & b None DefaultPerformance of Pressing the Message Button Transmitted Command AA Service ModeListening to a Recorded Message AA Service Dtmf Status Signals and ConditionsDefault Command Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARSKX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 KX-TDA100/ KX-TDA200128 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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