Panasonic KX-TDA50 manual IP-PT Call Control, Ip-Pt

Page 65

3.1.21 CTI (Computer Telephony Integration)

IP-PT

•CTI application software must be installed on the connected PC. In addition, some features may require a KX-TDA6920, KX-TDA0920, or KX-TDA5920 SD Memory Card for Software Upgrade to Enhanced Version.

•When using an IP-GW4 card, the firmware (not LPR software) of the card must be version 1.400 or later.

•Application Programming Interface (API)/Protocol Software used for CTI must support the following protocol(s):

Type

First Party Call Control

Third Party Call Control

API/Protocol

•TAPI 2.1

•ECMA CSTA Phase 3

•TAPI 2.1

•Operating system requirements for PCs or CTI Servers vary by the CTI software being used. Refer to your CTI software documentation for more information.

•Third Party Call Control cannot be performed when two or more CTI servers are connected to the PBX.

[IP-PT Call Control]

•A PC connected directly to an IP-PT cannot be used for First Party Call Control.

•IP-PTs do not support the use of PC Phone or PC Console software on a connected PC.

Installation Manual References

KX-TDA50

2.3.3 IP-GW4 Card (KX-TDA5480)

2.6.4First Party Call Control CTI Connection

2.10.1Connection of Peripherals

KX-TDA100/KX-TDA200

2.3.1 MPR Card

2.6.6 CTI-LINK Card (KX-TDA0410)

2.7.4First Party Call Control CTI Connection

2.10.1Connection of Peripherals

KX-TDA600

2.3.1 EMPR Card

2.8.7 CTI-LINK Card (KX-TDA0410)

2.9.4First Party Call Control CTI Connection

2.13.1Connection of Peripherals

PC Programming Manual References

3.30[1-1]Slot—Card Property - CTILINK (KX-TDA100/KX-TDA200/KX-TDA600 only)

4.8[2-6-1] Numbering Plan—Main—Features— Dial Information (CTI)

4.17[2-9] System Options—Option 6 (CTI)

Document Version 2008-11

Feature Manual

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Contents Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Paralleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality FeaturesList of Abbreviations VoIP Table of Contents 126 104132 14011.1 184 10.1 17612.1 194 13.1 20215.1 278 14.1 27416.1 284 17.1 30221.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Account Code Entry Mode Option Forced DescriptionAccount Button Verification Code EntryARS Automatic Route Selection Programming Procedures Carrier Selection Procedure FlowchartARS Mode Leading Number Exception TableProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableCarrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Authorization Code for a Tenant Command ExplanationAuthorization Code for Trunk Group Programming Example Carrier TableItemized Billing Code When ARS Routing Takes PlaceLogging Outgoing Calls by Smdr ARS Data Import/ExportAutomatic Callback Busy Camp-on Automatic Fax Transfer Automatic Extension ReleaseAvailable Automatic Fax Transfer Destinations DestinationDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B BGM-External BGM Background MusicKX-TDA50 KX-TDA100/KX-TDA200→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification System Speed Dialing Table Modification FlowchartCaller ID to SLT Port Programming Example System Speed Dialing TableGeneral Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMode Default Hold SLT Hold ModeCall Hold Limitation Music on HoldHold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Incoming Call Log for Calls to a PS InformationDisplay Lock Incoming Call Log MemoryIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT OFF Call Waiting Caller ID Visual Caller IDOhca Whisper OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortDirect CO Line Access CO Line AccessOperation Button AssignmentGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference ConferenceConf Conference Button Unattended Conference Call DurationType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionCapable telephone First Party Call ControlThird Party Call Control IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingProgramming Example did Table Method FlowchartDid Did No. *1DIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Disa Intercept Routing-No Dial Disa Built-in Automated Attendant Number Disa AA ServiceOutgoing Message OGM Programming ExampleSecurity Mode All Security CO Line Security No Security Disa Security Mode and Available FeaturesSecurity Mode Override by Verification Code Entry Disa Intercept Routing-BusyDisa Intercept Routing-No Answer Disa Intercept Routing-DNDWalking COS Through Disa Disa Automatic Walking COSDisa Delayed Answer Time CO Line Access + Telephone NumberDIL Destination Day Lunch Programming Example of System Speed Dialing Table LocationEnd of Call Detection Disa Mute TimeCO-to-CO Line Call Duration Limitation Automatic Disa ActivationVerification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Destination Doorphone CallRing Duration Call DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Executive Busy Override Emergency CallClip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 only Executive Busy Override DenyTRS Level Extension Dial LockRemote Extension Dial Lock Features Extension Feature ClearExtension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Extension PIN Lock Extension Port ConfigurationRemote Extension PIN Clear Extension PIN DisplayEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Disconnect Time Only for Flash/Recall Mode FLASH/RECALL Button ModeFlash/Recall/Terminate Terminate ButtonButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Default Or 2*1 FeatureFixed Numbering Table available while dialing or talking Fixed Numbering available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionFollow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension FWD from Incoming Call Distribution Group Group FWD FWD for CO Line Calls/Intercom CallsFWD to CO Line CO Line Call DurationFollow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Operation Hands-free OperationPTs with the Monitor Button Headset ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Remote Control Supervisory Feature Incoming Call QueueMonitor Log-in/Log-out MonitorDistribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting Wrap-up ICD Group Features-Log-in/Log-outAutomatic Call Distribution ACD FWD/DND ExtensionLog-in/Log-out and Wrap-up Status Example Wrap-up TimerLog-in/Log-out Button Parameter Usage Light Pattern Red on OffLog-in/Log-out Information on Smdr Automatic Log-outCellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowAvailability Busy on Busy Example of aBusy on Busy Command Table ICD Group Features-QueuingCommand OGM Wait Sequence c Overflow Disconnect None Programming Example of Queuing Time TableQueuing TimeTable No Sequence *1 Explanation for Queuing Time TableManual Queue Redirection Hurry-up ButtonFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAccumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDIL Did Available Distribution Method for Public CO LinesAvailable Destination Destination TypeType No Answer Irna Busy Intercept RoutingDND No Destination DescriptionAvailable Intercept Destination is When the original destination isType No Destination Description Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIf an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS IP-PT IP Proprietary Telephone KX-NT307PSLP1528 Bluetooth ModuleConnection Example Hardware Requirement An IP-EXT cardPort Mode Isdn Integrated Services Digital Network FeaturesL1 Active Mode and L2 Data Link Mode ServiceTEI Assignment Mode Bearer ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description Number Example Error Code Sub Code Description Error ExampleSystem Alarm Button ExplanationFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial Dialing Feature Storing Method Details Speed PersonalSystem Quick DialingMessage Waiting CO Line Access by Memory DialingSecret Dialing Example Message Button188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music on Hold Volume ControlKX-TDA50 Music Source AssignmentMute Features and Configurations-O OGM Outgoing Message Off-hook MonitorRecording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementOperator Call Operator FeaturesOne-touch Dialing Button Full One-touch DialingTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions Available Telephones APT + SLTDPT + DPT + SLT Password Description Password SecurityFormat LengthPause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only Connection Methods for On-site Programming PC ProgrammingUSB LAN Modem connected to SLT port*1 DescriptionConnection Methods for Remote Programming Programmer Code and Password for System ProgrammingMethod Off-site modem On-site modem Description Remote Programming Limitation212 Feature Manual Document Version LED Indication Making Calls with an SDN ButtonSDN Direct Dial SDN Button StatusCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 111-1111 is On Hold by Ext Call From 111-1111 is Answered by ExtCall Held by Ext is Answered by Ext Call From 222-2222 Arrives at ExtCall From 333-3333 is Transferred by Ext to Extension Call From 333-3333 is Answered by ExtRing Tone Pattern Outgoing Line PreferenceDelayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeIncoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseExample Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line Area code To Make a TIE Line CallExplanation TIE Line Routing and Modification TablePriority Location TIE Line Routing and Modification Table of PBX-1Dial Modification RemovedPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodQsig Port Setting Monitored PBX Programming ProcedureExample Network Routing Table AssignmentISDN-QSIG PBX Direct Connection Example Isdn Network Port SettingTransmit Extension Status Information FunctionsNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGCall Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to Required Programming Private Network Features-VoIP Voice over Internet ProtocolTIE Line Routing and Modification Table PBXProgramming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit Registration PS ConnectionExample of Handover HandoverConnection As an ExtensionPS Directory PS Ring Group PS Feature ButtonsExplanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyPersonal Programming Data Reset System Programming Password LevelPT Programming Authorized ProgrammerPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Automatic Redial Redial, Last NumberInterrupt Redial Outgoing Call Log Display by Redial ButtonRing Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns Intercom CO Line Call/Hold Doorphone Call Recall Programming Example of Ring Tone Pattern TableTRG1 TRG2 Timed Reminder Call Back LCS External SensorLight Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Station Message Detail Recording Smdr Format Type and ContentsPattern a 80-column text without call charge information Smdr Output PortColumn text Pattern B 80-column text with call charge informationIncoming CO Line Call Through 9, , #Outgoing Intercom Call Check-in/Check-outProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingFeature for a caller Features for an extension user with a message boxSVM Simplified Voice Message SVM2 CardRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationSVM Remote Access from CO Line Greeting Message for Each Time ModeDirect Recording Message NotificationMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionMoving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Floating Extension Number Tafas Trunk Answer From Any StationTime Service Tenant ServicePager Volume Tenant ConfigurationTenant-to-Tenant Call Block Example of Tenant ConfigurationSystem Management Call BlockingTenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Programmable Time Timed ReminderTime Service Switching Mode Time ServiceTo use the voice message feature Programming Example Time Table Time Mode Switching Automatic Manual DescriptionVisualization of Time Schedule for Tenant Time TableVisualization of Time Schedule for Other Tenants Features Using Time ServicePort No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code Access Code is not stored in the PBX320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V Example of Verification Codes and Their Programming Verification Code EntryPIN*3 COS*4Virtual PS Dials VM Group Type Description Voice Mail VM GroupProgramming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Did Number Notification to the VPS Caller’s Identification Notification to the VPSStatus Notification to the VPS Paging by the VPSTransferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection Example of a & b None DefaultListening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARS128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright
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