6.1.6 FWD (Call Forwarding)
Destination
Extension of Another PBX (via TIE Line, Access with PBX Code)
Extension of Another PBX (via TIE Line, Access without PBX Code)
Availability
ü
ü
Condition for Original Extension/ Incoming Call Distribution Group
Only available when FWD to CO line is allowed through COS programming.
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*1 | If an extension user is not permitted by COS to call a certain extension (→ 9.1.14 Internal Call Block), the FWD feature will not |
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| function if that extension is set as the forwarding destination. |
Conditions
[General]
•FWD for CO Line Calls/Intercom Calls
The extension user can set the FWD feature for CO line calls, for intercom calls, or for both.
•FWD from Incoming Call Distribution Group (Group FWD)
COS programming determines the incoming call distribution groups that can use this feature.
•FWD to CO Line
COS programming determines the extensions or incoming call distribution groups that can forward calls externally.
The original extension’s Toll Restriction and ARS still apply to the forwarded call.
•CO Line Call Duration
The duration of a CO line call can be restricted by a system timer. CO line call duration is assigned separately for calls between an extension user and an outside party, and calls between two outside parties. If the timer expires, the line will be disconnected. (→ 3.1.15 CO Line Call Limitation)
•Multiple FWD
Calls can be forwarded up to four times. The following forwarding features are counted as Multiple FWD:
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–Idle Extension
–Intercept
–Incoming Call Distribution
Incoming |
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call | 1 | 2 | 3 | 4 |
| 5 |
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A | B |
| C | D | E | F |
Original
destination
In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the following cases:
–If a destination extension rings, and then the call is redirected to the forward destination by the FWD
–If a destination extension rings, and then the call is redirected to the intercept destination by the Intercept
–If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the overflow destination by the Queuing Time Table. (→ 9.1.6 ICD Group
Document Version | Feature Manual |
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