Panasonic KX-TDA50 manual ICD Group Features-Group Call Distribution, Distribution Method

Page 143

9.1.2 ICD Group Features—Group Call Distribution

The FWD feature can be assigned on an incoming call distribution group basis.

•COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX checks the COS of the calling extension against the COS of the incoming call distribution group (→ 9.1.14 Internal Call Block).

PC Programming Manual References

4.11[2-7-1] Class of Service—COS Settings →CO & SMDR— Call Forward to CO →Programming & Manager— Group Forward Set

5.12[3-5-1] Incoming Call Distribution Group—Group Settings →Main

→Overflow Queuing Busy →Overflow No Answer →Miscellaneous

5.15[3-5-3] Incoming Call Distribution Group—Miscellaneous—Options—ICD Group Key Mode

5.13[3-5-1] Incoming Call Distribution Group—GroupSettings—Member List

PT Programming Manual References

[620]Incoming Call Distribution Group Member

[621]Incoming Call Distribution Group Delayed Ringing

[622]Incoming Call Distribution Group Floating Extension Number

[623]Incoming Call Distribution Group Name

[624]Incoming Call Distribution Group Distribution Method

[625]Destination for Overflow Time Expiration

[626]Overflow Time

[627]Destination When All Busy

[628]Queuing Call Capacity

[629]Queuing Hurry-up Level

[630]Queuing Time Table

[631]Sequences in Queuing Time Table

[632]Maximum Number of Agents

Feature Manual References

6.1.3 Flexible Buttons

6.1.6 FWD (Call Forwarding)

21.1Capacity of System Resources

9.1.2ICD Group Features—Group Call Distribution

Description

Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (→ 9.1.6 ICD Group Features—Queuing).

1.Distribution Method

Document Version 2008-11

Feature Manual

143

Image 143

Contents Feature Manual Introduction PT Programming AbbreviationsPC Programming Computer Telephony Integration CTI Features Networking FeaturesBuilt-in Small Call Center Features Hospitality Features Voice Mail FeaturesParalleled Telephone Features Portable Station PS FeaturesList of Abbreviations VoIP Table of Contents 140 104126 13213.1 202 10.1 17611.1 184 12.1 19417.1 302 14.1 27415.1 278 16.1 28421.4 Revision History 363 Features and Configurations-A Description Absent MessageType Message No System message Personal Message Example Verification Code Entry Mode Option Forced DescriptionAccount Code Entry Account ButtonARS Automatic Route Selection Leading Number Exception Table Carrier Selection Procedure FlowchartProgramming Procedures ARS ModeProgramming Example ARS Leading Number Table Programming Example ARS Leading Number Exception TableCarrier Table ARS Leading Number TableARS Routing Plan No Time Table *1 Carrier *2 Priority Programming Example Carrier Table Command ExplanationAuthorization Code for a Tenant Authorization Code for Trunk GroupARS Data Import/Export When ARS Routing Takes PlaceItemized Billing Code Logging Outgoing Calls by SmdrAutomatic Callback Busy Camp-on Destination Automatic Extension ReleaseAutomatic Fax Transfer Available Automatic Fax Transfer DestinationsDaylight Saving Time Setting Automatic Time AdjustmentIsdn Integrated Services Digital Network Features Automatic Time Adjustment Features and Configurations-B KX-TDA100/KX-TDA200 BGM Background MusicBGM-External KX-TDA50→ MOH-MOH Music On Hold KX-TDA50 only 5-2 External Pager BGM Background Music Features and Configurations-C Caller ID Automatic Caller ID Number Modification Feature Incoming Call Log DescriptionProgramming Example Caller ID Modification System Speed Dialing Table Modification FlowchartCaller ID to SLT Port Programming Example System Speed Dialing TableGeneral Call Hold Feature Regular Hold Exclusive Call Hold DescriptionMusic on Hold SLT Hold ModeMode Default Hold Call Hold LimitationHold To be Retrieved from Another Extension*1 Mode HoldCall Log, Incoming Status of the corresponding call log Call Log ButtonLight pattern Incoming Call Log Memory InformationIncoming Call Log for Calls to a PS Display LockIncoming Call Log for Calls to an ICD Group Call MonitorCOS Class of Service Call Park Directed Call Pickup Call PickupCall Pickup Deny Example Call SplittingGroup Call Pickup Transfer Recall for Call Transfer without Announcement Call TransferAvailable destination Destination Automatic Transfer by SDN Button or DSS Button One-touch TransferDPT IP-PT Whisper Ohca Call Waiting Caller ID Visual Caller IDOFF OhcaCall Waiting Tone Hardware Requirement CLI Calling Line Identification DistributionIf Automatic Caller ID Modification is used Incoming Call FeaturesClip Calling Line Identification Presentation Clir Button and Colr Button COLP/CLIR/COLR Assignment for Each PortButton Assignment CO Line AccessDirect CO Line Access OperationGroup Hunting Order for Idle Line Access CO Line Call Limitation Unattended Conference Call Duration ConferenceUnattended Conference Conf Conference ButtonType Tone Description Confirmation ToneConfirmation Tone Patterns Consultation HoldWalking COS COS Class of ServiceCTI Computer Telephony Integration CPC Calling Party Control Signal DetectionCapable telephone First Party Call ControlThird Party Call Control IP-PT IP-PT Call ControlCTI Computer Telephony Integration Features and Configurations-D Pulse to Tone Conversion Dial Mode SelectionData Line Security Type Tone 1A/1B Tone 2A/2B Tone 3A/3B Description Dial ToneDial Tone Transfer Toll Restriction Button Did Direct Inward DialingDid No. *1 Method FlowchartProgramming Example did Table DidDIL Direct In Line Port No CLI Distribution DIL Destination*1 Programming Example DIL TableDisa Direct Inward System Access After Answering expires FlowchartFrom previous Programming Example Disa Built-in Automated Attendant Number Disa AA ServiceDisa Intercept Routing-No Dial Outgoing Message OGMDisa Intercept Routing-Busy Disa Security Mode and Available FeaturesSecurity Mode All Security CO Line Security No Security Security Mode Override by Verification Code EntryDisa Automatic Walking COS Disa Intercept Routing-DNDDisa Intercept Routing-No Answer Walking COS Through DisaProgramming Example of System Speed Dialing Table Location CO Line Access + Telephone NumberDisa Delayed Answer Time DIL Destination Day LunchAutomatic Disa Activation Disa Mute TimeEnd of Call Detection CO-to-CO Line Call Duration LimitationVerification Code PIN Lock/Extension PIN Lock Disa Reorder Tone DurationCall Deny PC Programming Manual References Display Information DND Do Not Disturb Door Open Duration Door OpenCall Duration Doorphone CallCall Destination Ring DurationDoorphone Call Destination Doorphone Number Reference Doorphone Call Features and Configurations-E EFA Button EFA External Feature AccessFlash/Recall Time Executive Busy Override Deny Emergency CallExecutive Busy Override Clip Number Notification KX-TDA100/KX-TDA200/KX-TDA600 onlyTRS Level Extension Dial LockRemote Extension Dial Lock Features Extension Feature ClearExtension PIN Personal Identification Number After Setting Paired SLT will ring Off ClearedIf dial tone 2 is heard after Extension Feature Clear Extension PIN Display Extension Port ConfigurationExtension PIN Lock Remote Extension PIN ClearEXtra Device Port XDP External Relay Available Destinations External SensorDocument Version Feature Manual 101 102 Feature Manual Document Version Features and Configurations-F PT and Add-on Key Module Fixed ButtonsDSS Console Terminate Button FLASH/RECALL Button ModeDisconnect Time Only for Flash/Recall Mode Flash/Recall/TerminateButton Usage Flexible Buttons108 Feature Manual Document Version CTI Flexible Numbering/Fixed NumberingFlexible Numbering available while a dial tone is heard KX-TDA200 Feature Default Pattern With WithoutKX-TDA50 KX-TDA600 112 Feature Manual Document Version Document Version Feature Manual 113 Fixed Numbering available while dialing or talking FeatureDefault Or 2*1 Fixed Numbering Table available while dialing or talkingFixed Numbering Feature number + Additional number ParameterOGM Floating ExtensionFollow Me FWD Call ForwardingType All Calls Busy No Answer Busy/No Answer Circumstance Extension CO Line Call Duration FWD for CO Line Calls/Intercom CallsFWD from Incoming Call Distribution Group Group FWD FWD to CO LineFollow Me All Calls and BusyNo Answer and Busy/No Answer Group FWD Button Types 7 FWD/DND Button, Group FWD ButtonFWD/DND Button Types FWD/DND Setting by Fixed FWD/DND button Fixed Buttons Flexible Buttons 124 Feature Manual Document Version Features and Configurations-G Extension User Group Call Pickup GroupTrunk Group Incoming Call Distribution Group Paging GroupIdle Extension Hunting Group Type VM DPT Group VM Dtmf Group Description VM Group25 3-9 PS Ring Group-Member List 130 Feature Manual Document Version Features and Configurations-H Hands-free Answerback Headset Button Hands-free OperationHeadset Operation PTs with the Monitor ButtonHospitality Features Smdr ARSCompatible Telephone Hot LineHot Line Waiting Time 138 Feature Manual Document Version Features and Configurations-I ICD Group Features Supervisor Log-in/Log-out Monitor Supervisory Feature Incoming Call QueueRemote Control MonitorDistribution Method ICD Group Features-Group Call DistributionCOS for Incoming Call Distribution Groups Delayed Ringing No Reply Redirection UCD or Priority Hunting Method How the Group Call Waiting Feature ActivatesICD Group Button for Group Call Waiting FWD/DND Extension ICD Group Features-Log-in/Log-outWrap-up Automatic Call Distribution ACDParameter Usage Light Pattern Red on Off Wrap-up TimerLog-in/Log-out and Wrap-up Status Example Log-in/Log-out ButtonLog-in/Log-out Information on Smdr Automatic Log-outCellular Company Telephone Company ICD Group Features-Outside DestinationsCellular Phone XDP Parallel KX-TDA100/KX-TDA200/KX-TDA600 Available Destination ICD Group Features-OverflowAvailability Busy on Busy Example of aBusy on Busy Programming Example of Queuing Time Table ICD Group Features-QueuingCommand Table Command OGM Wait Sequence c Overflow Disconnect NoneHurry-up Button Explanation for Queuing Time TableQueuing TimeTable No Sequence *1 Manual Queue RedirectionFeature Incoming Call Queue Monitor Description ICD Group Features-SupervisoryAccumulation Value Clear Available Extension as a Supervisor ExtensionAvailable Paired DSS Console Other Features while in Monitor Mode ICD Group Features-VIP CallIdle Extension Hunting If all the searched extensions are busy Type Circular Hunting Terminated Hunting DescriptionIdle Extension Hunting applies to Networking Type Used by Each CO Line Availability FWD/DND ModePublic Networking TypeDestination Type Available Distribution Method for Public CO LinesDIL Did Available DestinationNo Destination Description Intercept RoutingType No Answer Irna Busy DNDAvailable Intercept Destination is When the original destination isType No Destination Description Intercept Destination Available Intercept DestinationKX-TDA50/KX-TDA100/KX-TDA200 only Irna TimerIf an operator is not assigned Intercept Routing-No DestinationIntercept Routing-No Destination on/off Intercom Call COS Internal Call BlockProgramming Example Internal Call Block COS Hardware Requirement An IP-EXT card KX-NT307PSLP1528 Bluetooth ModuleIP-PT IP Proprietary Telephone Connection ExamplePort Mode Isdn Integrated Services Digital Network FeaturesBearer Mode ServiceL1 Active Mode and L2 Data Link Mode TEI Assignment ModePrivate Network FEATURES-QSIG 21.2 Exclusive Features Table Features and Configurations-L Analog proprietary telephone APT LED IndicationDigital proprietary telephone DPT DSS Type No Line Description Line Preference-IncomingFlashing Light Patterns ICM/PDN Line Preference-OutgoingPrime Line Line Preference Override Local Alarm InformationMethod Prime Line Description Explanation Error ExampleNumber Example Error Code Sub Code Description System Alarm ButtonFlexible Buttons Smdr Station Message Detail Recording Features and Configurations-M Manager Features Outgoing Call Log Features Storing Method Details One-touch DialingLast Number Redial Quick Dialing Feature Storing Method Details Speed PersonalDialing SystemMessage Button CO Line Access by Memory DialingMessage Waiting Secret Dialing Example188 Feature Manual Document Version Pattern SLT Message Waiting Lamp Light PatternsPattern 11 on Music Source Assignment Volume ControlMusic on Hold KX-TDA50Mute Features and Configurations-O OGM Outgoing Message Off-hook MonitorRecording Methods Number of MessagesRecording Time with the MSG2 MSG4 Card OGM Outgoing Messages One-touch Dialing Ohca Off-hook Call AnnouncementFull One-touch Dialing Operator FeaturesOperator Call One-touch Dialing ButtonTenant Service Capacity of System Resources 200 Feature Manual Document Version Features and Configurations-P Paging Deny PagingProgramming Example External Pager Priority Connections Paralleled TelephoneDescriptions Available Telephones APT + SLTDPT + DPT + SLT Length Password SecurityPassword Description FormatPause Insertion For PC Console Only PC Console/PC PhoneFor PC Phone Only Modem connected to SLT port*1 Description PC ProgrammingConnection Methods for On-site Programming USB LANRemote Programming Limitation Programmer Code and Password for System ProgrammingConnection Methods for Remote Programming Method Off-site modem On-site modem Description212 Feature Manual Document Version SDN Button Status Making Calls with an SDN ButtonLED Indication SDN Direct DialCall From 111-1111 Arrives at Ext Example of a Secretary Handling Calls for Multiple BossesCall From 222-2222 Arrives at Ext Call From 111-1111 is Answered by ExtCall From 111-1111 is On Hold by Ext Call Held by Ext is Answered by ExtOutgoing Line Preference Call From 333-3333 is Answered by ExtCall From 333-3333 is Transferred by Ext to Extension Ring Tone PatternDelayed Ringing KX-TDA600 Power Failure RestartPower Failure Transfer KX-TDA100/KX-TDA200 Storing the Predialed Number in Personal Speed Dialing PredialingPrinting Message PRI Qsig Privacy ReleaseInterface Interface VoIP Network Type Making a TIE Line Call from an Extension TIE Line Routing FlowchartMaking a TIE Line Call Receiving a Call through a TIE LineCase PBX Code Method Access with PBX CodeIncoming CO Line Call Destination Assignment CO Line-to-TIE AccessTIE Line and CO Line Connection FWD/Call Transfer/Intercept Routing to the TIE Line Telephone Company CO Line TIE Line NetworkTIE-to-CO Line Access CO Line Call through Other PBXs-by the ARS feature Example PBX Code Method Access with PBX Code Telephone Company230 Feature Manual Document Version TRG TRG Programming Example of PBX-2Extn Extn CaseExample Telephone Company CO Line-to-TIE-to-CO Line AccessFWD/Call Transfer/Intercept Routing to the CO Line TIE Line Routing and Modification Table To Make a TIE Line CallArea code ExplanationRemoved TIE Line Routing and Modification Table of PBX-1Priority Location Dial ModificationPBX-4 To Receive a TIE Line Call Extension Number Method Access without PBX Code ExamplePBX-1 has the PBX TIE Line Call by Own PBX Extension Number TIE Line Network Connection ExampleDid Destination Trunk Group Number Local VPS Private Network Features-Centralized Voice MailRemote VPS Private network Multiple VPSs PBX Code MethodTransfer to Mailbox PBX Code MethodRouting Table Assignment Programming ProcedureQsig Port Setting Monitored PBX Example NetworkExtension Status Information Functions Example Isdn Network Port SettingISDN-QSIG PBX Direct Connection TransmitNetwork Monitor Extensions Table Hardware Requirements Private Network Features Private Network FEATURES-QSIG Private Network Features-Network ICD Group Virtual PS3 Private Network Features-PS Roaming by Network ICD GroupStandard Service Table Private Network FEATURES-QSIGCall Transfer CT-by Qsig Description & Reference Calling Line Identification Restriction ClirQsig Enhanced Service Table PBX-1 PBX-2 Private Network Features-QSIG-CF Call ForwardingCLIP/CNIP Example Calling/Connected Line Identification Restriction CLIR/COLR COLP/CONP ExampleCNIP/CONP Name Private Network Features-QSIG-CT Call Transfer Call to Transferred to PBX Private Network Features-VoIP Voice over Internet ProtocolRequired Programming TIE Line Routing and Modification TableProgramming Example Destination Leading No IP Address Automatic Rerouting of VoIP Calls to Public CO LinesIP-GW IP Gateway Circuit Registration PS ConnectionAs an Extension HandoverExample of Handover ConnectionPS Directory PS Ring Group PS Feature ButtonsExplanation PS Ring Group Programming Example PS Ring GroupExample of PS Ring Groups 1 PS Ring Group ICD Group ICD Groups vs. PS Ring GroupsCompatible PSs For KX-TDA100/KX-TDA200/KX-TDA600 onlyAuthorized Programmer System Programming Password LevelPersonal Programming Data Reset PT ProgrammingPT Programming Programming Mode Limitation 272 Feature Manual Document Version Features and Configurations-Q Location No Quick Dialing No Desired Number Quick DialingProgramming Example Quick Dialing Pattern 2 without Quick SetupParameter 276 Feature Manual Document Version Features and Configurations-R Outgoing Call Log Display by Redial Button Redial, Last NumberAutomatic Redial Interrupt RedialRing Tone Pattern Table Ring Tone Pattern SelectionRing Tone Patterns Timed Reminder Call Back LCS External Sensor Programming Example of Ring Tone Pattern TableIntercom CO Line Call/Hold Doorphone Call Recall TRG1 TRG2Light Pattern Off Flashing Red Red on Status Room Status Control ModeRoom Status Control DSS button Example Use Checked-in ModeFeatures and Configurations-S Smdr Output Port Smdr Format Type and ContentsSmdr Station Message Detail Recording Pattern a 80-column text without call charge informationColumn text Pattern B 80-column text with call charge informationCheck-in/Check-out Through 9, , #Incoming CO Line Call Outgoing Intercom CallProgrammable Items Smdr Format Serial Interface RS-232C Parameters Host PBX Access CodeEmec Card KX-TDA6105 Connection of Peripherals Speed Dialing, Personal Special Carrier Access CodeIf this PBX is installed behind an existing host PBX Call Directory-Speed Dialing Speed Dialing, SystemSystem Speed Dialing Display by Auto DIAL/STORE Button TRS Override by System Speed DialingSVM2 Card Features for an extension user with a message boxFeature for a caller SVM Simplified Voice MessageRecording Time with the ESVM2 ESVM4 Card Message Recording LimitProgramming Example for Intercept Routing Extension No Floating Extension No. and DestinationMessage Notification Greeting Message for Each Time ModeSVM Remote Access from CO Line Direct RecordingMessage Box for Incoming Call Distribution ICD Group Accessing the Message Box of Another ExtensionMoving From SVM to Disa Accessing the Message Box of Another ExtensionRecording Greeting Messages SVM Simplified Voice Message Personal Programming Features and Configurations-T OPX 17.1.1 T1 Line ServiceLcot Gcot Did Floating Extension Number Tafas Trunk Answer From Any StationTenant Configuration Tenant ServiceTime Service Pager VolumeCall Blocking Example of Tenant ConfigurationTenant-to-Tenant Call Block System ManagementTenant External Call BlockProgramming Example Internal Call Block Caller Called Party Programming Example External Call Block Programmable Time Timed ReminderTime Service Switching Mode Time ServiceTo use the voice message feature Time Table Time Mode Switching Automatic Manual DescriptionProgramming Example Time Table Visualization of Time Schedule for TenantVisualization of Time Schedule for Other Tenants Features Using Time ServicePort No Tenant Time DIL Destination Holiday ModeTime Service Button Time Service Switching Mode Automatic/Manual Button TRS Toll Restriction Denied Code Tables TRS Level Exception Code TablesTRS Override by System Speed Dialing TRS Settings for Each Level Denied Code Tables Level Not Programmable Table for LevelAccess Code is not stored in the PBX Host PBX Access Code/Special Carrier Access CodeAccess Code is stored in the PBX Access Code320 Feature Manual Document Version Document Version Feature Manual 321 322 Feature Manual Document Version Features and Configurations-U Storing Area Upgrading the SoftwareData File Features and Configurations-V COS*4 Verification Code EntryExample of Verification Codes and Their Programming PIN*3Virtual PS Dials VM Group Type Description Voice Mail VM GroupProgramming Example of Extension Port VM Dtmf Group AssignmentVM DPT Group Assignment VM Dtmf Programming Example of VM Dtmf GroupProgramming Example of VM DPT Group Voice Mail DPT Digital Integration Feature ExplanationListening to a Recorded Message Direct Mailbox Access DIL Destination VM Trunk For DIL CallsDIL Programming Example For did Calls Paging by the VPS Caller’s Identification Notification to the VPSDid Number Notification to the VPS Status Notification to the VPSTransferring to a Mailbox of the VPS Live Call Screening LCSTwo-way Recording into the VPS 338 Feature Manual Document Version System Explanation Available Features for Follow on IDVoice Mail Dtmf Integration Intercept Routing to the VPS Sequence Selection Command Default VM Service FWD to a Mailbox of the VPSFWD to the VPS Sequence Selection Example of a & b None DefaultListening to a Recorded Message Transmitted Command AA Service ModePerformance of Pressing the Message Button Default Command Dtmf Status Signals and ConditionsAA Service Transfer Sent Busy Status Document Version Feature Manual 345 346 Feature Manual Document Version Features and Configurations-W Extension PIN Walking COSWalking Extension Whisper Ohca Wireless XDP Parallel ModeExample of Wireless XDP Parallel Mode, XDP Parallel Mode COS Class of Service Paralleled Telephone Document Version Feature Manual 353 354 Feature Manual Document Version Appendix KX-TDA600 KX-TDA200 Capacity of System ResourcesKX-TDA50/KX-TDA100/KX-TDA200/KX-TDA600 KX-TDA50KX-TDA100/ KX-TDA200KX-TDA50/KX-TDA100/KX-TDA200 KX-TDA600 ARS128 KX-TDA100/ KX-TDA200KX-TDA50 KX-TDA100 KX-TDA200 KX-TDA600 Isdn Integrated Services Digital Network Features Exclusive Features TableTones/Ring Tones Ring Tone Patterns Default KX-TDA100/KX-TDA200 Pmpr Software File Version KX-TDA600 Plmpr Software File VersionFLASH/RECALL Cellular Phone Features PT Programming Quick Dialing Capacity of System Resources Document Version Feature Manual 367 KX-TDA50 Psmpr Software File Version Document Version Feature Manual 369 370 Feature Manual Document Version Document Version Feature Manual 371 Intercept Routing Music on Hold Index Index Directory, Call-Extension Dialling 168 179 284 Copyright

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