3M G5, XT-1 operating instructions General Troubleshooting, Problem Possible Cause Solution

Page 57

 

 

 

Troubleshooting

 

 

 

 

 

Red + 4sec blank +

The Base Station you are trying to register your headset to, has more than 20

 

 

Red + 4sec blank……..

headsets registered already

 

 

 

Follow the steps below to remove any registered headsets that are not in use any

 

 

 

more.

 

 

 

1.

Log into the Base Station

 

 

 

2.

Press the Mode key till you see the System Menu

 

 

 

3.

Select 04 Registration

 

 

 

4.

Select 02 Remove Headsets.

 

 

 

5.

Scroll to the number of the headset you want to un-register.

 

 

 

6.

Press Enter.

 

 

 

 

 

 

Blue (at Mic Boom tip)

Solid blue, when holding the Volume touch zone, indicates that the headset is

 

 

 

listening for a special key sequence (e.g. for headset deregistration)

 

 

 

Blue flash when vehicle arrives in a lane (in addition to the vehicle present beep

 

 

 

(single beep on Lane1 or double beep on Lane 2).

 

 

 

NOTE: Feature only available in basestation software version 5.20 and higher

 

 

 

 

 

 

General Troubleshooting

 

Problem

 

 

Possible Cause

 

 

Solution

 

 

 

 

 

 

 

 

 

No communications. All headsets have

 

 

The base station has lost power.

 

 

Make sure the power transformer is

 

green LED is flashing.

 

 

 

 

 

plugged into the wall outlet and into the

 

 

 

 

 

 

 

base station power receptacle. If the LCD

 

 

 

 

 

 

 

display does not come on, check for power

 

 

 

 

 

 

 

at the wall outlet.

 

 

 

 

 

 

 

 

 

 

 

 

Headsets are not registered to Base

 

 

Register headsets

 

 

 

 

Station.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Base Station is defective.

 

 

Call for authorized service.

 

 

 

 

 

 

 

 

 

A single headset has green LED flashing

 

 

Headset is not registered to base station.

 

 

Register the headset.

 

 

 

 

 

 

 

 

 

 

 

 

Defective headset.

 

 

If the other headsets register OK, the single

 

 

 

 

 

 

 

headset needs repair.

 

 

 

 

 

 

 

 

 

 

 

 

Headset has lost reception to the base

 

 

Move to a line-of-sight location to establish

 

 

 

 

station

 

 

communications again.

 

 

 

 

 

 

 

 

 

No vehicle alert tone in all headsets.

 

 

No power to the external vehicle detector.

 

 

Plug the vehicle detector into power outlet

 

 

 

 

 

 

 

or replace the detector fuse.

 

 

 

 

 

 

 

 

 

 

 

Vehicle detector is “locked up.”

 

Remove power to vehicle detector for a few

 

 

 

 

 

 

 

seconds to reset the detector.

 

 

 

 

 

 

 

 

 

 

 

 

The base station alert tone volume is set

 

 

Adjust alert tone volume.

 

 

 

 

too low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System is in Always On order taking mode.

 

 

Change the talking mode.

 

 

 

 

 

 

 

 

 

All headsets will not go into Standby

 

 

This is normal when a pulse (air switch)

 

 

Press the Page switch to silence the menu

 

(silence) when the vehicle leaves the menu

 

 

type of vehicle detector is used.

 

 

microphone.

 

sign.

 

 

 

 

 

 

 

 

 

There is a large metal object near the loop

 

 

Remove the object.

 

 

 

 

 

 

 

 

 

 

in the driveway (if a loop is used).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Loop detector is “locked up.”

 

Unplug the loop detector from the AC outlet

 

 

 

 

 

 

 

and plug it back in to reset the detector.

 

 

 

 

 

 

 

 

 

 

 

 

Defective vehicle detector.

 

 

Call for authorized service.

 

 

 

 

 

 

 

 

3M™ Drive-Thru Systems Model G5 and Model XT-1

November 6 2014 – Revision 2.1

Operating Instructions

Page 57 of 77

Image 57
Contents Operating Instructions 3M Commercial Solutions Division Table of Contents Assembling a 3M Drive Thru Headset G5 Maintenance Index Alert Message External Trigger InputsOverview Safety InformationImportant Notes and Notes Other ConventionsImportant Note FCC and Industry Canada InformationFCC and IC Identifiers FCC NoteRecycling / Disposal Notice to European Union customers Configuration Enter Configuration ModeNavigating the Base Station Display Buttons Interpreting Display InformationConfiguring with a Computer Logging into the Base Station with a PC ∙ Cycle the power to the base stationInbound Microphone Volume Change Basic Volume SettingsOutbound Talk Volume Vehicle Alert VolumeInbound Listen Change the Monitor VolumeOutbound Talk Vehicle PresentVehicle Approach Change the Night VolumeMessages Greeter MessagesRegistering Headsets Add HeadsetsRemove Headsets Resetting Inactive Days List All HeadsetsChange Noise Reduction Level Checking Headset Software RevisionAcoustic Echo Canceller Change Global SettingsDrive Thru Audio Duplex Mode Set System Date and TimeChannel Heard by Order Taker Number of Base Stations at this SiteStore is Now Closed Prompt Customer Order Point Prompt Language Pull Ahead PromptOrder Takers and Page Messages in Cross Lane Mode Order Point Talk with No VehicleDetector Type Important Notes Kitchen Noise ReductionXT-1 Basestation Software Update Kit XT-1 Order Taking Modes SetupHaptics Vibration Alerts on Headsets Blue LED Alerts on HeadsetsChange Site Scheduling Regular Site ScheduleHoliday/Exception Schedule Change Self Monitoring Change Site InformationChange Passcodes User PasscodesInstaller Setup Two Base Station SetupLoad Installation Settings Save Installation SettingsReboot System Factory Setup Restore Factory DefaultsActivate the Backup Intercom Create and Load TemplatesPage 3M Drive Thru Headset G5 OperationNovember 6 2014 Revision Operation 3M Drive-Thru Systems Model G5 and Model XT-1 ∙ T1 and T2 Talkbuttons Connect you to the order point Component Identification and DescriptionG5 Battery Indicator Light Modes Indicator Light ModesG5 Headset Indicator Light Modes Fitting the Headset Replace the Battery XT-1 Headsets CleaningOut of Range Component Identification and Description Headset Replace the Battery Out of Range Base Station Setup Navigating in the Base Station in Run ModeChange Order Taking Mode Explanation of Order Taking Modes Listen Auto, Manual, and Always OnTalk Manual Latching, Push to Talk, Automatic Which Order Taking Mode to Select Change Lane ModeSplit Lane Cross Lane Change Volume ModeG5 Headset MaintenanceReplacing the Carrier Disassembling the Carrier from the PodRefitting the headset with the new Carrier G5 Headset ChargerReplacing the Ear and Headband Pads LocationLow Battery Message Cleaning the Contacts in the Headset Charger wellsG5 Batteries Care, Handling and StorageDisposing of Batteries Making Sure Batteries are Ready for UseImportant Information about Rechargeable Batteries Cleaning the Contacts XT-1 Battery ChargerXT-1 Headset XT-1 BatteriesCharging Status Indicator Important Information about Rechargeable Batteries Headset Indicator Lights TroubleshootingG5 Headset Indicator Light Modes Problem Possible Cause Solution General TroubleshootingPress the other button into the correct XT-1 Battery and Battery Charger Battery and Battery Charger TroubleshootingAppendix Declaration of Conformity Physical Appendix Base Station SpecificationsElectrical FunctionalAppendix G5 Charger Specifications Greeter Setup Enter the Greeter Configuration MenuAppendix Greeter Module Record Message Message ActivationChoose Headsets Messages Playback To NameBreakfast Service=StartChange Playback Delay Time Message Daypart DefinitionsGreeter Message Properties Set Greeter Playback through Headsets Change Playback ModeTurn on Tone to Headsets During Greeter Playback Set Playback through MonitorTurn on Restaurant Closed Playback Message Turn on External Detector Playback MessageGreeter Revision Alert & Reminder Message Properties Alert & Reminder Message PropertiesDual Lane Systems Lane Message NamesTandem Pull Ahead Playback Message Greeter Setup System Defaults Delay CountStart Time Alert & Reminder Properties Greeter Setup Customer SettingsGreeter Setup Example Settings 66, 67, 68, 69 IndexTalk 3M, Thinsulate, Tufcote and ScotchBrite are trademarks of 3M
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G5, XT-1 specifications

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