3M Troubleshooting for Drive-Thru Headsets and Base Stations

Page 55

Troubleshooting

Troubleshooting

Headset Indicator Lights

The following table describes the operating modes of the headsets according to the indicator lights. Use it as a troubleshooting reference.

XT-1Headset Indicator Light Modes

 

 

 

Indicator

 

Mode Description

 

 

Off (no light)

Indicates power is off. It will turn off automatically if it fails to

 

register within two minutes or if the battery dies.

 

 

Solid Green

Headset is signed on, standby, Lane 1.

 

 

Solid Amber

Headset is signed on, standby, Lane 2.

 

 

Solid Red

Headset is in transmit mode.

 

 

Flashing Green

Headset has not registered, but found an open base to which it will

(changed from flashing amber)

try to register.

 

 

Flashing Green

Headset is registered but has not yet synchronized or signed on to

(immediately after power on)

the base station.

 

 

Flashing Amber

Headset is not registered and has not found a base station.

 

 

Steadily Flashing Red

Headset is the active order taker, but the outbound talk to the

 

customer is muted.

 

 

Single Red Flash

Headset has successfully synchronized and signed on with a base

(changed from flashing green)

station (“Lane 1” or “Lane 2” will also be heard in the earpiece).

 

 

Alternating Flashing Green and Amber

Page Monitor Mode.

 

 

Red – Orange – Red – Green -

Headset registered to four base stations.

Red – Orange – Red – Green..

Perform the following procedure to clear the headset registration

 

 

data:

 

1.

Start with the Headset powered on.

 

 

It does not have to be in sync with any

 

 

Base Station.

 

2.

Press and HOLD the power button.

 

3.

Press and release the T1 button 2 times.

 

4.

Press and release the T2 button 2 times.

 

5.

Release the power button.

 

The Headset LED will illuminate to solid red for 2 seconds and

 

then it has been cleared.

 

 

Red + 4sec blank +

The Base Station you are trying to register your headset to, has

Red + 4sec blank……..

more than 20 headsets registered already

 

Follow the steps below to remove any registered headsets that are

 

not in use any more.

 

1.

Log into the Base Station

 

2.

Press the Mode key till you see the System

 

 

Menu

 

3.

Select 04 Registration

 

4.

Select 02 Remove Headsets.

 

3.

Scroll to the number of the headset you

 

 

want to un-register.

 

4.

Press Enter.

 

 

 

3M™ Drive-Thru Systems Model G5 and Model XT-1

November 6 2014 – Revision 2.1

Operating Instructions

Page 55 of 77

Image 55
Contents Operating Instructions 3M Commercial Solutions Division Table of Contents Assembling a 3M Drive Thru Headset G5 Maintenance Index Alert Message External Trigger InputsOverview Safety InformationFCC and Industry Canada Information Other ConventionsImportant Notes and Notes Important NoteFCC and IC Identifiers FCC NoteRecycling / Disposal Notice to European Union customers Enter Configuration Mode ConfigurationNavigating the Base Station Display Buttons Interpreting Display InformationConfiguring with a Computer Logging into the Base Station with a PC ∙ Cycle the power to the base stationVehicle Alert Volume Change Basic Volume SettingsInbound Microphone Volume Outbound Talk VolumeVehicle Present Change the Monitor VolumeInbound Listen Outbound TalkGreeter Messages Change the Night VolumeVehicle Approach MessagesAdd Headsets Registering HeadsetsRemove Headsets Checking Headset Software Revision List All HeadsetsResetting Inactive Days Change Noise Reduction LevelSet System Date and Time Change Global SettingsAcoustic Echo Canceller Drive Thru Audio Duplex ModeNumber of Base Stations at this Site Channel Heard by Order TakerStore is Now Closed Prompt Customer Order Point Prompt Language Pull Ahead PromptOrder Point Talk with No Vehicle Order Takers and Page Messages in Cross Lane ModeDetector Type Important Notes Kitchen Noise ReductionBlue LED Alerts on Headsets Order Taking Modes SetupXT-1 Basestation Software Update Kit XT-1 Haptics Vibration Alerts on HeadsetsRegular Site Schedule Change Site SchedulingHoliday/Exception Schedule User Passcodes Change Site InformationChange Self Monitoring Change PasscodesSave Installation Settings Two Base Station SetupInstaller Setup Load Installation SettingsCreate and Load Templates Factory Setup Restore Factory DefaultsReboot System Activate the Backup IntercomPage 3M Drive Thru Headset G5 OperationNovember 6 2014 Revision Operation 3M Drive-Thru Systems Model G5 and Model XT-1 ∙ T1 and T2 Talkbuttons Connect you to the order point Component Identification and DescriptionG5 Battery Indicator Light Modes Indicator Light ModesG5 Headset Indicator Light Modes Fitting the Headset Replace the Battery Cleaning XT-1 HeadsetsOut of Range Component Identification and Description Headset Replace the Battery Out of Range Navigating in the Base Station in Run Mode Base Station SetupChange Order Taking Mode Listen Auto, Manual, and Always On Explanation of Order Taking ModesTalk Manual Latching, Push to Talk, Automatic Change Lane Mode Which Order Taking Mode to SelectSplit Lane Cross Lane Change Volume ModeDisassembling the Carrier from the Pod MaintenanceG5 Headset Replacing the CarrierLocation G5 Headset ChargerRefitting the headset with the new Carrier Replacing the Ear and Headband PadsCare, Handling and Storage Cleaning the Contacts in the Headset Charger wellsLow Battery Message G5 BatteriesMaking Sure Batteries are Ready for Use Disposing of BatteriesImportant Information about Rechargeable Batteries XT-1 Batteries XT-1 Battery ChargerCleaning the Contacts XT-1 HeadsetCharging Status Indicator Important Information about Rechargeable Batteries Headset Indicator Lights TroubleshootingG5 Headset Indicator Light Modes Problem Possible Cause Solution General TroubleshootingPress the other button into the correct XT-1 Battery and Battery Charger Battery and Battery Charger TroubleshootingAppendix Declaration of Conformity Functional Appendix Base Station SpecificationsPhysical ElectricalAppendix G5 Charger Specifications Enter the Greeter Configuration Menu Greeter SetupAppendix Greeter Module Record Message Message ActivationChoose Headsets Messages Playback To NameBreakfast Service=StartMessage Daypart Definitions Change Playback Delay TimeGreeter Message Properties Set Playback through Monitor Change Playback ModeSet Greeter Playback through Headsets Turn on Tone to Headsets During Greeter PlaybackTurn on External Detector Playback Message Turn on Restaurant Closed Playback MessageGreeter Revision Alert & Reminder Message Properties Alert & Reminder Message PropertiesDual Lane Systems Lane Message NamesTandem Pull Ahead Playback Message Delay Count Greeter Setup System DefaultsStart Time Alert & Reminder Properties Greeter Setup Customer SettingsGreeter Setup Example Settings 66, 67, 68, 69 IndexTalk 3M, Thinsulate, Tufcote and ScotchBrite are trademarks of 3M
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