CONTENTS
ABOUT THIS GUIDE
Conventions 12
Related Documentation 13
Comments 14
1VCX SYSTEM MAINTENANCE OVERVIEW
Network-based Telephony 16
VCX Software Components 16
VCX Hardware Configurations 18
Single-Site Configurations 19
Multi-Site Configurations 19
VCX Maintenance Tasks 21
About VCX Passwords 23
VCX File and Directory Name Guidelines 24
2CONFIGURING THE CALL RECORDS SERVICE
Call Records Service Overview 28
Configuring an Accounting Service Group 29
Adding an Accounting Group 30
Viewing Configured Group Details 30
Enabling and Disabling Groups 31
Deleting Groups 31
Adding Accounting Services to the Call Records Service 32
Editing Accounting Service Information in a Group 34
Deleting an Accounting Service from a Group 35