Troubleshooting, 143 | Accu-Chek insulin pump guide

Troubleshooting

This section describes problems that may occur while using your ACCU-CHEK Spirit insulin pump. See “Alerts and Errors” (page 147) for more information.

Note:

The solutions in this guide are only suggestions. Do not use these procedures without approval of your doctor or healthcare team. Always follow your doctor’s or healthcare team’s recommendations, and contact them if you have any concerns about your insulin pump therapy.

You need to know that the interruption of insulin delivery (due to a leak, occlusion, or loss of insulin potency, for example) or the malfunction of your insulin pump can result in a rapid rise of your blood glucose level. Although your pump has an internal security check system, it cannot alert you if your infusion set is leaking or if the insulin you are using has lost its potency.

Chapter 6: Care and Maintenance

143

ACCU-CHEK Spirit Insulin Pump

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Accu-Chek insulin pump manual Troubleshooting, 143

Contents

Pump User Guide Dear ACCU-CHEKSpirit insulin pump owner How to use this guide Intended use of your ACCU-CHEK Spirit insulin pump Guarantee Contents Boluses and Temporary Basal Rates Appendix E Vibrations Appendix F Symbols183 Appendix C Abbreviations This page left blank intentionally ACCU-CHEK Spirit Insulin Pump DisplayTo malfunction Backlight HintPump Support at 1-800-688-4578 immediately Key in areas of poor lighting as this will Keys and Key Combinations One beep in Stop mode Key CombinationsExiting menus, function screens, Information screens without saving Locking Keys Using KeyLock Feature ScreensRUN Screen Information, Function, and Setup Screens Stop ScreenQuick Info Screen Status Screen Messages, Beeps, and Vibrations Follow the steps below to navigate through the screens Alarm Signals STOP-WarningTo Turn Off the STOP-Warning Accessories and Disposables Or void your warrantySterile Products Out of the reach of children Cartridges Use only Recommended Possible Adapter Battery Battery Cover Always make sure that you remove the battery if your Battery Key Emergency Kit This page left blank intentionally Inserting or Changing the Battery 32 for more information Follow the steps below Press d to move to the Stop Your ACCU-CHEK screen Use the cover to gently push the battery all the way Pump begins its start-up process Put the pump in Stop mode ACCU-CHEK logo appears System Check Start-Up ProcessInsulin pump Pump Support at Contact Pump Support at Getting Started Since you may not receive the correct information for Setting Time and Date Settings are identicalInsulin pump’s memory Follow the steps below to set the Time and Date Getting Started Your Personal Settings Team to understand how to use the pumpInsulin delivery Your correction bolus ratio Your Basal Rate Profile Programming Your Basal Rate Profile Follow the steps below If you want to save the changes If you want to undo the changes Copying an Hourly Basal Rate Basal Rate and Bolus Always handle the items with clean hands Preparing the Cartridge Filling the Cartridge To fill a cartridge, have the following materials ready Plunger Plunger rod Getting Started System components if needed Connecting the Cartridge, Adapter, and Infusion Set Have the following materials readyThese parts Follow the instructions below Do not over-tightenResult in leakage Inserting the Cartridge Use a soft cloth to dry the compartment Follow the steps below Cartridge volume decreases accordingly on the display Press f after correctly inserting the cartridge Priming the Infusion Set To your body Stop Stopping the Priming Process Infusion Site Selection Infusion Site Preparation Getting Started Healthcare team Healthcare team’s recommendations Before Using Wearing Your PumpDuring insulin pump therapy Pocket knives, and coins Acceptable temperature range When Not to Wear Your Pump Electromagnetic Fields and Hazardous AreasPump if you have a cardiac pacemaker Sports and Exercise TravelingIf you have questions, contact Pump Support at Your Insulin Pump and Water Disconnect and take off your insulin pumpAccidental Contact with Water What to Do After Any Water Contact Other LiquidsFog your display Starting Insulin Delivery Mode to continue insulin delivery Stopping Insulin Delivery STOP-Warning Interruption of Insulin Pump Therapy Put your pump in Stop mode Short InterruptionResuming Insulin Pump Therapy For a long period of time Changing the Infusion Set Follow the steps below Using Your Pump Changing the Cartridge and Infusion Set Using Your Pump Understanding Boluses Your pump can deliver three types of bolusesStandard Bolus Personal settings Team check your personal settingsInappropriate insulin delivery Insulin ratio and your correction bolus ratio Programming a Standard Bolus There are two ways to program a Standard BolusProgramming a Quick Standard Bolus RUN Using the a and s keys of your insulin pump Cancelling a Quick Standard BolusDuring programming the bolus amount blinks No bolus is delivered Programming a Menu-Guided Scroll Standard Bolus Cancelling a Menu-Guided Scroll Standard Bolus Set the bolus amount to 0.0 units. Press f to exit Boluses and TBRs Programming an Extended Bolus Follow the steps below If you want to cancel the bolus At any function screen you have three options to exitIf you want to deliver the bolus Cancelling an Extended Bolus During bolus delivery Boluses and TBRs Programming a MultiWave Bolus ACCU-CHEK Boluses and TBRs Cancelling a MultiWave Bolus Set the total bolus amount to 0.0 units and press f When your insulin pump is in Stop mode, it does not deliver Programming a Temporary Basal Rate TBR Insulin pump therapyTypically, a basal rate is set to 100%, but you can Press a or s to increase or decrease the basal rate If you want to save the changes TBR Over Alert Cancelling a Temporary Basal Rate No Temporary Basal Rate is deliveredTemporary Basal Rate delivery is interrupted Insulin delivery Advanced User Menu Custom User Menu Selecting a User Menu 100 101 New basal rate 102 Standard User Menu 103 Data Transfer 104 Setup for Data Transfer 105 106 Reviewing Pump Data Review the Bolus HistoryEach Bolus History screen displays 107 Press d to move to the Information screen Press f to select Press a or s to review the entries Press f to exit108 Review the Alarm History 109 Review the History of Daily Insulin Totals 110 Review the Temporary Basal Rate History 111 Review the Time Remaining 112 Setup Menu Standard Turning KeyLock On or Off113 114 115 Adjusting the Beep Volume 116 Setting Up Alarm Signals Beep and vibrate117 Automatic Off Or healthcare team118 Battery Type 119 Display Orientation 120 By 180, the a and s keys will also reverse their Your screen orientation121 Alarm Clock See the section Alarm Clock Advanced User Menu122 Basal Rate Profiles 123 Check your personal settings Programming Additional Basal Rate Profiles124 Selecting a Basal Rate Profile 125 126 Alarm Clock Set Single or Multiple Alarms127 Turning Off the Alarm Clock 128 Setup Menu Advanced Time Format129 Date Format You can set the date in the following formats AmericanEuropean 130 Bolus increment May cause inappropriate insulin delivery131 Prime Quantity 132 Lock Basal Rate Profiles 133 Language To choose a language, do the following134 Your pump lets you adjust the display contrast Display Contrast135 Custom User Menu 136 System Inspection Checklist Care of Your ACCU-CHEK Spirit Insulin Pump137 138 What to Do When You Drop Your Pump 139 Storing Your ACCU-CHEK Spirit Insulin Pump Disposal Maintenance Cleaning Your ACCU-CHEK Spirit Insulin PumpBattery Information Damage the pump Repair 142 Troubleshooting 143 Therapy-Related Issues Troubleshooting Table Problem Recommended Actions144 Problem Recommended Actions Single use only145 146 Alerts and Errors 147 Confirming an Alert or Error When you confirm A1 Cartridge LOW , E1 Cartridge EmptyFollow the steps below to confirm an alert or error 148 List of Alerts Alert A1 Cartridge LOW149 Alert A2 Battery LOW Alert A3 Review Time and Date150 Alert A4 Alarm Clock See the section Alarm Clock page 127 for more informationAlert A5 Pump Timer 151 Alert A6 TBR Cancelled Temporary Basal Rate Cancelled 152 Alert A8 Bolus Cancelled Alert A7 TBR Over Temporary Basal Rate Over153 List of Errors Error E1 Cartridge Empty154 Error E2 Battery Depleted Battery is out of power. Replace it immediatelyGathered data might not be meaningful 155 Error E3 Automatic OFF Error E4 OcclusionYour doctor’s or healthcare team’s instructions 156 157 Error E5 END of Operation 158 Error E6 Mechanical Error 159 Error E7 Electronic Error 160 Error E8 Power Interrupt 161 Error E10 Cartridge Error Error E11 SET not Primed162 Error E12 Data Interrupted 163 Error E13 Language Error See the section Data Transfer page 104 for more information164 Appendix a Technical Data General Technical Data165 166 167 168 Technical Standards on Electromagnetic Emissions Compliance169 E1 in V/m KHz to 80 MHz MHz to100 170 Technical Standards on Electromagnetic Immunity IEC Compliance ElectromagneticTest Level 171 172 Accuracy of Flow Rate for Plastic Cartridges 173 Start-up graph over the stabilization period 174 175 Bolus≤ 176 Appendix B Configuration Parameters 177 Maximum Parameter Basal RateBolus 178 Typical Range Maximum Parameter Parameter Settings 179 Appendix C Abbreviations 180 Appendix D Beeps and Melodies Each press181 Appendix E Vibrations Your ACCU-CHEK Spirit insulin pump vibrates when182 Appendix F Symbols General Symbols183 184 Symbol Definition 185 186 187 Appendix G Sterile Products and Accessories Name Comments188 189 Appendix H Glossary Factory settings Headset also known as cannula housingDaily insulin total Diabetes Data Management DDM Luer-lock connector RUN modeInfusion site Insulin Settings Stop modeTimeout Scrolling Limited FOUR-YEAR Warranty 194 Index 195 77-80 KeyLockTurning On 80-82 Turning Off 196 Quick Reference Table for Errors No. Error What You Need to Do200 197 Diagram of User Menus Quick Reference Table for AlertsNo. Alert What You Need to Do Disetronic Medical Systems AG