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Acer
R920 Series
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System Information
Models:
R920 Series
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Troubleshooting
Install
Password
Name Location Default Settings
System LED indicators
Connecting peripherals
Configuring the system OS
Power-on problems
Resetting the system
Hardware diagnostic testing
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System Information
The System Information submenu displays basic information about the server unit.
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Contents
User’s Guide
Acer Altos R920 Series
Page
FCC notice
FCC declaration of conformity
Class a equipment
Use conditions
Macrovision copyright protection notice
Laser compliance statement
Remarque à lintention des utilisateurs canadiens
Acer Computer Shanghai Limited
CE Declaration of conformity
Russian regulatory certification compliance
Declaration of conformity for EU countries
Safety instructions
Information for your safety and comfort
Turning the product off before cleaning
Usage warnings
Using electrical power
Product servicing
Safe listening
Disposal instructions
Finding your comfort zone
Tips and information for comfortable use
Taking care of your vision
Developing good work habits
Contents
System Bios
System upgrade
Appendix a Rack mount configuration 149
System troubleshooting 135
Appendix B Memory configuration 163
Appendix C SAS and SAS RAID Configuration utilities 177
Index 185
System tour
Page
Processor
Features summary
Chipset
Memory subsystem
SAS controller
Media storage
Integrated hardware RAID optional
Serial ATA port
PCI- Express I/O
Networking
Graphic interface
Server management
Operating system and software
Ports
System fan
Power supply
Front bezel
External and internal structure
Icon Component
Front panel
Rear panel
Internal components
Mainboard
System boards
Description
Reserved for tape drives
Memory board
Control panel
Button control panel
LCD control panel optional
Control button Function
Control panel button function overview
System LED indicators
System Description Indicator Status
Control panel LED indicators
Color
LAN1
Color Status Description
Hot-plug HDD carrier LED indicators
Color Status Description Indicator
Hot-swap fan module LED indicators
Hot-plug power supply module LED indicators
Hot-plug PCI Express slot LED indicators
LAN port LED indicators
LED indicator Color Description
Memory board LED indicators
System jumpers
Name Location Default Settings
Name Location Default Settings
System setup
Page
Pre-installation requirements
Setting up the system
Checking the package contents
Selecting a site
Connecting peripherals
Turning on the system
Power-on problems
Configuring the system OS
To turn off the system via software
Turning off the system
To turn off the system via hardware
System upgrade
Page
ESD precautions
Installation precautions
Post-installation instructions
Pre-installation instructions
Opening the server
Removing and installing the front bezel
To remove the front bezel
To install the front bezel
To remove the top cover
Removing and installing the top cover
To install the top cover
To remove the processor air baffle
Removing and installing the processor air baffle
To install the processor air baffle
Page
Configuring hot-pluggable components
Determining drive status
Removing and installing a hard disk drive
To remove an HDD
To install an HDD
Page
Removing and installing the system fan
To install the front system fan assembly
To remove the front system fan assembly
Determining fan status
To remove a rear system fan
To install a rear system fan
Determining power supply status
Removing and installing a power supply
To remove a power supply
To install a power supply
Determining PCI slot status
Removing and installing a PCI card
To remove a hot-plug PCI card with OS hot-plug interface
To remove a hot-plug PCI card with hardware interface
Card
To install a new hot-plug PCI card
Configuring cold-pluggable components
To remove the DVD drive
Removing and installing the DVD drive
To install the DVD drive
To install a 5.25-inch drive
Installing a 5.25-inch drive
Page
To install a new processor
Processor configuration guidelines
Upgrading the processor
ThermalBlank
System upgrade
To remove a processor
System upgrade
Page
To remove the memory board assembly
Removing and installing a memory board assembly
Page
To install the memory board assembly
Dimm module configuration guidelines
Installing and removing Dimm modules
Dimm population guidelines
To install DIMMs in the memory board
System upgrade
To remove DIMMs on the memory board
To reconfigure the system memory
To install a non-hot-plug PCI card
Removing and installing a non-hot-plug PCI card
To remove a non-hot-plug PCI card
Installing and removing the I/O expansion module
Configuring server management components
To install the I/O expansion module
System upgrade
To remove the I/O expansion module
To install the ARMC/3 R2 module
Installing and removing the ARMC/3 R2 module
ARMC/3
To remove the ARMC/3 R2 module
Installing and removing the SAS module
Configuring the hardware RAID components
To install the SAS module
System upgrade
To remove the SAS module
System upgrade
To install the RAID activation key and RAID cache
To remove the RAID activation key and RAID cache
To install the RAID BBU
Installing and removing the RAID BBU
To remove the RAID BBU
System Bios
Page
Bios overview
Bios setup menus
Entering Bios setup
Bios setup keyboard commands
Parameter Description Option
Main menu
103
Disabled
Advanced menu
Enabled
Processor Configuration
106
Parameter Description
Memory Configuration
108
RAS Disabled
Memory RAS and Performance Configuration
110
ROM
Mass Storage Controller Configuration
3F8
Serial Port Configuration
2F8
Set the interrupt request line for the serial Port
USB Configuration
Seconds
114
Auto
00 GB
PCI Configuration
116
LAN Configuration
NIC2
118
Closed Loop
System Acoustic and Performance Configuration
Security menu
Deactivated
Setting a system password
No Operation
Removing an administrator password
Changing a system password
Stay Off
Server Management menu
124
Power Off
Minutes
None
Console Redirection
115.2 K
VT100
126
System Information
Intel Remote Management Module Information
Xxxxx
Boot Options menu
Boot Manager menu
Error Manager menu
Exit menu
133
To record the current Bios settings
Upgrading the Bios
To download the Bios image file
To upgrade the Bios
System troubleshooting
Page
Resetting the system
Troubleshooting
Problems following initial system installation
To do this Press
First steps checklist
Verifying proper operation of key system lights
Hardware diagnostic testing
Confirming loading of the OS
Power indicator does not light
Specific problems and corrective actions
Server powers on but turns off often with fault light
Server does not recognize all of the processors installed
Server boot does not complete Post
HDD activity indicator does not light
ODD Optical disk drive activity indicator does not light
ODD tray cannot be ejected
Bootable CD drive is not detected
ODD drive cannot read a disc
Hard drives are not recognized
New memory modules installed are not detected
Problems with the network
External device connected to a USB connector does not work
Network status indicator does not light
Controller stopped working when an adapter was installed
Diagnostics pass but the connection fails
Network activity indicator does not light
Server hangs when the drivers are loaded
No characters appear on the screen
System cooling fan do not rotate properly
Characters are distorted or incorrect
Page
148 System troubleshooting
Appendix a Rack mount configuration
Page
Rack installation precautions
Rack installation information
152 Appendix a Rack mount configuration
Rack mount configuration
Vertical mounting hole pattern
To install the system into a four-post rack
Installing the system into the rack
156 Appendix a Rack mount configuration
157
Fully extend the mounting rails on the rack
159
160 Appendix a Rack mount configuration
161
162 Appendix a Rack mount configuration
Appendix B Memory configuration
Page
Introduction
Memory board installation order
Single and dual channel population
Fbdimm module population order
Population with one memory board
Population with two memory boards
Population with four memory boards
Dimm
Memory sparing population
Memory mirroring population
Dual-channel mode
Memory configuration
To configure memory to maximum performance mode
To configure memory to single-channel mode
Single-channel mode
Spare memory configurations
Memory sparing mode
Dual-ranked memory sparing
To configure memory to memory sparing mode
To configure memory to memory mirroring mode
Memory mirroring mode
Set the Select Memory RAS Configuration to Mirroring
SAS RAID
Page
Overview
Starting the SAS configuration utility
SAS configuration utility
Loading the factory default settings
Creating a RAID1 volume with a hot spare disk
Exiting the SAS configuration utility
Initializing the RAID volume
Starting the SAS hardware RAID configuration utility
SAS RAID configuration utility
Creating and initialing a RAID volume
Assigning a hot spare disk
184 Appendix C SAS and SAS RAID configuration utilities
Index
186
187
188
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