System troubleshooting | Acer R920 Series instruction

148	5 System troubleshooting

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Acer R920 Series manual System troubleshooting

Contents

Acer Altos R920 Series User’s GuidePage FCC notice FCC declaration of conformityClass a equipment Use conditions Macrovision copyright protection notice Laser compliance statementRemarque à lintention des utilisateurs canadiens CE Declaration of conformity Acer Computer Shanghai Limited Declaration of conformity for EU countries Russian regulatory certification compliance Turning the product off before cleaning Information for your safety and comfortSafety instructions Usage warnings Using electrical power Safe listening Product servicing Disposal instructions Tips and information for comfortable use Finding your comfort zone Taking care of your vision Developing good work habits Contents System upgrade System Bios Appendix B Memory configuration 163 System troubleshooting 135Appendix a Rack mount configuration 149 Appendix C SAS and SAS RAID Configuration utilities 177 Index 185 System tour Page Chipset Features summaryProcessor Memory subsystem Integrated hardware RAID optional Media storageSAS controller Serial ATA port Graphic interface NetworkingPCI- Express I/O Server management Ports Operating system and software Power supply System fan External and internal structure Front bezel Front panel Icon Component Rear panel Internal components Mainboard System boardsDescription Reserved for tape drives Memory board Control panel Button control panel LCD control panel optional Control panel button function overview Control button Function System LED indicators System Description Indicator Status Control panel LED indicatorsColor LAN1 Hot-plug HDD carrier LED indicators Color Status Description Hot-swap fan module LED indicators Color Status Description Indicator Hot-plug power supply module LED indicators LAN port LED indicators Hot-plug PCI Express slot LED indicators Memory board LED indicators LED indicator Color Description Name Location Default Settings System jumpers Name Location Default Settings System setup Page Checking the package contents Setting up the systemPre-installation requirements Selecting a site Connecting peripherals Turning on the system Power-on problems Configuring the system OS To turn off the system via software Turning off the systemTo turn off the system via hardware System upgrade Page Installation precautions ESD precautions Pre-installation instructions Post-installation instructions Opening the server Removing and installing the front bezelTo remove the front bezel To install the front bezel Removing and installing the top cover To remove the top cover To install the top cover Removing and installing the processor air baffle To remove the processor air baffle To install the processor air baffle Page Configuring hot-pluggable components Determining drive status Removing and installing a hard disk driveTo remove an HDD To install an HDD Page Removing and installing the system fan To install the front system fan assembly To remove the front system fan assemblyDetermining fan status To remove a rear system fan To install a rear system fan Removing and installing a power supply Determining power supply status To remove a power supply To install a power supply Determining PCI slot status Removing and installing a PCI cardTo remove a hot-plug PCI card with OS hot-plug interface To remove a hot-plug PCI card with hardware interface Card To install a new hot-plug PCI card Configuring cold-pluggable components Removing and installing the DVD drive To remove the DVD drive To install the DVD drive Installing a 5.25-inch drive To install a 5.25-inch drivePage To install a new processor Processor configuration guidelinesUpgrading the processor ThermalBlank System upgrade To remove a processor System upgrade Page Removing and installing a memory board assembly To remove the memory board assemblyPage To install the memory board assembly Installing and removing Dimm modules Dimm module configuration guidelines Dimm population guidelines To install DIMMs in the memory board System upgrade To reconfigure the system memory To remove DIMMs on the memory board To install a non-hot-plug PCI card Removing and installing a non-hot-plug PCI cardTo remove a non-hot-plug PCI card Installing and removing the I/O expansion module Configuring server management componentsTo install the I/O expansion module System upgrade To remove the I/O expansion module Installing and removing the ARMC/3 R2 module To install the ARMC/3 R2 module ARMC/3 To remove the ARMC/3 R2 module Installing and removing the SAS module Configuring the hardware RAID componentsTo install the SAS module System upgrade To remove the SAS module System upgrade To install the RAID activation key and RAID cache To remove the RAID activation key and RAID cache Installing and removing the RAID BBU To install the RAID BBU To remove the RAID BBU System Bios Page Bios overview Entering Bios setup Bios setup menus Bios setup keyboard commands Main menu Parameter Description Option Disabled 103 Advanced menu Processor Configuration Enabled 106 Memory Configuration Parameter Description 108 Memory RAS and Performance Configuration RAS Disabled 110 Mass Storage Controller Configuration ROM 3F8 Serial Port Configuration2F8 USB Configuration Set the interrupt request line for the serial Port Seconds 114Auto PCI Configuration 00 GB 116 LAN Configuration 118 NIC2 System Acoustic and Performance Configuration Closed Loop Security menu Deactivated Setting a system passwordNo Operation Changing a system password Removing an administrator password Server Management menu Stay Off 124 Power OffMinutes 115.2 K Console RedirectionNone VT100 126 System Information Intel Remote Management Module Information Boot Options menu Xxxxx Boot Manager menu Error Manager menu Exit menu 133 To download the Bios image file Upgrading the BiosTo record the current Bios settings To upgrade the Bios System troubleshooting Page Problems following initial system installation TroubleshootingResetting the system To do this Press First steps checklist Verifying proper operation of key system lights Hardware diagnostic testingConfirming loading of the OS Power indicator does not light Specific problems and corrective actionsServer powers on but turns off often with fault light HDD activity indicator does not light Server boot does not complete PostServer does not recognize all of the processors installed ODD Optical disk drive activity indicator does not light ODD drive cannot read a disc Bootable CD drive is not detectedODD tray cannot be ejected Hard drives are not recognized External device connected to a USB connector does not work Problems with the networkNew memory modules installed are not detected Network status indicator does not light Network activity indicator does not light Diagnostics pass but the connection failsController stopped working when an adapter was installed Server hangs when the drivers are loaded No characters appear on the screen Characters are distorted or incorrect System cooling fan do not rotate properlyPage 148 System troubleshooting Appendix a Rack mount configuration Page Rack installation information Rack installation precautions 152 Appendix a Rack mount configuration Rack mount configuration Vertical mounting hole pattern Installing the system into the rack To install the system into a four-post rack 156 Appendix a Rack mount configuration 157 Fully extend the mounting rails on the rack 159 160 Appendix a Rack mount configuration 161 162 Appendix a Rack mount configuration Appendix B Memory configuration Page Introduction Memory board installation order Population with one memory board Fbdimm module population orderSingle and dual channel population Population with two memory boards Population with four memory boards Memory sparing population Dimm Memory mirroring population Dual-channel mode Memory configurationTo configure memory to maximum performance mode Single-channel mode To configure memory to single-channel mode Memory sparing mode Spare memory configurations To configure memory to memory sparing mode Dual-ranked memory sparing Memory mirroring mode To configure memory to memory mirroring mode Set the Select Memory RAS Configuration to Mirroring SAS RAID Page Overview Loading the factory default settings SAS configuration utilityStarting the SAS configuration utility Creating a RAID1 volume with a hot spare disk Initializing the RAID volume Exiting the SAS configuration utility Starting the SAS hardware RAID configuration utility SAS RAID configuration utilityCreating and initialing a RAID volume Assigning a hot spare disk 184 Appendix C SAS and SAS RAID configuration utilities Index 186 187 188