System troubleshooting | Acer R920 Series specs

5System troubleshooting

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Acer R920 Series manual System troubleshooting

Contents

User’s Guide Acer Altos R920 SeriesPage FCC declaration of conformity FCC noticeClass a equipment Use conditions Laser compliance statement Macrovision copyright protection noticeRemarque à lintention des utilisateurs canadiens Acer Computer Shanghai Limited CE Declaration of conformity Russian regulatory certification compliance Declaration of conformity for EU countries Safety instructions Information for your safety and comfortTurning the product off before cleaning Usage warnings Using electrical power Product servicing Safe listening Disposal instructions Finding your comfort zone Tips and information for comfortable use Taking care of your vision Developing good work habits Contents System Bios System upgrade Appendix a Rack mount configuration 149 System troubleshooting 135Appendix B Memory configuration 163 Appendix C SAS and SAS RAID Configuration utilities 177 Index 185 System tour Page Processor Features summaryChipset Memory subsystem SAS controller Media storageIntegrated hardware RAID optional Serial ATA port PCI- Express I/O NetworkingGraphic interface Server management Operating system and software Ports System fan Power supply Front bezel External and internal structure Icon Component Front panel Rear panel Internal components System boards MainboardDescription Reserved for tape drives Memory board Control panel Button control panel LCD control panel optional Control button Function Control panel button function overview System LED indicators Control panel LED indicators System Description Indicator StatusColor LAN1 Color Status Description Hot-plug HDD carrier LED indicators Color Status Description Indicator Hot-swap fan module LED indicators Hot-plug power supply module LED indicators Hot-plug PCI Express slot LED indicators LAN port LED indicators LED indicator Color Description Memory board LED indicators System jumpers Name Location Default Settings Name Location Default Settings System setup Page Pre-installation requirements Setting up the systemChecking the package contents Selecting a site Connecting peripherals Turning on the system Power-on problems Configuring the system OS Turning off the system To turn off the system via softwareTo turn off the system via hardware System upgrade Page ESD precautions Installation precautions Post-installation instructions Pre-installation instructions Removing and installing the front bezel Opening the serverTo remove the front bezel To install the front bezel To remove the top cover Removing and installing the top cover To install the top cover To remove the processor air baffle Removing and installing the processor air baffle To install the processor air baffle Page Configuring hot-pluggable components Removing and installing a hard disk drive Determining drive statusTo remove an HDD To install an HDD Page Removing and installing the system fan To remove the front system fan assembly To install the front system fan assemblyDetermining fan status To remove a rear system fan To install a rear system fan Determining power supply status Removing and installing a power supply To remove a power supply To install a power supply Removing and installing a PCI card Determining PCI slot statusTo remove a hot-plug PCI card with OS hot-plug interface To remove a hot-plug PCI card with hardware interface Card To install a new hot-plug PCI card Configuring cold-pluggable components To remove the DVD drive Removing and installing the DVD drive To install the DVD drive To install a 5.25-inch drive Installing a 5.25-inch drivePage Processor configuration guidelines To install a new processorUpgrading the processor ThermalBlank System upgrade To remove a processor System upgrade Page To remove the memory board assembly Removing and installing a memory board assemblyPage To install the memory board assembly Dimm module configuration guidelines Installing and removing Dimm modules Dimm population guidelines To install DIMMs in the memory board System upgrade To remove DIMMs on the memory board To reconfigure the system memory Removing and installing a non-hot-plug PCI card To install a non-hot-plug PCI cardTo remove a non-hot-plug PCI card Configuring server management components Installing and removing the I/O expansion moduleTo install the I/O expansion module System upgrade To remove the I/O expansion module To install the ARMC/3 R2 module Installing and removing the ARMC/3 R2 module ARMC/3 To remove the ARMC/3 R2 module Configuring the hardware RAID components Installing and removing the SAS moduleTo install the SAS module System upgrade To remove the SAS module System upgrade To install the RAID activation key and RAID cache To remove the RAID activation key and RAID cache To install the RAID BBU Installing and removing the RAID BBU To remove the RAID BBU System Bios Page Bios overview Bios setup menus Entering Bios setup Bios setup keyboard commands Parameter Description Option Main menu 103 Disabled Advanced menu Enabled Processor Configuration 106 Parameter Description Memory Configuration 108 RAS Disabled Memory RAS and Performance Configuration 110 ROM Mass Storage Controller Configuration Serial Port Configuration 3F82F8 Set the interrupt request line for the serial Port USB Configuration 114 SecondsAuto 00 GB PCI Configuration 116 LAN Configuration NIC2 118 Closed Loop System Acoustic and Performance Configuration Security menu Setting a system password DeactivatedNo Operation Removing an administrator password Changing a system password Stay Off Server Management menu Power Off 124Minutes None Console Redirection115.2 K VT100 126 System Information Intel Remote Management Module Information Xxxxx Boot Options menu Boot Manager menu Error Manager menu Exit menu 133 To record the current Bios settings Upgrading the BiosTo download the Bios image file To upgrade the Bios System troubleshooting Page Resetting the system TroubleshootingProblems following initial system installation To do this Press First steps checklist Hardware diagnostic testing Verifying proper operation of key system lightsConfirming loading of the OS Specific problems and corrective actions Power indicator does not lightServer powers on but turns off often with fault light Server does not recognize all of the processors installed Server boot does not complete PostHDD activity indicator does not light ODD Optical disk drive activity indicator does not light ODD tray cannot be ejected Bootable CD drive is not detectedODD drive cannot read a disc Hard drives are not recognized New memory modules installed are not detected Problems with the networkExternal device connected to a USB connector does not work Network status indicator does not light Controller stopped working when an adapter was installed Diagnostics pass but the connection failsNetwork activity indicator does not light Server hangs when the drivers are loaded No characters appear on the screen System cooling fan do not rotate properly Characters are distorted or incorrectPage 148 System troubleshooting Appendix a Rack mount configuration Page Rack installation precautions Rack installation information 152 Appendix a Rack mount configuration Rack mount configuration Vertical mounting hole pattern To install the system into a four-post rack Installing the system into the rack 156 Appendix a Rack mount configuration 157 Fully extend the mounting rails on the rack 159 160 Appendix a Rack mount configuration 161 162 Appendix a Rack mount configuration Appendix B Memory configuration Page Introduction Memory board installation order Single and dual channel population Fbdimm module population orderPopulation with one memory board Population with two memory boards Population with four memory boards Dimm Memory sparing population Memory mirroring population Memory configuration Dual-channel modeTo configure memory to maximum performance mode To configure memory to single-channel mode Single-channel mode Spare memory configurations Memory sparing mode Dual-ranked memory sparing To configure memory to memory sparing mode To configure memory to memory mirroring mode Memory mirroring mode Set the Select Memory RAS Configuration to Mirroring SAS RAID Page Overview Starting the SAS configuration utility SAS configuration utilityLoading the factory default settings Creating a RAID1 volume with a hot spare disk Exiting the SAS configuration utility Initializing the RAID volume SAS RAID configuration utility Starting the SAS hardware RAID configuration utilityCreating and initialing a RAID volume Assigning a hot spare disk 184 Appendix C SAS and SAS RAID configuration utilities Index 186 187 188