6.5 Service Call Messages

Service call messages indicate that the printer requires servicing by a qualified Digital Customer Services engineer. Service messages are preceded by the numbers 50 through 99.

Table 6–4: Service Call Messages

Message

Meaning

Corrective Action

XX SERVICE

Service is required to

Call Digital for service (Chapter 8).

(where XX equals a

correct the problem.

 

number from

 

 

50–99)

 

 

 

 

 

6.6 Common Operating Problems

Table 6–5 lists common operating problems and their possible solutions. All solutions are listed in order of probability, and you should follow the solutions in order. Check the table to solve printer problems before calling for service.

NOTE: Since many problems with print quality could be caused by a faulty component in the EP-S cartridge, it is recommended that you keep a spare cartridge as a replacement. If you are experiencing a problem with print quality that is not listed in the troubleshooting table, you can replace the EP-S cartridge to see if it solves the problem before calling for service.

CAUTION: Be careful when checking items inside the printer, because the fixing assembly may be hot.

Troubleshooting 6–7

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AGFA 2100 manual Service Call Messages, Common Operating Problems