AGFA manual Questions to Consider Before You Call, 2DEClaser 2100 Printer Operators Guide

For more information on any of Digital Equipment Corporation's maintenance services, call the Digital Customer Services office in your area during normal business hours. Refer to the list of questions in Table 8–1 before calling the service center.

Table 8–1: Questions to Consider Before You Call

Is the call necessary?	Check Chapter 6. Often you can solve the problem
	yourself.
Who should call for service?	Typically, the system manager should place the call for
	service.
Where should you call?	In the continental United States: If you purchased on-site
	warranty support at the time of sale, call Digital at 1–800–
	DEC–8000.
	If you do not have on-site warranty support and are
	returning the printer to Digital for service, call 1–800–
	225–5385.
	For per call service information, call your local sales office.
	In Alaska, Hawaii, Canada, and Europe:
	Call your local sales office for service.
What does the service center	Write down the serial and model numbers located on the
need to know?	label on the rear output tray.
How should you describe	Summarize the problem. Make a note of:
the problem?	• What you were doing when the printer failed
	• Any messages on the display panel
	• Any strange noises
	Stay by the printer and host system if possible, because
	the service engineer may ask you to recreate the problem.

8–2DEClaser 2100 Printer Operator's Guide