
For more information on any of Digital Equipment Corporation's maintenance services, call the Digital Customer Services office in your area during normal business hours. Refer to the list of questions in Table
Table 8–1: Questions to Consider Before You Call
Is the call necessary? | Check Chapter 6. Often you can solve the problem |
| yourself. |
Who should call for service? | Typically, the system manager should place the call for |
| service. |
Where should you call? | In the continental United States: If you purchased |
| warranty support at the time of sale, call Digital at |
| |
| If you do not have |
| returning the printer to Digital for service, call |
| |
| For per call service information, call your local sales office. |
| In Alaska, Hawaii, Canada, and Europe: |
| Call your local sales office for service. |
What does the service center | Write down the serial and model numbers located on the |
need to know? | label on the rear output tray. |
How should you describe | Summarize the problem. Make a note of: |
the problem? | • What you were doing when the printer failed |
| |
| • Any messages on the display panel |
| • Any strange noises |
| Stay by the printer and host system if possible, because |
| the service engineer may ask you to recreate the problem. |
|
|