Lines
CONTROL
UNIT
PARTNER MAIL System
Ext. Z1
Ext. Z2
Ext. X (not automatically covored by the
Ext. Y PARTNER MAIL
System)
Ext.10
Receptionist’s Desk
Figure 4-13. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL system to install it.
During the day, the PARTNER MAIL system uses delayed call handling; the receptionist picks up all calls at extension 10. If the receptionist cannot answer within four rings, the system routes the call to the PARTNER MAIL system where the day greeting and menu play to the caller. At night (when Night Service is activated at extension 10), outside calls are answered directly by the PARTNER MAIL system. Any user who is still in the office can pick up calls before the PARTNER MAIL system answers.
To Program
The following list summarizes the PARTNER II system programming procedures you use to implement the previous example:
1.Use Group Call Distribution (#206) to assign outside lines to the Hunt Group 7 (the VMS hunt group) to provide Automated Attendant Service on these lines.
2.Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure that calls transferred by the PARTNER MAIL system return to extension 10 if they are not answered.
3.Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt Group 7 (the VMS hunt group).
4.Set the VMS Hunt Delay (#506) to Delayed.
5.Set the VMS Hunt Schedule (#507) to Always.
6.Make sure that a Night Service Button (#503) is assigned at extension
7.Program a Voice Mailbox Transfer button at extension 10 to enable the receptionist to transfer calls directly to extension X’s and Y’s mailboxes without first ringing their phones. (This is useful when the receptionist knows that the users at extensions X and Y are away from their desk.)
8.Program an Auto Dial button for the VMS hunt group ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) at extensions X and Y to allow the subscribers to call in for their messages with one touch.
Using Auxiliary Equipment
