AT&T 518-455-317 manual Call Reports, Sample Call Report

Call Reports

A call report a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure 4-4.

DATE TIME

C 11/17/93 11:11 C 11/17/93 11:34 I 11/17/93 13:35 I 11/17/93 13:38

NUMBER	DUR.	LINE	STN.	ACCOUNT
12015558014	00:01:40	08	48	1725
19085556036	00:04:28	02	32
IN	00:02:12	01	10
9085559111	00:01:22	12	15

Figure 4-4. Sample Call Report

Each page includes 59 records. The report has the following fields:

■Call Type. “C” indicates outgoing calls;“I” indicates incoming calls. (SMDR Record Type (#608) defines whether or not incoming calls are reported.)

■Date. The date of the call month, dd is the day, and with System Date (#101).

is shown in mm/dd/yy format, where mm is the

yyis the year. The system uses the date set

■Time. The time of the connection is shown in hh:mm format, where hh is the hour and mm is the minute. The system uses the time set with System Time (#103) and is shown in 24-hour (military) time.

■Number. For an outgoing call, this is the dialed number (first 15 digits only) or the speed dial code of a Marked System Speed Dial number (preceded by an “F”). For an incoming call, “IN” appears in this field, unless the system is set up to receive Caller ID information. If this is the case, telephone numbers of incoming calls on lines with Caller ID service will print in this field instead. (See “Caller ID” in Chapter 5 for more information.)

A “*” character prints as the last digit of a dialed number if the called party hangs up before the system user, or a “?” prints if the number of digits dialed exceeds the 15 digits that this field can hold.

■Duration. The duration of the call is shown in hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds. This is the total time of the call, including any time the call is on hold.

■Line Number. This is the outside line (01–24) that was used to make or receive the call.

■Station (Extension). In general, this is the extension that answered or placed the call. For redirected incoming calls, the last extension on the call are shown on the report, as follows:

-For transferred incoming calls: the destination extension.

-For transferred outgoing calls: the originating extension.

-For pickup calls: the extension picking up the call.

-For forwarded calls: the extension answering the forwarded call.

Using Auxiliary Equipment 4-9