AT&T 518-455-317 manual

518-455-317

October 1993

PARTNER® II

Communications System

Release 3.1

Programming and Use

AT&T—Proprietary

This book contains proprietary information of

AT&T and is not to be disclosed or used except in

accordance with applicable agreements.

Contents

Main Page About This Guide 1 i 3 2 4 Using Auxiliary Equipment ii Specifications Troubleshooting Page About This Guide Purpose Terminology How to Use This Guide Product Safety Statements How to Comment on This Guide vi Overview Important Safety Instructions Features and Capabilities System Components 1-i Auxiliary Equipment Important Safety Instructions SAVE THESE INSTRUCTIONS 1-ii Overview Features and Capabilities 1-1 System Components Control Unit 1-2 CONTROL UNIT 1-3 Primary Carrier Expansion Carrier SYSTEM PHONES Optional Devices System Modules System Capacity 1-4 Telephones System Telephones 1-5 Intercom Autodialers Standard Telephones 1-6 Auxiliary Equipment Requirements 1-7 Connecting Standard Devices Programming Hardware Considerations Initial System Setup 2-i System Programming Options Changing Settings after Installation Using System Programming Telephone Programming Options 2-ii Using Telephone Programming Programming 2-1 Hardware Considerations 2-2 Initial System Setup Setting the System Clock 2-3 Assigning Lines Customizing Extensions Copy Settings 2-4 Changing Settings after Installation Changing the System Clock Adding New Lines Adding New Extensions Swapping Extensions Changing Settings to Support PBX or Centrex Services Recall Setting Dialing Restrictions Speed Dial and Auto Dial Numbers 2-6 System Programming Options Speed Dialing Dialing Restrictions and Permissions Restricting Access to Outside Lines Controlling Calls on Outside Lines Overriding Dialing Restrictions 2-8 Summary 2-9 Setting Up Groups of Extensions Setting Up Auxiliary Equipment 2-10 Hospitality Features Using System Programming The Programming Overlays 2-12 Page Programming Mode Changing Programming Types 2-14 Telephone Programming Options Automatic Line Selection Extension Name Display Line Ringing Personal Speed Dialing Programming a Receptionists Extension Call Handling Options Backup Answering Options Programming 2-16 Button Programming 2-17 Using Telephone Programming Telephone Models 2-18 Using Centralized Telephone Programming Figure 2-5. Programmable Buttons and Labeling Sheets on System Phones Programming 2-19 2-20 Changing Programming Type Using Extension Programming 2-21 Learning About Telephones System Telephones 3-i Standard Telephones Combination Extensions Using Telephones Learning About Telephones System Telephones 3-1 Buttons and Indicators MLS-34D Learning About Telephones MLS-18D MLS-12D/MLS-12 3-2 MLS-6 MLC-6 (Base) MLC-6 (Handset) Learning About Telephones 3-3 Lights Learning About Telephones 3-4 Ringing Patterns Dial Tones Using the Handset Speaker, and Microphone Hands-Free Answer on Intercom (HFAI) 3-6 Voice Interrupt On Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns 3-8 Dial Tones Using the Switchhook Limitations Feature Phones Combination Extensions 3-10 Using Telephones Basic Call Handling Features Dial-Code Features 3-12 Using Auxiliary Equipment Answering Machines 4-i Call Reporting Devices (SMDR) Credit Card Scanners Fax Machines Page Using Auxiliary Equipment 4-1 4-2 If a Device Has Trouble Answering Machines 4-4 Single Answering Machine Multiple Answering Machines 4-6 Personal Answering Machine Call Reporting Devices (SMDR) 4-8 Call Reports 4-9 Output Format Serial Printers 4-10 Call Accounting Devices Credit Card Scanners Fax Machines Using Fax Machines Fax Management Feature 4-12 Programming for Fax Management Using the Fax Management Button Transferring a Call to the Fax Machine Using the Fax Machines Notify Feature Setting Up Fax Machines Restricting Dialing from a Fax Machine 4-14 Single Fax Machine Fax Line Saver 4-16 Send and Receive Fax Machines To Program Fax 1 (SendExt. X) To Program Fax 2 (ReceiveExt. Y) 4-18 Modems Stand-Alone Modem for Placing Calls Only Send and Receive Modem 4-20 Night Service with Auxiliary Equipment 4-21 4-22 PARTNER Attendant Backup for Receptionist Voice Messaging Systems Delayed Call Handling 4-24 Page Page Page Page Page Feature Reference 5-1 AA Extensions (#607) 5-2 Abbreviated Ringing (#305) Account Code Entry (F12) 5-4 Page 5-6 Allowed List Assignments (#408) ] [ Allowed Phone Number Lists (#407) 5-8 Page Answering Calls 5-10 How to Answer Calls Ringing at Your Extension Auto Dialing 5-12 Page Automatic Extension Privacy (#304) 5-14 Automatic Line Selection 5-16 Automatic System Answer Button (#111) 5-18 Automatic System Answer Delay (#110) Automatic System Answer Lines (#204) 5-20 5-21 Automatic System Answer Record/Playback (I891) 5-22 Page Automatic VMS Cover (#310) 5-24 Background Music (F19) 5-26 Call Forwarding/Call Follow-Me (F11,XX,XX) 5-27 5-28 5-29 Call Pickup (I6XX) 5-30 Caller ID 5-31 5-32 Caller ID Inspect (F17) 5-33 Caller ID Name Display (F16) 5-34 Calling Group Extensions (#502) 5-35 Conference Calls 5-36 Page Conference Drop (F06) 5-38 Copy Settings (#399) 5-39 Dial Mode (#201) 5-40 Direct Extension Dial Button (#113) 5-41 5-42 Direct Extension Dial Delay (#112) 5-43 Direct Extension Dial Lines (#205) 5-44 Page Direct Extension Dial Record/Playback (I892) 5-46 5-47 Direct Line PickupActive Line (I68LL) 5-48 Page Direct Line PickupIdle Line (I8LL) 5-50 Disallowed List Assignments (#405) Disallowed Phone Number Lists (#404) 5-52 Page Display 5-54 5-55 Display Language (#303) 5-56 Distinctive Ring (#308) Do Not Disturb (F01) 5-58 Doorphone Alert Extensions (#606) DoorPhneAlert Extension: Doorphone Extension (#604 and #605) 5-60 Emergency Phone Number List (#406) 5-61 5-62 Emergency Telephone (#311) 5-63 5-64 Exclusive Hold (F02) Extension Name Display 5-66 5-67 Fax Machine Extensions (#601) 5-68 Forced Account Code Entry (#307) 5-70 Forced Account Code List (#409) 5-72 Group Call Distribution (#206) 5-74 Group CallingRing/Page (I7G/I*7G) 5-76 Page Group HuntingRing/Voice Signal (I77G/I*77G) 5-78 Page 5-80 Group Pickup (I66G) Example 5-82 Hold 5-83 5-84 Hold Disconnect Time (#203) 5-85 Hotline (#603) Example 5-86 Programing 5-87 Hunt Group Extensions (#505) Related Features for Hunt Groups 16 5-88 Considerations for Hunt Groups 16 Related Features for Hunt Group 7 5-89 Intercom Dial Tone (#309) 5-90 Joining Calls How to Join a Call 5-92 Last Number Redial (F05) 5-93 Line Access Restriction (#302) 5-94 Page Line Assignment (#301) 5-96 5-97 Line Ringing 5-98 5-99 Loudspeaker Paging (I70) 5-100 Page Making Calls 5-102 How to Make an Outside Call 5-103 How to Make an Intercom Call 5-104 Page Manual Signaling (F13XX or F13*XX) 5-106 5-107 Message Light Off (F10XX) 5-108 5-109 Message Light On (F09XX) 5-110 5-111 Music On Hold (#602) 5-112 Page Night Service Button (#503) 5-114 Page Night Service Group Extensions (#504) 5-116 Number of Lines (#104) Outgoing Call Restriction (#401) 5-118 Page Outgoing Call Restriction Button (#114) 5-120 Page Outside Conference Denial (#109) 5-122 Personal Speed Dial Numbers 5-123 5-124 Pickup Group Extensions (#501) 5-125 Privacy (F07) 5-126 Recall (F03) 5-127 5-128 Recall Timer Duration (#107) Rotary Dialing Timeout (#108) 5-130 Save Number Redial (F04) 5-131 SMDR Record Type (#608) 5-132 SMDR Top Of Page (#609) 5-133 Special Dialing Functions 5-134 Page System Date (#101) 5-136 System Day (#102) 5-137 System Password (#403) 5-138 System ResetProgramming Saved (#728) 5-139 System Speed Dial Numbers 5-140 Page 5-142 System Time (#103) 5-143 Toll Call Prefix (#402) 5-144 Touch-Tone Enable (F08) Related Procedures 5-145 Transferring Calls 5-146 How to Transfer a Call 5-148 Transfer Return Extension (#306) 5-149 Transfer Return Rings (#105) 5-150 VMS Cover (F15) 5-151 Page VMS Hunt Delay (#506) 5-153 VMS Hunt Schedule (#507) 5-154 Voice Interrupt On Busy (#312) 5-156 Voice Interrupt On Busy Talk-Back (F18) Related Procedures Voice Mailbox Transfer (F14) 5-158 Wake Up Service Button (#115) 5-160 5-161 Troubleshooting When You Need Help Power Failure Operation Problems with System Phones 6-i Problems with Standard Phones Problems with Combination Extensions System Problems 6-ii Troubleshooting When You Need Help Power Failure Operation Problems with System Phones System Phone Does Not Ring 6-2 System Phone Display Does Not Work Phone Display Does Not Show Caller ID Name/Number 6-3 Some Caller ID Information Does Not Display System Phone Does Not Work Problems with Standard Phones Standard Phone Does Not Ring 6-4 Standard Phone Rings Back After Intercom Call with No One at Other End Standard Phones Message Waiting Light Does Not Light 6-5 Problems with Combination Extensions Phone Does Not Work Properly 6-6 Other Problems with Phones Trouble Making Outside Calls 6-7 Calls are Answered Automatically 6-8 Trouble Hearing Called Party Answer Using the Recall Feature Has No Effect 6-9 Using the Recall Feature Disconnects Call Problems with Standard Devices 6-10 Standard Device Does Not Answer Standard Device Does Not Dial Out Properly System Problems Call on Hold Hangs Up, but Line Does Not Disconnect Calls on Hold Are Disconnected All Phones Dead: No Dial Tone or Lights Multiple Phones Dead: No Dial Tone or Lights Poor Transmission Quality on Modem 6-12 Other Problems with System Specifications A A-1 and Weights Dimensions 400 Module A-2 A-3 Maintenance, Repair and Ordering Information B B-1 Maintenance Repair Information In-Warranty Repairs AT&T Limited Warranty and Limitation of Liability Limitation of Liability B-3 Product Ordering Information Reference Materials B-4 Hardware Components To use Table B-1, first locate the item you want. A triangle ( ) indicate where you can obtain it. Maintenance SOURCE (U.S.) B-6 FCC Information C C-1 Federal Communications Commission (FCC) Interference Information FCC Notification and Repair Information C-2 DOC Notification and Repair Information Renseignements sur la notification du ministre des Communications du Canada et la rparation C-4 Speed Dial Form D Speed Dial Form PARTNER II Communications System AT&T Code ] + To Dial On a system phone, press [ Feature ] + Code On a standard phone, press [ Glossary Account code Glossary GL-1 ASA Auto Dial button D E GL-2 F G GL-3 H I L N M GL-4 O R S GL-5 T V GL-6 W Index C Index IN-1 D E F IN-2 G H I J IN-3 L M N O IN-4 P Q S T Index IN-5 Z V IN-6 W Centralized Telephone Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO PROGRAM ANOTHER FEATURE TO ENTER PROGRAMMING MODE TO ERASE A FEATURE OR AUTO DIAL BUTTON System Programming Quick Reference Place the Programming Overlay on the dial pad of the system display phone at extension 10 or 11 TO END SYSTEM PROGRAMING TO START SYSTEM PROGRAMMING TO CYCLE THROUGH SYSTEM TO CYCLE THROUGH AVAILABLE SETTINGS