Direct Extension Dial Button (#113)
Description
This System Programming procedure identifies a button on the system phone at extension 10 to be used to turn Direct Extension Dial on and off. This feature. permits an outside caller to dial an extension or Hunt Group number directly, without having to wait for the aid of the receptionist. It is ideal for callers outside your company who frequently talk with specific employees or service groups, and know the extension number they are trying to reach. When an outside call rings on a line programmed with Direct Extension Dial, the system picks it up after a specified number of rings and plays a short message prompting the caller to dial the digits of the designated extension or Hunt Group.
Related Features
■Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■Calls that ring on lines programmed with Direct Extension Dial are picked up after 2 rings, as a default. To change this number, use Direct Extension
Dial Delay (#112).
■You must use Direct Extension Dial Record/Playback to record a message to prompt callers to dial an extension number or Hunt Group number after the system answers an outside call.
■By default, calls directly dialed using this feature return to extension 10 if they are not answered. If necessary, you can use Transfer Return Extension (#306) to specify a different Transfer Return Extension.
■If Do Not Disturb is active at a directly dialed extension, the call returns to extension 10 (or its transfer return extension).
■Automatic System Answer is an alternative system answering feature that aids the receptionist during busy periods by answering calls and placing them on hold until the receptionist can retrieve them.
Considerations
■It is recommended that you use only one automated answering option for incoming calls (either this feature, the Automated Attendant Service of the voice messaging system, or a PARTNER Attendant).
■Direct Extension Dial does not transfer calls to Calling Groups.
■This feature can handle three outside calls simultaneously.
■If you have lines programmed for Direct Extension Dial and Automatic System Answer, Direct Extension Dial answers the call first.
■A Direct Extension Dial button must be programmed on a button with lights on the system display phone at extension 10. (This feature will not work if it is programmed on a button without lights.)
■This feature is not available on standard phones.
Direct Extension Dial Button (#113) |
