System Problems
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) from Long to Short.
■If abandoned calls on hold are disconnected, the problem is solved.
■If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was already Short, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release signal. If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the AT&T Helpline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) from Short to Long.
■If calls on hold no longer disconnect, the problem is solved.
■If calls on hold still get disconnected, or the Hold Disconnect Time was already set to Long, call the AT&T Helpline.*
All Phones Dead: No Dial Tone or Lights
Possible Cause 1: Control unit is not receiving power.
What to do: Make sure the control unit’s power cord is plugged securely into the wall outlet. Also make sure the main circuit breaker (little plastic
■If the green LEDs on the modules are lit and the trouble is gone, the problem is corrected.
■If the green LEDs on the modules are lit but the trouble remains, call the AT&T Helpline.*
■If the green LEDs on the modules are out, go to Possible Cause 2.
■If any green LEDs on the modules are flashing, call the AT&T Helpline.*
✶In the continental U.S., help is available at 1 800
Troubleshooting
