PARTNER Attendant
The PARTNER Attendant answers calls and directs them to a specified extension, Calling Group, or Hunt Group (based on the digits the caller dials after listening to a list of choices in a recorded greeting). For example, the PARTNER Attendant could answer calls and tell callers to press 1 for Sales, 2 for Parts, 3 for Service, and so on. The PARTNER Attendant can be set up for immediate call handling or delayed call handling.
NOTE:
If you want calls answered and routed to designated extensions, but do not require voice mail coverage, you can use either the Automated Attendant Service of one of the voice messaging systems, a PARTNER Attendant, or the Direct Extension Dial feature. It is recommended that you use only one automated answering option for incoming calls.
Backup for Receptionist
A common use of PARTNER Attendant is as a backup for the receptionist. If the receptionist cannot pick up a call within a specified number of rings, PARTNER Attendant handles it. This prevents calls from going unanswered. Figure
Lines
CONTROL
UNIT
PARTNER
Attendant
Ext.
X
Ext.
10
Receptionist’s
Desk
Figure 4-12. Backup for Receptionist
To Use
Follow the instructions packaged with the PARTNER Attendant. Make sure that the unit is in backup call answering mode.
When callers call the main number for your company, the receptionist normally picks up the call. If the receptionist is busy, the PARTNER Attendant answers and plays a recorded message, such as: “Please hold for the receptionist or dial an extension number now.”
To Program
1.Set Line Ringing for all lines assigned to the PARTNER Attendant to Delayed Ring.
2.Set the PARTNER Attendant to pick up within a specific number of rings, so if the receptionist does not pick up a call, the PARTNER Attendant will.
Using Auxiliary Equipment
