Glossary
A
Account code
A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call. See also Call report and Forced Account Code Entry.
ASA
See Automatic System Answer.
Auto Dial button
A programmable telephone button that lets you dial a series of digits simply by pressing that button. An Auto Dial button can be used to store a feature code, a phone number, or an account code so that it can be dialed with one touch. See also Programmable button.
Automated Attendant Service
A voice messaging system feature that answers calls and routes them to the appropriate extension based on caller responses to a recorded announcement. See also PARTNER Attendant and Voice messaging system (VMS).
Automatic System Answer
A system feature that causes incoming calls to be answered by the system if the receptionist cannot answer within a specified number of rings. The system plays a brief message and places the call on hold.
Auxiliary equipment
Telecommunications equipment (other than system phones) that can be connected to the control unit. Auxiliary equipment includes
B
Backplane
The bottom and rear portion of the plastic housing that makes up a carrier. The backplane distributes power to the system modules installed in the carrier. See also Carrier.
Background Music
A feature that provides background music through the speaker of an idle system phone for a user’s work area. (Background Music plays the
C
Call Answer Service
A voice messaging system feature that lets callers leave a message at an unanswered extension or transfer themselves to another extension.
Call Assistant
See Intercom Autodialer.
Call record
A line of information on a call report that includes data fields such as call type, date, time, called/caller number, and call duration. See also Account code and Call report.
Call report
A page of information that begins with a header and lists incoming and outgoing calls to and from your business on a
Call reporting
A feature that provides records of call activity. Call reporting is also referred to as Station Message Detail Recording or SMDR.
Caller ID
A feature that displays an incoming caller’s number (or name) on a system display phone. To get Caller ID, you must subscribe to the service (if it is available) from your local phone company and connect Caller ID lines to the appropriate system modules.
Glossary
