Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to:
■Detect any unauthorized calls
■Bill clients or projects
■Bill back by departments
■Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code)
■Print Caller ID information
Call reporting information is recorded after each call is completed. The system records information for each call that lasts at least 10 seconds. For outgoing calls, the timing begins when you get a dial tone. For incoming calls, the timing begins when you answer the call. Timing stops when the call is disconnected.
The system sends the information via a
SMDR jack on the primary processor module.
Programming
Use the following programming procedures for call reporting:
■SMDR Record Type (#608) to specify the type of calls that you want to record for call
■SMDR Top of Page (#609) to notify the system that the printer has been aligned to the top of a new page.
■Forced Account Code Entry (#307) to identify extensions that are required to enter an account code prior to making outside calls and Forced Account Code List (#409) to create a list of valid account codes.
■Display Language (#303) to specify the language to be used for display messages. The call report header is printed in the same language as is specified for extension 10.
