AT&T 518-455-317 manual Voice Interrupt On Busy Talk-Back F18, Related Procedures

Voice Interrupt On Busy Talk-Back (F18)

Description

This feature lets you program a button that is used to respond to a voice interrupt on busy call while you are active on another call.

Related Procedures

You must use Voice Interrupt On Busy (#312) to identify extensions that can receive an intercom call while busy on another call.

Considerations

■Voice Interrupt On Busy Talk-Back must be programmed on a button with lights. This feature will not work if it is programmed on a button without lights.

■This feature is available only on system phones.

Programming

To program a Voice Interrupt On Busy Talk-Back button:

1 . Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].

2 . Enter the number of the extension to be programmed with this feature.

3 . Press a programmable button with lights.

4 . Press [ Feature ] [ 1 ] [ 8 ].

5 . Program another button for this extension or exit programming mode.

Using

To respond to a voice interrupt on busy call (you hear two beeps and the originator’s voice—be aware that the third party to whom you are speaking will probably also hear the two beeps and the faint sound of the originator’s voice):

1 . Ask the party with whom you are speaking to hold, but do not put the call on hold.

2 . Press the Voice Interrupt On Busy Talk-Back button.

The green light next to the Voice Interrupt On Busy Talk-Back button turns on. Voice Interrupt On Busy Talk-Back is activated.

3.

4.

Respond to the originator of the voice interrupt on busy call.

The third party with whom you were originally speaking does not hear your response, but you can hear that third party.

Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has hung up) to resume the conversation with the third party.

The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice Interrupt On Busy Talk-Back is deactivated.

Voice Interrupt On Busy Talk-Back (F18) 5-157