Group Call Distribution (#206)
Description
This System Programming procedure assigns outside lines to Hunt Groups. Doing so allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups
Related Features
■You must use Hunt Group Extensions (#505) to assign extensions to Hunt Groups.
■If you assign lines to Hunt Group 7 for the voice messaging system’s Automated Attendant Service, you may want to adjust when the lines should ring in the group. See VMS Hunt Delay (#506) and VMS Hunt Schedule (#507) for more information.
Considerations
■Each of the 24 outside lines can be assigned to only one Hunt Group.
■If a Hunt Group that has outside lines assigned receives an outside call and all the members of that Hunt Group are busy (or have Do Not Disturb active), the caller hears ringing, which continues until the call is answered.
■If you are using a voice messaging system, you have two Group Call Distribution options: if you want Automated Attendant Service for some or all lines, then Assign (setting 1) those lines to Hunt Group 7; if you want calls to route directly to the voice mailbox of a specific user after four rings, then choose VMS Line Cover (setting 3) for those lines. For more information on voice messaging system options, refer to the documentation shipped with the voice messaging system.
Examples
Here are some useful applications for Group Call Distribution:
■Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a
■If you install a voice messaging system, assign the system extensions associated with the voice messaging system hardware to Hunt Group 7. Then, use this procedure to assign outside lines to Hunt Group 7 for Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to transfer to a specific extension or group without operator assistance.
Group Call Distribution (#206)
