Account Code Entry (F12)
Description
This feature lets a user with a system phone enter an account code (up to 16 digits) for an outside call (incoming or outgoing). An account code is typically used to identify a department, project, or client for
Related Features
■You can use Forced Account Code Entry (#307) to identify extensions that are required to enter an account code prior to dialing any outside number (including those on the Emergency Phone Number List). A forced account code must be entered at the beginning of a call; however, a different account code can be entered any time during the call. (You can use Forced Account Code Entry only for extensions with system phones.)
■You can use Forced Account Code List (#409) to create a list of valid account codes, which should be distributed to the appropriate users. If a Forced Account Code List exists, the system checks the list whenever a user enters a forced account code. If a forced account code is valid, the system provides the user access to an outside line. If a forced account code is invalid, the system denies the user access to an outside
■For faster entry of
Considerations
■When an account code is entered during a call, the caller on the other end does not hear the
■If SMDR is used, the account code assigned to incoming or outgoing calls prints on call reports. (See “Call Reporting Devices (SMDR)” in Chapter 4 for more information on call reporting.)
■If an account code is entered for an outgoing call and the call is transferred to another extension, the call report shows the originating extension as the owner of the call. Conversely, if an account code is entered for an incoming call and the call is transferred to another extension, the call report shows the destination extension as the owner of the call.
■Account codes can be changed during a call. However, only the person who entered the original account code can enter a different account code. SMDR prints changed account codes as follows:
-For optional or forced account code entry without a Forced Account Code List, the call report prints the last account code entered.
-For forced account code entry with a Forced Account Code List, the call report prints the last valid account code entered. If the changed account code is not valid, the report prints the original account code.
