Programming a Receptionist’s Extension
Call Handling Options
If you set up a centralized telephone answering position at extension 10, use the following settings to customize it:
■Immediate Call Answering. If the receptionist should answer all calls, use Line Assignment (#301) to assign all lines to extension 10. Set Line Ringing for all lines at extension 10 to Immediate Ring; set the lines assigned at each user’s extension to Delayed Ring or No Ring.
■Backup Call Answering. If the receptionist should answer some lines only when a user does not pick up, set Line Ringing for those lines at extension 10 to Delayed Ring; set the lines assigned at each user’s extension to Immediate Ring.
■No Answering. If some lines should not be picked up by the receptionist at all, either set Line Ringing for those lines at extension 10 to No Ring or simply use Line Assignment (#301) to remove those lines from extension 10. In either case, set Line Access Restriction (#302) to No Access for those lines at extension 10 to prevent the receptionist from using Direct Line Pickup to access those lines
Backup Answering Options
If you want to program backup answering features to assist the receptionist in handling calls, consider the following features:
■Automatic System Answer. Useful during peak calling periods to answer outside calls while the receptionist is busy on other calls. When activated, this feature answers incoming calls after a specified number of rings, plays a customized greeting, and then places the call on hold until the receptionist (or another extension) can retrieve it.
■Direct Extension Dial. Useful for routing outside callers directly to a specific extension or Hunt Group. When activated, this feature answers incoming calls after a specified number of rings and plays a customized message prompting the caller to dial the digits of the designated extension or hunt group.
■Call Forwarding/Call
