Music On Hold (#602)
Description
This System Programming procedure activates or deactivates the MUSIC ON HOLD jack on the primary processor module. To provide recorded music or messages to callers on hold, the jack must be active and an audio source must be connected to the jack.
Related Features
■If Music On Hold is Active, users with system phones (except an
■If Automatic System Answer is on, callers hear
■If Direct Extension Dial is on, callers hear
■If the receptionist at extension 10 uses the Wake Up Service Button (#115) to schedule wake up calls, the recipients hear
Considerations
■If you have a voice messaging system, using Music On Hold is highly recommended.
■If Music On Hold is Not Active or if no audio source is connected, callers on hold hear silence.
■Transferred callers hear
■The audio source must be connected to the control unit using an RCA phono plug. For more information, see the PARTNER II Communications System Installation guide.
■The volume of the audio source can be adjusted using the
■If the audio source develops trouble (such as a bad tape), you can quickly turn it off by changing the Music On Hold setting to Not Active until you are able to solve the problem.
■If you use Music On Hold to broadcast certain copyrighted music or material, including songs or other material from radio broadcasts, you may be required to obtain the permission of the copyright owner. One way to obtain permission is to contact ASCAP, BMI, and/or similar performing rights organizations, to obtain a license. Or, you can purchase a Magic on Hold system from AT&T, which does not require you to obtain such a license. AT&T disclaims any liability arising out of the failure to obtain such a license, if required
