Hold Disconnect Time (#203)
Description
This System Programming procedure lets you change the hold disconnect time for an outside line. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: along signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies. The length of the signal is called the hold disconnect time. If you put a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, use this procedure to change the hold disconnect time.
Considerations
■If the telephone company does not send a signal, keep the hold disconnect time set to Long. Users must disconnect held calls manually by retrieving the call then hanging it up.
■Change the hold disconnect time only if abandoned calls do not disconnect.
Valid Entries
1 = Long (450 msec.) ✔
2 = Short (50 msec.)
Programming
To change the hold disconnect time:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 2 ] [ 0 ] [ 3 ]. The
display reads:
HoldDisconnct
Line:
2.Enter the first line to be programmed. For example, to program line 2, press [ 0 ] [ 2 ].
3.To change the hold disconnect time, press [ Next Data ] until the appropriate value displays.
4.To program another line, press [ Next Item ] or [ Prev Item ] until the correct line number shows on the display. Then follow Step 3 to change the hold disconnect time.
5.Repeat Step 4 for each line in the system.
6.Select another procedure or exit programming mode.
Hold Disconnect Time (#203) |
