Answering Calls

Description

This section describes how users can answer calls ringing at their own extensions. Additional features enable users to pick up calls ringing at other extensions—see “Related Features” below.

Related Features

A user can answer an outside call, an intercom call, or a transferred call that is ringing at a specific extension or at any extension in a group. For more information, see Call Pickup and Group Pickup.

A user can program Direct Line Pickup—Active Line to answer calls on lines not assigned to the user’s phone.

A user can join a call in progress at another extension, as long as Privacy is not on for that extension. See Joining Calls.

A user can program the Voice Interrupt on Busy Talk-Backfeature on a button with lights to respond to a voice interrupt on busy call. Also see

Voice Interrupt On Busy (#312).

Considerations

If you are using an MLC-6 cordless phone, make sure the handset is on before using the following instructions.

There are several ways to access a line for answering calls:

-On either a system phone or a standard phone, lift the handset to answer a ringing call (if more than one call is ringing at a system phone, you get the call that has been ringing for the longest time).

-On a system phone, press a specific line or [ Intercom ] button. You can also use Direct Line Pickup to pick up a ringing or held call, or to join an

active call, by dialing [ Intercom ] [ 6 ] [ 8 ] and the two-digit line number.

-On a standard phone, you can use Direct Line Pickup to pick up a ringing or held call, or to join an active call on a specific line: at intercom dial tone, dial [ 6 ] [ 8 ] and the two-digit line number.

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AT&T 518-455-317 manual Answering Calls