Transfer Return Rings (#105)
Description
This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension.
Related Features
■If you program Hunt Group Extensions (#505), make sure this setting is four or more rings. This setting allows the call to continue hunting to other group extensions if it is not answered by the first group extension where it rings.
■By default, transferred calls return to the originating extension if they are not answered. You can use Transfer Return Extension (#306) to specify a different return extension for the extension that transfers a call.
■If an extension has VMS Cover active, unanswered calls to that extension are routed to the voice messaging system rather than the transfer return extension.
Considerations
■If you have a fax machine or an answering machine connected to the system, set Transfer Return Rings to a number greater than the number of rings at which these devices answer. Doing so prevents a call transferred to a fax or answering machine from returning before it is answered.
■The system does not start counting the number of rings for a transferred call (to determine when it goes to the transfer return extension if it is not answered) until the transfer originator hangs up.
Valid Entries
4✔
Programming
To change the number of times a transferred call rings before returning to the transfer return extension:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 5 ].
2.Enter a different setting
press [ Next Data ] until the display reads:
Transfer Return
5Rings
3.Select another procedure or exit programming mode.
