Canon 3478B001AA, 3478B005AA, 3478B018AA, 3478B022AA Troubleshooting

Troubleshooting 12

This chapter describes how to respond to paper and document jams, as well as to error messages.

Clearing Jams.............................................................	12-2
Document Jams.................................................................	12-2
Paper Jams...........................................................................	12-4
Display Messages.....................................................	12-14
Error Codes (D1180/D1170/D1150)........................	12-18
If <LOAD CORRECT PAPER> is displayed................	12-23
Reloading the Paper.......................................................	12-23
Changing the Paper Size Setting...............................	12-23
If a Power Failure Occurs..........................................	12-26
If You Cannot Solve a Problem................................	12-27
Customer Support (U.S.A.)...........................................	12-27
Customer Support (Canada)........................................	12-27

Troubleshooting

Contents

Basic Operation Guide Manuals for the Machine Starter Guide Basic Operation Guide e-Manual Basic Operation Guide BasicOperation Guide Guide Basic OperationGuide BasicOperationGuide Media 3 Copying 4 Printing 6 Fax (D1180/D1170/D1150) Checking the Dial Tone before Printing Footer Information on a Receiving Documents in Memory without Printing Out (Memory Lock E-Mail(D1180/D1170) Scanning Network 10 Settings from a PC 11 Maintenance 13 Machine Settings 14 Appendix Preface Available Features How to UseThis Guide Symbols Used in ThisManual Keys andButtons Used inThis Manual Abbreviations Used in ThisManual Illustrations Used in This Manual Safety Precautions Important Safety Instructions Handling andMaintenance Location Power Supply Telephone Equipment Customer Support (U.S.A.) Customer Support (Canada) Legal Notices Trademarks Copyright Third Party Software Disclaimers For CA, USA only LegalLimitations on the Usage of Your Product and the Use of Images FCC (Federal Communications Commission) Users in the U.S.A A.Location B.Order Information C.Power Requirements Connection of the Equipment In Case of Equipment Malfunction Rights of the Telephone Company Users in Canada Notice Utilisation au Canada A.Emplacement B.Installation téléphonique C.Condition d’alimentation Remarques Laser Safety CDRH Regulations Before Using the Machine Machine Components ExternalView (Front) Page External View (Back) Internal View Operation Panel Main Operation Panel Page Page Page Send Operation Panel Page ●Without optional paper cassette ●With optional paper cassette Log In Mode Toner Cartridge Model Name Type Supported Canon Average Print Yield Maintaining the Toner Cartridge Entering Characters TelephoneLine Settings(D1180/D1170/D1150) Timer Settings Setting the Sleep Mode Setting the Auto Clear Time Setting the Daylight Saving Time Page Documents and Print Media Documents Requirements Platen Glass ADF Scanning Area Placing Documents On the Platen Glass In the ADF Paper Requirements Paper cassette Multi-purposetray Page Printable Area Loading Paper In the Paper Cassette Page In the Multi-PurposeTray Page Page Page Page Setting the Paper Size Switch Lever Setting Paper Size andType For the Paper Cassette For the Multi-PurposeTray Page ●Output Tray ●Sub-outputTray ●Switching to the Sub-outputTray ●Switching to the Output Tray Copying3 Overviewof CopyFunctions Page Basic Copying Method This section describes the basic procedure for copying Canceling Copy Jobs This section describes how to cancel copy jobs Canceling Scanning or Outgoing Jobs Canceling Reserved Jobs Page Selecting Paper Source Copying on Papers in Paper Cassettes Using the Multi-PurposeTray with Standard Paper Sizes Using the Multi-PurposeTray with Irregular Paper Sizes Page Using the Multi-PurposeTray with Envelopes SelectingImage Quality Page Adjusting Automatically Adjusting Manually Enlarge/ReduceImages Preset Zoom Custom Copy Ratio Page Collating Copies Page Multiple Documents onto One Sheet (2 on 1) Copying ID Card Page 2-SidedCopying 1 to 2-SidedCopying 2 to 2-SidedCopying 2 to 1-SidedCopying Adjusting Sharpness You can set the sharpness of the copied image. The default setting is <5 Selecting Paper Size Group Changing Standard Mode –<IMAGE QUALITY>: <TEXT/PHOTO –<DENSITY>: <MANUAL> (5) –<ZOOM RATIO>: <PRESET RATIO> (100%) –<COPIES>: <1 Initializing the Standard Mode Printinga Sample Page Printing Overviewof the PrintFunctions Page ●UFRII LT Mode ●PCL Mode Printing Documents froma Computer Page Scaling Documents Page Printing Multiple Pages on One Sheet Page 2-SidedPrinting Checking and Canceling Print Jobs in the Address Book About the Address Book Storing/Editing One-Touch Keys Registering Fax Numbers in One- Touch Keys Registering E-MailAddresses in One-TouchKeys Registering File Server Addresses in One-TouchKeys Page Registering Group Addresses in One-TouchKeys Editing One-TouchKeys Editing One-TouchKeys (Group Addresses) Page Erasing One-TouchKeys Erasing One-TouchKeys (Group Addresses) Storing/Editing Coded Dial Codes Registering Fax Numbers in Coded Dial Codes Coded Dial Codes Registering File Server Addresses in Coded Dial Codes Page Registering Group Addresses in Coded Dial Codes Editing Coded Dial Codes Editing Coded Dial Codes (Group Erasing Coded Dial Codes Erasing Coded Dial Codes (Group Addresses) Fax (D1180/D1170/D1150) Fax Overviewof Fax Functions Page Introductionto UsingFax Functions Methods for Receiving Faxes ●FaxOnly ●FaxTel ●AnsMode ●Manual ●DRPD Selecting the Receive Mode Setting the Current Date and Time Setting the Type of Telephone Line Registering the Machine’s Name Registering Your Machine’s Fax Number SendingFax Documents This section describes the settings and procedures for sending fax documents Basic Methods for Sending Faxes Calling the Recipient before Sending Fax Documents (Manual Sending) Switching Temporarily to Tone Dialing Dialing an Overseas Number (With Pauses) Basic Methods for Sending PC Faxes Page Canceling SendingFax Documents Follow this procedure to cancel a transmission in progress Specifying Destinations Using Numeric Keys Using the One-TouchKeys Using Coded Dial Codes Using the Group Addresses Using the Address Book Key Page Sending Documents to More Than One Location (Broadcasting) Redialing When theLine Is Busy Redialing Manually Redialing Automatically Page Using the SendHistory to ResendFaxes (Job Recall) You can recall the last three destinations and send documents to one of them Page Page 2-SidedDocuments Sending Documentsat a PresetTime (Delayed Sending) Page Changing DensityLevel Standard Send Settings Storing the Standard Send Settings Restoring the Standard Send Settings to Their Default Page Printing theTX Terminal ID –<PRINTING POSITION>: <OUTSIDE IMAGE –<TELEPHONE # MARK>: <FAX Page ECMTransmission Adjusting the PauseTime This helps to improve the connection. The default setting is two seconds Time Out Mode Checking the DialTone before Sending Send Start Speed ReceivingFax Documents This section describes how the machine operates when it receives fax documents Basic Methods for Receiving Faxes Printing Received Documents on Both Sides of Paper Reducinga Received Document Page PrintingFooter Information ona Received Document Specifying the Wayof Printing WhenToner Runs Out ECM Reception Optional Settings forFaxTelMode –<RING START TIME>: <6 SEC –<F/T RING TIME>: <15 SEC –<F/T SWITCH ACTION>: <RECEIVE Page Optional Settings for DRPD Mode Setting theIncoming Ring –<REMOTE RX>: <ON –<REMOTE RX ID>: <25 Activating the Remote Reception Receiving Documents with the Remote Reception Adjusting the Auto SwitchTime Receive Start Speed Page Page Page Checking/Deleting Fax Transmission Documents Checking/Deleting Fax Reception Documents Checking the Fax Log Page E-Mail Overviewof E-MailFunctions Page Introductionto Using E-MailFunctions Basic E-MailOperations Sending E-MailDocuments Page Canceling Sending E-Mail Page Scanning Overviewof the ScannerFunctions Page Introductionto Using ScannerFunctions Scanning Documents to a Computer Setting the IP Address Setting up a File Server Specifying Destinations Page Basic Scanning Operations This section describes the basic procedures for scanning documents Scanning Documents to a Computer Scanning Documents to a File Page Page Canceling Scan Jobs This section describes how to cancel scan jobs Canceling Scanning Documents to a Computer a File Server (D1180/D1170) Page Network9 Flowchart for Setting Up Network Follow the procedures in the flowchart below to set up each network function What is the Network Overviewof NetworkFunctions This section describes actions you can perform using the network functions E-Mail Print PC Fax Settings from a Overviewof Remote UI Managing Jobs From a Computer Editing the Address Book From a Computer Setting/Registering From a Computer Starting the Remote UI To start the Remote UI, follow the procedure described below Page Page Maintenance11 Cleaning the Machine Note the following before cleaning your machine: –Use a soft cloth to avoid scratching the components Exterior Fixing Unit Automatic Feeder Cleaning ●Platen Glass ●ADF Page Replacing theToner Cartridge When a Message Appears Message When it is Displayed Contents and Remedies Redistributing Toner Replacing the Toner Cartridge with a New One Page Page Recycling Used Cartridges The Clean Earth Campaign -TheCanon Cartridge Return Program ●Packaging ■Bundled Return Do not send ●Shipping Canadian Program – Programme au Canada ■Single Box Return ■Volume Box Return (Maximum 8 Cartridges) Transporting the Machine This section describes the required procedures before transporting the machine Page Page Troubleshooting Clearing Jams Fan and tap the paper stack on a flat surface before loading it in the machine –Make sure you have removed any scraps of paper from the inside of the machine Document Jams Page Paper Jams ●Rear Side of the Machine ●Front Side of the Machine Page ● Output Tray ●Multi-PurposeTray ●Paper Cassette ●Optional Paper Cassette ●Duplex Unit Page Display Messages See the table below when the error and status messages appear on the display Description Action Page Page Page Error Codes (D1180/D1170/D1150) Page Page Page Page ●For Copy Job ●For Fax Job ●For Report/List Job ●For Print Job Ifa PowerFailure Occurs If You Cannot Solvea Problem This section describes the customer support services Page Machine Settings Machine Settings Printing USER DATA LIST Accessing the Setting Menu Setting Menu VOLUMECONTROL Item COMMON SETTINGS COPY SETTINGS TX/RX SETTINGS *1 Page Page ADDRESS BOOK SET. *1 Page PRINTER SETTINGS Page TIMER SETTINGS ADJUST./CLEANING REPORT SETTINGS *1 SYSTEM SETTINGS Page Page Page Page Page Page Appendix Specifications General Copier Printer Scanner Facsimile Telephone Send Cassette Feeding Module-U1(Optional) Symbols Page Page Page Page Page CANON INC CANON MARKETING JAPAN INC CANON U.S.A., INC CANON EUROPA N.V CANON CHINA CO. LTD