Troubleshooting

Clearing Jams

Clearing Jams

When <OPEN PRINTER COVER>, <CHECK DOCUMENT>, <PAPER JAM/LIFT PANEL TO OPEN>, <FEEDER PAPER JAM/CHECK THE FEEDER> or <DOCUMENT TOO LONG> appears on the display, remove jammed paper from the machine first, then from the paper cassette or multi-purpose tray if necessary. Check the following if you experience repeated paper jams:

–Fan and tap the paper stack on a flat surface before loading it in the machine.

–Check that the paper you are using meets the requirements for use. (See “Paper Requirements,” on p. 2-6.)

–Make sure you have removed any scraps of paper from the inside of the machine.

–When removing jammed documents or paper, take care not to cut your fingers on the edges of the document or paper.

–When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other

metal objects to touch the inside of the machine, as this may result in burns or electrical shock.

–If you tear the paper, remove any torn pieces to avoid further jams.

–If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If you do, the toner may be set permanently.

Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.

Document Jams

2

Lift the release lever (A) until it clicks into

When <CHECK DOCUMENT>, <FEEDER PAPER JAM/

place.

 

 

CHECK THE FEEDER> or <DOCUMENT TOO LONG>

 

 

appears on the display, remove a jammed

 

 

document from the ADF.

 

 

1

Open the ADF cover.

 

 

When you lift the release lever (A), the inner cover opens.

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