Message

 

Action

Incompatible device detected.

Disconnect the camera cable, and reconnect it.

 

Depending on the model or brand of your device, you may have to select a

 

print mode compliant with PictBridge before connecting the camera.

 

You may also have to turn on the camera or select Play mode manually

 

after connecting the camera to the machine. Perform necessary

 

operations according to the instruction manual supplied with your

 

camera.

 

 

If the error is still unresolved, there is a possibility that you are using a

 

digital camera or digital video camcorder that is not supported by this

 

machine. Use a digital camera or digital video camcorder compatible with

 

this machine.

 

 

 

Auto head align has failed.

z A4/Letter-sized paper is not loaded on the Auto Sheet Feeder.

 

Press [OK] on the machine to clear the error, then load two sheets of

 

A4/Letter-sized paper in the Auto Sheet Feeder.

 

Automatic Print Head alignment cannot be performed using paper from

 

the Cassette. For automatic Print Head alignment, always load paper in

 

the Auto Sheet Feeder.

 

 

z Print Head nozzles are clogged. Press [OK] to resolve the error. Print

 

the nozzle check pattern to check the status of the Print Head.

 

z The Paper Output Slot has been exposed to a strong light source

 

preventing current Print Head alignment. Press [OK] to resolve the

 

error. Align the Print Head so the Paper Output Slot will not be exposed

 

directly to a strong light source.

 

After carrying out the above measures, if the problem continues after

 

aligning the Print Head again, press [OK] to resolve the error, and then

 

perform manual Print Head alignment. For details on manual Print Head

 

alignment, see “Adjusting the Print Head Manually” on page 165.

****

An error requiring servicing might have occurred. Turn off the machine,

Error code

and unplug the power cord of the machine from the power supply. After a

while, plug the power cord of the machine back in, turn on the machine,

 

 

and then reconnect the camera to the machine. If the same error occurs,

 

contact the Canon Customer Care Center.

 

 

Scanner is not operating correctly.

Turn OFF the machine then remove the plug from the outlet. Wait a while,

 

and then try restoring the power. If this does not solve the problem,

 

contact the Canon Customer Care Center.

 

 

Release the scanner lock switch and

The Scanner Lock Switch is not released. Slide the Scanner Lock Switch

turn the power off and back on.

to the release position

, press [ON/OFF] to turn the machine off. Then,

 

turn the power back on.

 

 

If this error still remains, contact the Canon Customer Care Center.

 

 

Document in ADF. Redo operation

The document is jammed in the ADF. Remove the document page jammed

after checking document in ADF and

in the ADF, then press [OK]. When the error is cleared, redo the operation.

pressing [OK].

See “Document Jams” on page 177.

 

 

Document size is too long. Redo

The document is too long or is jammed in the ADF. Remove the document

operation after checking document

page jammed in the ADF, then press [OK]. When the error is cleared, make

on ADF and pressing [OK].

sure that the document you are loading meets the machine's requirements

 

before redoing the operation. See “Document Requirements” on page 19

 

and “Document Jams” on page 177.

 

 

Document size not suitable for two-

Two-sided scanning can be used only for A4- or Letter-sized documents.

sided scanning. Press [OK] to

Press [OK] to discharge the document, and rescan the document one side

cancel operation and discharge

at a time.

 

document.

 

 

 

 

 

Chapter 11

Troubleshooting

163