Cause | Action |
Multiple devices connected to the | Disconnect all other devices but the machine from the port. |
USB port. |
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Scan quality is poor (Poor image displayed on the monitor)
Cause |
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The resolution is low. | If the image looks grainy, increase the scan resolution. | |||
| For details, refer to the Scan Guide. | |||
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Specification of the application | Some application software does not display the image clearly if the image | |||
software. | is too small. Set the view mode to 100%. | |||
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Moiré appears. | Set [Descreen] to [ON] in the [Image Settings] section of the Advanced | |||
| Mode of ScanGear MP. | |||
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| Note | ||
| Moiré may appear when you scan digital photo prints. | |||
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Inappropriate display settings. |
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| Set your display settings on your computer to Medium (16 bit) or higher. | |||
| In the [Start] menu click [Control Panel], then [Appearance and Themes] | |||
| and then [Display], and on the [Settings] sheet, set [Color quality] to | |||
| [Medium (16 bit)] or [Highest (32 bit)] or a higher setting. | |||
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| In the System Preferences dialog, click the [Displays] icon and select the | |||
| [Display] tab. Set the [Colors] list box to [Thousands] or a higher setting. | |||
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Dirty Platen Glass or inner side of | See “Cleaning Your Machine” on page 154 to clean them. | |||
the Document Cover. |
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The status of the original is poor. | Scan with certain functions such as [Reduce Dust and Scratches], [Fading | |||
| Correction] or [Grain Correction] in the [Image Settings] section of the | |||
| Advanced Mode of ScanGear MP. | |||
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| Note | ||
| If a print out of an image does not appear satisfactory or the same as what | |||
| you see on the monitor, you may need to change the machine’s settings, | |||
| or the machine itself may have engaged in problems. | |||
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Parts of image missing or surrounded by extra white areas
Cause | Action |
Scan area was specified larger than | Specify the scan area appropriately. |
the original. | If you click the Auto crop button of the ScanGear MP, the scan area is |
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| adjusted automatically to match the size of the original. When scanning an |
| original surrounded by white borders such as a photo print, of if you |
| otherwise want to specify a custom scan area, specify the scan area |
| manually. Refer to the Scan Guide for details on manual scan area |
| specification. |
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Chapter 11 | Troubleshooting | 189 |