Cause

 

 

Action

 

 

 

 

Installation does not start

 

 

 

automatically when the Setup CD-

 

 

 

ROM is inserted into the drive.

Click [Start], select [My Computer] and then double-click the CD-ROM

 

 

icon.

 

For non-Windows XP users, open the [My Computer] window and then

 

double-click the CD-ROM icon.

 

 

 

 

 

 

Double-click the CD-ROM icon on your desktop to start installation.

 

If the CD-ROM icon is not displayed on the desktop, there is a problem

 

with the CD-ROM.

 

Contact the Canon Customer Care Center.

You have a defective Setup CD-ROM. If you have a defective Setup CD-ROM, please contact the Canon Customer Care Center.

 

 

 

Select [My Computer] from the [Start] menu and check if the CD-ROM icon

 

 

 

is displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

Reconfirm that the CD-ROM icon is displayed when you insert the CD-

 

 

 

ROM.

 

 

 

 

 

 

 

Uninstall the old version of the software following the instructions in the

 

 

 

manual of that version, and reinstall the new version.

The computer has an old version of

 

 

the software installed. (Canon

 

 

MultiPASS is registered as a

 

 

program in the [Start] menu.)

 

 

 

 

Installation procedure not followed

Follow the Easy Setup Instructions packaged with your machine for

correctly

proper MP Drivers installation.

 

 

 

If the MP Drivers was not installed correctly, uninstall the MP Drivers, and

 

 

 

restart your computer. Try to reinstall the MP Drivers.

 

 

 

 

 

 

 

 

 

 

 

 

If the installer was forced to be terminated due to an error, restart your

 

 

 

computer.

 

 

 

Reinstall the MP Drivers.

182

Troubleshooting

Chapter 11