Cause | Action |
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|
There was an error during reception. z Check the LCD for an error message. See “An Error Message is Displayed on the LCD” on page 161.
zPrint the Activity report and check for an error. See “Printing the Activity Report Manually” on page 105.
The telephone line is not correctly | Check that the telephone line is connected correctly to Telephone Line |
connected. | Jack and that the telephone (or another external device such as an |
| answering machine or a computer modem) is connected correctly to |
| External Device Jack. Refer to the Easy Setup Instructions. |
|
|
The machine is not set to the | Check the receive mode setting (A), and change it to a mode suited to the |
appropriate receive mode. | your connection if necessary. |
| (A) |
| – <FAX only> |
| See “If You Want to Receive Only Faxes Automatically with Your Machine, |
| or Have a Dedicated Telephone Line for Fax Use Only:” on page 119. |
| – <Manual RX> |
| See “If You Receive Mainly Voice Calls and Sometimes Faxes, or Want to |
| Receive Faxes Manually:” on page 120. |
| – <Ans mc. connect> |
| See “If You Want to Receive Voice Messages on Your Answering Machine |
| and Receive Faxes Automatically:” on page 120. |
| – <F/T auto switch> |
| See “If You Want to Receive Faxes Automatically as well as Voice Calls:” |
| on page 120. |
| – <DRPD> |
| See “If You Have Subscribed to a Distinctive Ring Pattern Detection |
| (DRPD) Service with Your Telephone Company (US and Canada only):” on |
| page 121. |
| – <Network switch> |
| See “If You Want Your Machine to Automatically Switch between Fax and |
| Voice Calls by the Call Ring Patterns (Network Switch):” on page 121. |
|
|
Cannot Print a Fax |
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|
|
Cause | Action |
The machine's memory is full. | Either print or delete documents in memory (see “Printing a List of |
| Documents in Memory” on page 113) to free up memory. Then ask the |
| sender to resend the fax. |
|
|
A paper size other than A4, LTR or | If a paper size other than A4, LTR or LGL*1 is loaded in the configured |
LGL*1 is loaded. | paper source, incoming faxes are not printed and are stored in memory. |
| Change the paper in the configured paper source to A4, LTR or LGL*1 size, |
| then press [OK] on the machine. Load |
| Sheet Feeder. |
|
|
Paper is not loaded. | If there is no paper loaded in the configured paper source, the received fax |
| is stored in memory and not printed. Load some paper and press [OK] on |
| the machine. |
|
|
184 | Troubleshooting | Chapter 11 |