Problems Scanning

„Scanner won’t work

Cause

Action

The machine is not recognized by

Restart the computer.

the computer.

This may enable the computer to recognize the machine.

 

 

 

„ScanGear MP won’t start

Cause

Action

 

 

Scanner driver (ScanGear MP) not

Set the Setup CD-ROM and install the software.

installed.

 

 

 

Scanner is not selected in the

In the application software, select this machine in [Select Source] or

application software.

[Import] under the [File] menu.

 

Note

 

If you are using an older application software, the menu item may be

 

named [Select TWAIN-compliant device] instead of [Select Source].

 

 

The feature of the application

Start ScanGear MP from within a TWAIN compatible software.

software does not support TWAIN.

 

 

 

An error message appears and the

z Reattaching the USB cable. Be sure to use a certified USB 2.0 Hi-Speed

ScanGear MP window fails to

cable. You are recommended to use the cable no longer than 9.8 feet (3

appear.

meters).

 

zIf a USB hub is used for the connection, do not use it. Attach the cable to a USB port on the computer itself (not the hub).

zAttach the USB cable to a different USB port on the computer itself (not a hub).

zSet the Setup CD-ROM and install the software.

zSelect this machine in [Select Source] or [Import] in your application software.

zMake sure that your application software supports TWAIN. You cannot start ScanGear MP from within an application software that does not support TWAIN.

„Cannot display preview

Cause

Action

An error message “Release the lock

Close the application softwares, disconnect the USB interface cable from

switch” appears and the machine

the scanner and set the Scanner Lock Switch to the release position. Then

fails to preview.

reconnect the USB interface cable to the computer. For details on

 

releasing the Scanner lock, refer to the Easy Setup Instructions.

 

 

„Computer stops operating during scanning

 

Cause

Action

Output resolution set too high.

Reboot the computer, lower the output resolution and rescan.

 

 

The hard disk does not have enough

z Reset and reboot the computer, delete unnecessary files and

available space.

application software, and rescan.

 

 

 

 

z Open ScanGear MP from within the application software, click the

 

 

[Preferences] button in the Advanced Mode, and change the folder

 

 

listed in the [Select Folder Where Temporary Files are Saved] category

 

 

to one on a disk with sufficient free space.

 

 

 

 

 

 

188

Troubleshooting

Chapter 11