Repeated Errors Occur When You Receive a Fax
Cause | Action |
The telephone line condition or the | Reduce the reception start speed. See “RX start speed” on page 140. |
connection is poor. | If there is a poor line or connection, reducing the reception start speed |
| may correct the error. |
|
|
The sender's fax machine is not | Contact the sender and check whether his/her fax machine is operating |
operating normally. | normally. |
|
|
Problems Sending Faxes
Cannot Send a Fax
Cause | Action |
The machine is not on. | z You cannot send faxes if the power is turned off. Press [ON/OFF] to turn |
| the power on. |
| z After a power failure or disconnecting of the power cord, press [ON/ |
| OFF] to turn the power on. |
|
|
The In Use/Memory Lamp is | Another document is being sent from memory. Wait until the machine |
flashing. | finishes sending it. |
|
|
The telephone line is connected to | Reconnect to the Telephone Line Jack. Refer to the Easy Setup |
the External Device Jack. | Instructions. |
| If you still cannot send a fax, there is a problem with the telephone line. |
| Contact your telephone company and the manufacturer of your terminal |
| adapter or telephone adapter. |
|
|
The telephone line type is not set | If the telephone line type is not set correctly, you will not be able to send |
correctly. | faxes, but will still be able to receive them. In this case, check the |
| telephone line type setting and change it as necessary. See “Setting the |
| Telephone Line Type” on page 81. |
|
|
<Dial tone detect> is set to <ON>. | Resend the fax after a while. If you still cannot send the fax, set <Dial tone |
| detect> to <OFF>. |
|
|
The fax number is not correctly | Make sure that the fax number is correctly registered when speed dialing. |
registered in a speed dial. | See “Registering |
|
|
There was an error during | z Check the LCD for an error message. See “An Error Message is |
transmission. | Displayed on the LCD” on page 161. |
| |
| z Print the Activity report and check for an error. See “Printing the |
| Activity Report Manually” on page 105. |
Cannot hear the dial tone. | Check that the telephone line is connected correctly to the proper jack. If |
| so, then there is a problem with your telephone line. Contact your |
| telephone line provider. |
|
|
The document is not loaded | Remove the document then reload it on the Platen Glass or ADF. See |
properly. | “Loading Documents to Copy, Fax, or Scan” on page 19. |
|
|
A fax destination is displayed on the | Another document is being sent from memory. Wait until the machine |
LCD. | finishes sending it. |
|
|
There was a printer error. | Resolve the printer error. If you are out of paper, set the paper. |
| If you are in a hurry, you can send the fax before resolving the printer error |
| by pressing [Stop/Reset]. In this case, be sure to press [FAX] to print the |
| faxes stored in memory once the transmission is complete. |
|
|
186 | Troubleshooting | Chapter 11 |